Flixier is an online video editing service that offers three subscription plans: a Free Plan with basic tools and 10 minutes of 720p video export per month (with a watermark), a Professional Plan with 1080p exports and more features like premium effects and stock music, and a Business Plan that adds 4K exports, text to speech, and extra usage minutes. You might get billed by Flixier if you subscribe to one of these plans or buy add-ons like extra storage or more export time. You can manage your subscription and billing easily on Flixier’s site, including upgrading, downgrading, or canceling your plan.
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The cancellation process is straightforward and involves going to the Billing Dashboard, selecting Cancel Subscription, and completing a brief cancellation flow with feedback questions. The process is clearly outlined, but requires a few steps and completion of a questionnaire before finalizing, which adds slight complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Flixier subscription.
How to Cancel Flixier: Step by Step
If you purchased through flixier.com:
- Go to the Billing Dashboard.
- Scroll down and select Cancel Subscription.
- You will start the cancellation flow which includes feedback questions and warnings regarding the impact of the downgrade on your account.
- At this point, you can also choose to keep your account if desired.
- Complete the cancellation flow; you will not be charged anymore.
- Your subscription will remain active until the end of the billing period, after which it will deactivate.
If you need assistance, here's how you can get in touch with Flixier's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Flixier Refund
- Document all interactions with customer service including dates, times, and content of messages to strengthen your case.
- Attempt cancellation through multiple channels: email, chat, and phone, even if customer service is unresponsive.
- If direct cancellation attempts fail, dispute charges through your credit card company or bank as unauthorized transactions.
- Report your card as lost or stolen and obtain a new card if charges continue despite cancellation efforts.
- Cancel before the billing cycle renews to avoid being charged for the next period, timing your cancellation request carefully.
- Avoid relying solely on the company's official site for cancellation instructions; forums suggest these may be ineffective or hard to navigate.
- Use clear, firm language in communications, explicitly requesting cancellation and refunds when applicable.
- Prepare for potential escalation by having payment records and subscription details ready if you need to involve your bank or dispute the charges legally.
Why Do People Request Refunds from Flixier
- Incorrect annual charges instead of monthly billing.
- Unresponsive customer service that does not reply to cancellation or billing issues.
- Inability to log in or access account to cancel the subscription.
- Continuous billing even after attempting cancellation.
- Accidental subscription sign-up and automatic charges without clear consent.
- Deceptive and scam-like service experiences reported by users.
- Difficulty in cancelling due to confusing website or hidden terms and conditions.
- No refunds provided after cancellation despite user requests.
- Lack of warning or notification about subscription renewals.
- Suspicion of unethical billing practices and sneaky subscription terms.
- Issues with exporting or basic functionality affecting user satisfaction.
Flixier Refund Script
Script
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Dear Flixier, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Flixier Refund Policy
Flixier subscription cancellation requires completing a cancellation flow with feedback questions, after which no further charges will be made, but the subscription remains active until the end of the current billing period. There are no refunds upon cancellation, and media backups will be kept for 3 days, after which assets in the media library and exports may be lost. Confirmation of cancellation is sent via email, and if not received, support should be contacted.
The Easiest Way to Get a Flixier Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Flixier—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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