CVS CarePass is a membership program that costs $5 per month or $48 per year. It offers several benefits including free one- to two-day delivery on qualifying prescriptions and many online purchases, plus a 20% discount on CVS Health brand products like vitamins and personal care items. Members also get access to a 24/7 pharmacist helpline and receive a $10 monthly reward to use in-store or online. So, if you're seeing charges, it's likely for this subscription that gives you these handy perks and savings.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward with multiple options available: online via the CVS website or app, by phone, or in-store. There is clear step-by-step guidance and users receive confirmation of cancellation, making it relatively easy for a consumer to cancel the membership.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a CVS CarePass subscription.
How to Cancel CVS CarePass: Step by Step
If you purchased through CVS.com:
- Go to the cancellation page on the CVS website.
- Log in to your CVS account using your email address and password.
- Follow the prompts to locate your CarePass membership.
- Select the option to cancel your CarePass membership.
- Confirm your cancellation when prompted.
- You will receive an email confirmation of your cancellation.
If you purchased through the CVS App:
- Open the CVS app on your mobile device.
- Log in to your account.
- Navigate to your account settings.
- Select the option for CarePass membership.
- Choose the cancel option and confirm your cancellation.
- Check your email for a confirmation of the cancellation.
If you purchased through phone:
- Call CVS customer service at 1-800-SHOP CVS (1-800-746-7287, TTY: 711).
- Request to cancel your CarePass membership.
- Provide any necessary information to verify your account.
- Confirm your cancellation with the customer service representative.
- Ask for a confirmation email regarding the cancellation.
Tips & Tricks for Canceling CVS CarePass
- Use the online cancellation portal: Go to https://www.cvs.com/carepass/managecarepass and enter the email linked to your ExtraCare card along with the last 4 digits of the card number to find the membership and select "cancel my membership online."
- Call repeatedly: Phone numbers frequently mentioned are 1-833-320-2273 and 1-800-SHOPCVS. Users often have to call multiple times to reach someone who will process the cancellation.
- Know your linked account details: If unsure about the email or account info, ask at a CVS pharmacy register when using CarePass to confirm the account email and card numbers used for cancellation.
- Escalate by involving your bank: If charges continue after cancellation attempts, contact your bank to block CVS charges or dispute unauthorized charges as a last resort.
- Use firm and clear language: Describe your intent to cancel as a definitive decision, avoiding ambiguity. Words users found helpful include "cancel my membership immediately" and referencing multiple prior cancellation attempts.
- Timing is critical: Initiate cancellation at least 3 days before your renewal date to avoid being charged for the next period.
- Prepare for difficulty and persistence: Cancellation is reportedly "near impossible" via phone alone; persistence with online cancellation and bank escalation is key.
- Check your subscription source: If signed up in-store, you may need to use the phone or email on file with your prescriptions to identify and cancel membership.
- Beware of missing cancellation links: The CVS site may not clearly show a cancel button, so navigating directly to the specific CarePass management page is crucial.
- Some users mention the process feels like a "bait and switch" or a "compulsory collection group," so be prepared for some customer service resistance.
CVS CarePass Customer Service Info
If you need assistance, here's how you can get in touch with CVS CarePass's support team.
Cancel CVS CarePass Script
Script
Copy
Hello CVS CarePass Team,
I hope this message finds you well. I am writing to request the cancellation of my CarePass subscription. Unfortunately, I have found that I am not utilizing the benefits as much as I anticipated, and I would like to discontinue my membership at this time.
Thank you for your assistance with this matter. Please confirm the cancellation when it has been processed.
Best regards,
Frequently Asked Questions
CVS CarePass membership requires recurring payments and automatically renews unless canceled at least three days before the renewal date. Memberships cannot be canceled in-store; cancellations must be done online or by calling 1-800-746-7287. No refunds are given for membership fees once the recurring charge has been processed, but benefits continue until the cancellation effective date.
Yes, you need your password to cancel your CVS CarePass subscription online, as you must log into your CVS account with your email and password to access the cancellation option. If you've forgotten your password, you can reset it here: https://www.cvs.com/account/forgot-password. Alternatively, you can cancel by phone or email by providing specific account details for identity verification, but the online cancellation process requires your password.
- Difficulty in cancellation process: Customers report it is a complicated, lengthy process often involving long waits on phone calls, frequent disconnections, and unhelpful automated systems.
- Lack of clear cancellation options: Many find no straightforward online or in-store way to cancel, leading to frustration and feeling trapped in the membership.
- Unexpected charges after cancellation: Some customers were charged membership fees despite cancelling within permitted timeframes.
- No refunds or prorated refunds: Customers express dissatisfaction that membership fees are nonrefundable after being charged, even for short usage or no usage at all.
- Targeting vulnerable populations: Complaints mention that seniors especially have difficulty understanding, using or cancelling CarePass, sometimes leading to unwanted charges.
- Poor customer service experience: Reports of rude, unresponsive, or disconnecting customer service representatives when attempting to cancel.
- Lack of perceived value: Customers who don’t shop frequently or use the benefits find CarePass charges not worth the cost.
- Management pressure on employees: Employees are pressured to sell CarePass, sometimes pushing subscriptions onto customers who don’t want or need it.
Be aware that CVS CarePass membership requires at least a 3-day advance cancellation before the renewal date to avoid being charged for the next period, as it automatically renews otherwise. Membership fees are non-refundable once charged, even if canceling early, and cancellations cannot be processed in store, only online or by phone. These policies act as lock-ins and can feel restrictive if you want to cancel immediately without losing the payment you already made.
Before canceling your CVS CarePass subscription, it is important to know that you will immediately lose access to exclusive benefits such as free same-day delivery from local CVS stores, 20% off CVS Health® Brand products, free same-day prescription delivery, free 1-2 day shipping on orders over $10, and 24/7 Pharmacist Helpline access. The membership costs $5 per month or $48 annually and renews automatically until canceled. There are no refunds for monthly or annual fees once payment is processed, and cancellations must be made at least 3 days before the renewal date to avoid subsequent charges. Also, cancellations cannot be done in store, and the benefits end as soon as the subscription is canceled.
- Email address associated with your CVS ExtraCare or CarePass account
- Phone number linked to the membership
- Last 4 digits of the ExtraCare card number
- Access to your CVS account (username/password, needed for online cancellations)
- Photo ID (may be needed for verification if canceling by phone)
- Payment/billing details (may be requested for account verification)
- Reason for cancellation (sometimes requested but not always required)
- Send cancellation request from registered email if emailing customer support
- Cancel at least 3 days before renewal date to avoid charges
We've actually written a step by step guide on how to get a refund from CVS CarePass. Check it out!
The Easiest Way to Cancel CVS CarePass
If you’re frustrated trying to cancel your subscription, membership, or bill from CVS CarePass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to CVS CarePass?
CASH ADDED - CVS PHARMACY, POINT OF SALE WITHDRAWAL CVS / CAREPASS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
