The Ultimate Step by Step Guide to Cancelling a Motion Array Subscription or Membership (motionarray.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Motion Array is a platform where you can get unlimited access to professional video assets like templates, motion graphics, music, sound effects, and stock photos. They offer different subscription plans for individuals, teams, and businesses that let you download and use assets for any project. You pay a monthly or yearly fee that covers unlimited downloads, and you keep rights to the projects made during your subscription. You might be billed by Motion Array because of an active subscription for these creative resources, and you can cancel anytime to stop future charges.
The cancellation process is straightforward and can be done easily through the user account settings on the website with clear prompts. Team plans require contacting support, adding a slight complexity, but for most consumers, it is simple.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Motion Array subscription.
How to Cancel Motion Array: Step by Step
If you purchased through Motion Array:
Log in to your Motion Array account.
Click on your profile icon in the top-right corner of the page.
In the dropdown menu, select My Account.
In the left-hand sidebar, click Plan & Billing.
In the My subscription section, click on the Breadcrumbs icon > Change Plan. You will be redirected to the pricing page.
At the bottom of the page click Continue to cancel and follow all the prompts.
How to Contact Motion Array
If you need assistance, here's how you can get in touch with Motion Array's support team.
Locate the "Renewal settings" button at the bottom of the subscription page—this is the only way to cancel without going through customer support.
Cancel well before the billing date to avoid any unwanted charges; last-minute cancellations may not process in time.
Use clear and firm language when communicating with support, emphasizing your desire to cancel immediately and not renew.
Document all cancellation attempts—save screenshots or emails as proof in case of disputes.
If direct cancellation is problematic, escalate by requesting to speak with a supervisor or manager through support channels.
Try multiple contact methods such as email, chat, or social media DMs if cancellation is not straightforward.
Some users report success by explicitly mentioning chargebacks or disputes as a last resort to stop payments, but use this cautiously.
Timing your cancellation after a free trial but before the first payment can avoid charges while ensuring service access until the period ends.
Check account settings thoroughly for hidden cancellation or renewal pause options to be sure you have completed all required steps.
Why Do People Request Refunds from Motion Array
Difficulty canceling subscription: Hidden or hard-to-find cancellation options frustrate users.
No refunds after download: Refunds are refused if any assets or templates have been downloaded, even if unusable.
Downloaded assets cannot be used after cancellation: Users lose access to already downloaded files if they cancel their subscription.
Library size limitations: The asset library is smaller compared to competitors.
Cannot purchase individual assets: Only subscription access is available, no single asset purchases.
Low quality or outdated content: Some users report generic, outdated, or missing assets and poor tutorials.
Confusing instructions: Difficulties using downloads due to poor or unclear guidance.
Feeling of poor value or scammy service: Reviews mention feeling duped, waste of money, and unhelpful customer support.
Quick cancellations after dissatisfaction: Some users cancel soon after signing up due to immediate dissatisfaction or usability issues.
Motion Array Refund Script
Script
Copy
Dear Motion Array, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Motion Array Refund Policy
Motion Array allows you to cancel your subscription anytime during your billing term, and you will retain access until the end of that term. Team Plan cancellations require contacting support, and no refunds are given for the remaining subscription period after cancellation. For assistance, users can reach out to Motion Array's support team.
The Easiest Way to Get a Motion Array Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Motion Array—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
If you cancel your Motion Array subscription, you can do so at any time, but you will continue to have access until the end of your current billing period. Motion Array does not offer refunds for any remaining time after cancellation, so you won't get your money back for unused days. However, there is a 14-day refund window from the date of purchase or renewal, during which you can get a refund only if you haven't downloaded or used any Motion Array products or software. Be aware that team plan cancellations require contacting support directly.
Difficulty canceling subscription: Hidden or hard-to-find cancellation options frustrate users.
No refunds after download: Refunds are refused if any assets or templates have been downloaded, even if unusable.
Downloaded assets cannot be used after cancellation: Users lose access to already downloaded files if they cancel their subscription.
Library size limitations: The asset library is smaller compared to competitors.
Cannot purchase individual assets: Only subscription access is available, no single asset purchases.
Low quality or outdated content: Some users report generic, outdated, or missing assets and poor tutorials.
Confusing instructions: Difficulties using downloads due to poor or unclear guidance.
Feeling of poor value or scammy service: Reviews mention feeling duped, waste of money, and unhelpful customer support.
Quick cancellations after dissatisfaction: Some users cancel soon after signing up due to immediate dissatisfaction or usability issues.
Motion Array account login credentials (email address and password)
Access to your Motion Array account dashboard (log into your profile)
Navigation to "My Account" and "Plan & Billing" sections
Selection of current subscription under "My subscription"
Ability to follow cancellation prompts (sometimes a reason for cancellation may be requested)
For Team Plans: access to contact the support team via the Help Center chat
Payment method or billing information (possibly for verification or confirmation)
Before cancelling your Motion Array subscription, know that you will lose access to all paid assets for use in new projects. However, any finished products you created and published using Motion Array assets while your subscription was active will remain covered and licensed forever. Premium plugin effects in your projects will get a red X or logo watermark after cancellation, indicating the downgrade. Post-cancellation, your access will be limited to downloading only free products from the platform, but you can always upgrade back to a premium membership later if you choose.
Motion Array allows you to cancel your subscription anytime during your billing term, and you will retain access until the end of that term. Team Plan cancellations require contacting support, and no refunds are given for the remaining subscription period after cancellation. For assistance, users can reach out to Motion Array's support team.
To cancel your subscription on Motion Array, you need to log in to your account first, so having your password is necessary. The cancellation process requires you to access your account settings, which is not possible without logging in. If you have forgotten your password, you can reset it here: https://motionarray.com/password-reset. For team plans, cancellation must be done by contacting support through their Help Center chat.
We've actually written a step by step guide on how to get a refund from Motion Array. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Motion Array subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Motion Array account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Motion Array online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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