GoodRx is a company that helps you save money on your prescription medications by finding the lowest prices at nearby pharmacies. They offer a free service where you can use their coupons to get discounts. They also have a subscription service called GoodRx Gold, which costs $9.99 per month for individuals or $19.99 for families, giving you even bigger discounts on prescriptions plus access to discounted telehealth services. If you see charges from GoodRx, it's likely from this subscription, and you can cancel anytime before your next billing cycle to avoid being charged again.
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The cancellation process for GoodRx Gold subscription is straightforward and can be done easily either through the mobile app or website by following clearly outlined steps. There are no additional complicated requirements or long waiting periods, so it is quite simple for a consumer to cancel their subscription.
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How to Cancel GoodRx: Step by Step
If you purchased through GoodRx Gold:
- Log in to your Gold account at goodrx.com/gold.
- Click on the profile menu in the upper right corner and select Account.
- Select Plan Information under Profile.
- Click on Cancel my Gold Membership.
- If you're sure you want to cancel, click Yes, cancel anyway.
If you purchased through the GoodRx Mobile App:
- Log in to the GoodRx Mobile App.
- Tap the Account tab.
- Click Manage.
- Click Cancel my GoodRx Gold membership.
- Confirm your cancellation by clicking Continue cancellation.
If you purchased through GoodRx Care Direct:
- Log in to your GoodRx account at GoodRx.com.
- Click the account or menu icon in the upper right corner.
- Select Dashboard.
- Choose your ED subscription.
- Click Cancel plan.
Tips & Tricks for Canceling GoodRx
- Accept extended free trial offers with caution, as GoodRx often tries to keep you subscribed by offering additional free trial periods when you attempt to cancel.
- Double-check your bank statements after cancellation attempts to ensure they are not still charging you.
- If charges occur post-cancellation, dispute them with your bank or delete/lock your debit or credit card to prevent further unauthorized charges.
- Call customer support and be firm when requesting cancellation and stopping charges; some users reported this was necessary.
- Threaten to escalate the issue by mentioning contacting the Better Business Bureau (BBB) or going public on social media if charges continue.
- Be aware you may not be able to fully delete your payment method or account through their interface; consider calling support or using banking protections.
- Cancel as early as possible to avoid automatic billing; annual subscribers must cancel within two weeks of billing to avoid fees.
- Use precise language when cancelling: explicitly say you want to cancel and do not want any further charges.
- Monitor your email for failed payment or renewal notices and respond promptly to avoid automatic renewals.
GoodRx Customer Service Info
If you need assistance, here's how you can get in touch with GoodRx's support team.
Cancel GoodRx Script
Script
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Dear GoodRx Team,
I hope this message finds you well. I am writing to request the cancellation of my GoodRx subscription. Due to changing personal circumstances, I find that I no longer need the service.
Please confirm the cancellation of my subscription and any billing associated with it. I appreciate your assistance with this matter.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
GoodRx Gold offers a 30-day free trial that can be canceled anytime without fees or penalties. After the trial, members are billed based on their plan type and billing cycle. Annual plan subscribers must cancel within 2 weeks of the annual billing to receive a refund for that charge.
To cancel your GoodRx Gold membership, you do need to log in to your account either via the GoodRx Mobile App or on the GoodRx Gold website at goodrx.com/gold, which implies you need your account password for login. The cancellation is done through the account settings after logging in. If you don't remember your password, you can reset it here: https://www.goodrx.com/care/forgot-password. This process ensures your account security during cancellation.
- No better savings than the free version leading to dissatisfaction.
- Difficulty canceling subscription or expecting refunds that are often not given.
- Pricing discrepancies where advertised prices are not honored or pharmacies do not accept GoodRx Gold.
- Poor customer support and communication issues during cancellation or problem resolution.
- Membership cost with no actual discounts or savings experienced by users.
- Feeling scammed or misled about the program benefits and savings promised.
- Difficulty using the service effectively due to system issues or pharmacy cooperation problems.
- Unexpected charges despite cancellation attempts, including cases where free trials roll over into paid memberships.
- Disappointment with customer service when issues like wrong prescriptions or pharmacy acceptance are unresolved.
GoodRx does not impose any lock-ins, contracts, or early cancellation fees for its Gold membership or Care Direct subscription. You can cancel your membership or subscription at any time through your account on the website or mobile app, and if you cancel within the first 30 days, you are eligible for a full refund of any fees paid. There are no gimmicks or tricks preventing immediate cancellation; the process is straightforward and without penalties.
Before cancelling a GoodRx subscription or membership, note that you can cancel your GoodRx Gold membership anytime through the app or website with no fees or penalties. If you cancel a GoodRx Gold annual plan, you must do so within two weeks of your billing date to get a refund. When you cancel your GoodRx account entirely, you will lose access to all saved prescription information, history, and any unredeemed points on your account balance. Keep in mind that cancelling your membership will forfeit these features, so consider using them before you cancel.
- Full name associated with your GoodRx account
- Email address connected to your GoodRx subscription or membership
- Gold Member ID (if canceling GoodRx Gold membership)
- Login credentials (username and password) to access your GoodRx account online
- Plan or subscription type (e.g., Gold membership, Care Direct subscription, etc.)
- Phone number (optional, for phone support or account identification)
- Reason for cancellation (optional, but sometimes requested)
- Confirmation of cancellation via account dashboard, email, or phone
We've actually written a step by step guide on how to get a refund from GoodRx. Check it out!
The Easiest Way to Cancel GoodRx
If you’re frustrated trying to cancel your subscription, membership, or bill from GoodRx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to GoodRx?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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