The Ultimate Step by Step Guide to Cancelling a CVS CarePass Subscription or Membership (cvs.com/carepass)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 10, 2025
CVS CarePass is a membership program that costs $5 per month or $48 per year. It offers several benefits including free one- to two-day delivery on qualifying prescriptions and many online purchases, plus a 20% discount on CVS Health brand products like vitamins and personal care items. Members also get access to a 24/7 pharmacist helpline and receive a $10 monthly reward to use in-store or online. So, if you're seeing charges, it's likely for this subscription that gives you these handy perks and savings.
The cancellation process is straightforward with multiple options available: online via the CVS website or app, by phone, or in-store. There is clear step-by-step guidance and users receive confirmation of cancellation, making it relatively easy for a consumer to cancel the membership.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a CVS CarePass subscription.
Use the online cancellation portal: Go to https://www.cvs.com/carepass/managecarepass and enter the email linked to your ExtraCare card along with the last 4 digits of the card number to find the membership and select "cancel my membership online."
Call repeatedly: Phone numbers frequently mentioned are 1-833-320-2273 and 1-800-SHOPCVS. Users often have to call multiple times to reach someone who will process the cancellation.
Know your linked account details: If unsure about the email or account info, ask at a CVS pharmacy register when using CarePass to confirm the account email and card numbers used for cancellation.
Escalate by involving your bank: If charges continue after cancellation attempts, contact your bank to block CVS charges or dispute unauthorized charges as a last resort.
Use firm and clear language: Describe your intent to cancel as a definitive decision, avoiding ambiguity. Words users found helpful include "cancel my membership immediately" and referencing multiple prior cancellation attempts.
Timing is critical: Initiate cancellation at least 3 days before your renewal date to avoid being charged for the next period.
Prepare for difficulty and persistence: Cancellation is reportedly "near impossible" via phone alone; persistence with online cancellation and bank escalation is key.
Check your subscription source: If signed up in-store, you may need to use the phone or email on file with your prescriptions to identify and cancel membership.
Beware of missing cancellation links: The CVS site may not clearly show a cancel button, so navigating directly to the specific CarePass management page is crucial.
Some users mention the process feels like a "bait and switch" or a "compulsory collection group," so be prepared for some customer service resistance.
Why Do People Request Refunds from CVS CarePass
Difficulty in cancellation process: Customers report it is a complicated, lengthy process often involving long waits on phone calls, frequent disconnections, and unhelpful automated systems.
Lack of clear cancellation options: Many find no straightforward online or in-store way to cancel, leading to frustration and feeling trapped in the membership.
Unexpected charges after cancellation: Some customers were charged membership fees despite cancelling within permitted timeframes.
No refunds or prorated refunds: Customers express dissatisfaction that membership fees are nonrefundable after being charged, even for short usage or no usage at all.
Targeting vulnerable populations: Complaints mention that seniors especially have difficulty understanding, using or cancelling CarePass, sometimes leading to unwanted charges.
Poor customer service experience: Reports of rude, unresponsive, or disconnecting customer service representatives when attempting to cancel.
Lack of perceived value: Customers who don’t shop frequently or use the benefits find CarePass charges not worth the cost.
Management pressure on employees: Employees are pressured to sell CarePass, sometimes pushing subscriptions onto customers who don’t want or need it.
CVS CarePass Refund Script
Script
Copy
Dear CVS CarePass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
CVS CarePass Refund Policy
CVS CarePass membership requires recurring payments and automatically renews unless canceled at least three days before the renewal date. Memberships cannot be canceled in-store; cancellations must be done online or by calling 1-800-746-7287. No refunds are given for membership fees once the recurring charge has been processed, but benefits continue until the cancellation effective date.
The Easiest Way to Get a CVS CarePass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from CVS CarePass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Be aware that CVS CarePass membership requires at least a 3-day advance cancellation before the renewal date to avoid being charged for the next period, as it automatically renews otherwise. Membership fees are non-refundable once charged, even if canceling early, and cancellations cannot be processed in store, only online or by phone. These policies act as lock-ins and can feel restrictive if you want to cancel immediately without losing the payment you already made.
Difficulty in cancellation process: Customers report it is a complicated, lengthy process often involving long waits on phone calls, frequent disconnections, and unhelpful automated systems.
Lack of clear cancellation options: Many find no straightforward online or in-store way to cancel, leading to frustration and feeling trapped in the membership.
Unexpected charges after cancellation: Some customers were charged membership fees despite cancelling within permitted timeframes.
No refunds or prorated refunds: Customers express dissatisfaction that membership fees are nonrefundable after being charged, even for short usage or no usage at all.
Targeting vulnerable populations: Complaints mention that seniors especially have difficulty understanding, using or cancelling CarePass, sometimes leading to unwanted charges.
Poor customer service experience: Reports of rude, unresponsive, or disconnecting customer service representatives when attempting to cancel.
Lack of perceived value: Customers who don’t shop frequently or use the benefits find CarePass charges not worth the cost.
Management pressure on employees: Employees are pressured to sell CarePass, sometimes pushing subscriptions onto customers who don’t want or need it.
Email address associated with your CVS ExtraCare or CarePass account
Phone number linked to the membership
Last 4 digits of the ExtraCare card number
Access to your CVS account (username/password, needed for online cancellations)
Photo ID (may be needed for verification if canceling by phone)
Payment/billing details (may be requested for account verification)
Reason for cancellation (sometimes requested but not always required)
Send cancellation request from registered email if emailing customer support
Cancel at least 3 days before renewal date to avoid charges
Before canceling your CVS CarePass subscription, it is important to know that you will immediately lose access to exclusive benefits such as free same-day delivery from local CVS stores, 20% off CVS Health® Brand products, free same-day prescription delivery, free 1-2 day shipping on orders over $10, and 24/7 Pharmacist Helpline access. The membership costs $5 per month or $48 annually and renews automatically until canceled. There are no refunds for monthly or annual fees once payment is processed, and cancellations must be made at least 3 days before the renewal date to avoid subsequent charges. Also, cancellations cannot be done in store, and the benefits end as soon as the subscription is canceled.
CVS CarePass membership requires recurring payments and automatically renews unless canceled at least three days before the renewal date. Memberships cannot be canceled in-store; cancellations must be done online or by calling 1-800-746-7287. No refunds are given for membership fees once the recurring charge has been processed, but benefits continue until the cancellation effective date.
Yes, you need your password to cancel your CVS CarePass subscription online, as you must log into your CVS account with your email and password to access the cancellation option. If you've forgotten your password, you can reset it here: https://www.cvs.com/account/forgot-password. Alternatively, you can cancel by phone or email by providing specific account details for identity verification, but the online cancellation process requires your password.
We've actually written a step by step guide on how to get a refund from CVS CarePass. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your CVS CarePass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your CVS CarePass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel CVS CarePass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CASH ADDED - CVS PHARMACY POINT OF SALE WITHDRAWAL CVS / CAREPASS
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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