Doxo is an online service that helps you manage and pay all your bills in one place, like utilities, credit cards, and loans. You can pay bills easily anytime from any device using your bank account, credit card, or other payment methods. They offer a subscription called doxoPLUS for $5.99 a month, which lets you pay bills without extra fees and gives extra protections on your payments. So, if you see charges from Doxo, it’s likely from using their bill-paying service or the doxoPLUS subscription.
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The process to cancel a Doxo subscription is straightforward and can be done directly through the user account settings by following clear steps such as logging in, accessing the profile settings, and clicking a cancellation link. The user is then asked to verify the decision, and a confirmation email is sent, making the process simple and quick.
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How to Cancel Doxo: Step by Step
If you purchased through doxo:
- Log in to your doxo account.
- Click on the Profile icon on the left.
- Select 'Settings'.
- Scroll down to find the 'Cancel your doxo account' link.
- You will be prompted to verify your decision to cancel.
- You will receive a confirmation email regarding your cancellation.
- It is recommended to save any important information from your account before cancellation.
Tips & Tricks for Canceling Doxo
- Download your payment history and screenshot billing and account details before starting the cancellation process.
- Cancel any scheduled future payments in your Doxo account prior to cancellation.
- Use a desktop browser, clear cache, and enable pop-ups for a smoother cancellation via account settings.
- Navigate to Account Settings > Subscription Management > Account Status to find the cancel option.
- Keep your phone handy for any verification steps and screenshot each step and confirmation numbers.
- If online cancellation is difficult or not working, escalate by using Doxo’s live chat support for cancellation.
- When using live chat, have your account info ready, request a chat transcript and confirmation number.
- If live chat is unresponsive, use Doxo phone support at 1-888-DOXO-NOW or alternative numbers, preferably calling from your registered phone with all account details ready.
- Save all confirmation emails and screen captures of cancellation confirmation for future disputes.
- Cancel during off-peak hours when support is more responsive and wait times are lower.
- After cancelling, delete the app from your devices, change account passwords, and notify billers to avoid accidental charges.
- Check your account within 48 hours and one week after cancellation to confirm no new charges appear and the subscription is fully closed.
- If cancellation is not reflected, continue to escalate with documentation of every step, including dates, times, agent names, and confirmation numbers.
- Some users report that cancelling by bank payment instead of credit card may reduce extra fees and complications.
- Document every interaction with Doxo in case of billing disputes or ongoing charges after cancellation.
Doxo Customer Service Info
If you need assistance, here's how you can get in touch with Doxo's support team.
Cancel Doxo Script
Script
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Subject: Subscription Cancellation Request
Dear Doxo Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my Doxo subscription, effective immediately. Due to changes in my personal circumstances, I am no longer able to utilize the services offered.
Please confirm that my subscription has been canceled and that no further charges will be incurred. Thank you for your attention to this matter.
Sincerely,
[Your Name]
Frequently Asked Questions
Doxo's subscription cancellation policy allows you to cancel your doxoPLUS subscription at any time by logging into your doxo account and going to the Profile section. Upon cancellation, your subscription will not renew on the next renewal date, effectively stopping future charges.
To cancel your Doxo subscription, you need to log in to your Doxo account, which requires your password. Once logged in, you can navigate to Settings and find the option to cancel your account. If you have forgotten your password, you can reset it at this link: https://www.doxo.com/reset-password. This process ensures your cancellation is secure and confirmed by email.
- Impersonation of billers (e.g., water company) causing payment delays
- Collecting payments but not forwarding them, causing patients or customers to pay twice
- False payment statements resulting in incorrect NSF fees
- Misleading bill reminders for non-existent bills, causing confusion and unwanted fees
- Unauthorized charges appearing on bank statements without user's initiation
- Refusal to remove trademarked names and logos of businesses from Doxo website despite objections
- Payments sent to wrong recipients or PO boxes, resulting in lost funds
- Misleading marketing causing users to pay bills unintentionally
- Poor customer service with unresolved or only partially addressed disputes
- Legal disputes alleging payment processing and authorization issues
You can cancel your Doxo subscription or account at any time by logging into your account and using the cancel option in your profile settings. There are no contracts, lock-in periods, or early cancellation fees, but be aware that once canceled, you will lose access to the service and any data stored there. The process is straightforward, with no hidden gimmicks or penalties, but it's recommended to save any important information before canceling.
Before cancelling a doxoPLUS subscription, know that you will lose access to several key protections including $1 million identity theft protection, credit score monitoring, overdraft fee reimbursement, late fee reimbursement, and Private Pay™ protection that safeguards your payment information. Additionally, fee-free bill payments using your bank account are a benefit exclusive to doxoPLUS users, so cancelling means you may incur fees when paying bills with other payment methods. You can cancel any time by logging into your doxo account, but the subscription will simply not renew at the next billing cycle. Make sure to evaluate these protections and fee savings before deciding to cancel.
- Account email address used for registration
- Full name as it appears on your Doxo account
- Phone number on file with your Doxo account
- Recent transaction details (recent payments or charges)
- Billing relationships or connected account numbers (list of billers you pay through Doxo)
- Answers to security questions associated with your account
- Last 4 digits of linked payment method (if needed for verification)
- Account creation date
- Completed security verification (such as 2-factor authentication, if prompted)
- Reason for cancellation (some methods may request this)
- Confirmation email (to verify cancellation was processed)
- Screenshot or download of payment and billing history (recommended before canceling)
- Ensure no outstanding balance in your Doxo wallet
- Cancel all scheduled payments and note all important communications
We've actually written a step by step guide on how to get a refund from Doxo. Check it out!
The Easiest Way to Cancel Doxo
If you’re frustrated trying to cancel your subscription, membership, or bill from Doxo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Doxo?
Dox*Bill Pay Doxo Plus, DOX*BILL PAY - D 866-2174483WA Card# *XXXX, dox*Bill Pay - doxoPLUS, DOX*BILL PAY - D 123 MAIN St C# *9842, VISA DDA PUR 490641 DOX BILL PAY DOXOPLUS 866 2174
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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