Runway is a company that offers AI tools for creating and editing videos and images. They have a free plan that lets you try out their basic features, like making short videos and images. If you want more features, like higher video resolutions, more storage, and the ability to create custom voices, you can subscribe to their Standard or Pro plans, which charge monthly fees based on the number of users. Big teams or companies can get an Enterprise plan with extra features and custom pricing. So if you see a charge from Runway, it's probably because you're subscribed to one of these plans to use their creative tools.
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The cancellation process is straightforward and can be completed online in a few steps by navigating to the billing settings on the Runway app, clicking cancel, providing feedback, and confirming the cancellation. The instructions are clear, and no complex hurdles or wait times are involved, making it very easy for consumers to cancel.
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minutes to cancel a Runway subscription.
How to Cancel Runway: Step by Step
If you purchased through RunwayML.com directly:
- Navigate to this billing settings page.
- Click on Cancel plan.
- Provide any feedback you have regarding your cancellation.
- Confirm the cancellation by clicking Cancel subscription.
- Your plan will not be canceled until you confirm the change via Stripe. You will retain access to your subscription until the end of the billing cycle.
- If you see the option to Renew your plan, your subscription is already set for cancellation.
If you purchased through the iOS App Store:
- Open the Settings app on your iPhone.
- Scroll down and tap on your name at the top.
- Tap on Subscriptions.
- Find your RunwayML subscription in the list.
- Tap on Cancel Subscription.
- Confirm your cancellation.
Tips & Tricks for Canceling Runway
- Cancel early in the billing cycle to avoid being charged for the next period.
- Document every cancellation attempt with screenshots or emails as proof of your efforts.
- Use clear and firm language such as "I demand cancellation effective immediately" when contacting support.
- Escalate by emailing multiple channels, including support@runwayml.com and social media accounts, to increase visibility of your request.
- If self-service cancellation fails, request a supervisor or manager when speaking to customer service.
- Check your subscription settings regularly after cancellation attempts to ensure the subscription status has updated.
- Use payment method dispute options like contacting your bank or credit card if unauthorized charges continue after cancellation attempts.
- Be persistent and patient, multiple attempts over several days may be necessary.
- Provide feedback on the cancellation page if available, as sometimes this triggers manual intervention.
- Join user forums or Reddit communities to share experiences and get up-to-date tips from other users who have successfully cancelled.
Runway Customer Service Info
If you need assistance, here's how you can get in touch with Runway's support team.
Cancel Runway Script
Script
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Dear Runway Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. After careful consideration, I have decided that I will not be able to continue with the service at this time, as my current needs have changed.
I appreciate the value your platform offers, and I look forward to possibly returning in the future. Please let me know if you need any additional information from my side to process this request.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Runway's subscription cancellation policy allows you to cancel your plan at any time by going to the billing settings page and confirming the cancellation, after which your subscription remains active until the end of the current billing cycle but will not renew. If subscribed via iOS, cancellation must be done through Apple's subscription management. Purchased credits and assets remain accessible post-cancellation, though feature access depends on your current plan level.
To cancel your Runway subscription, you generally need to log in to your Runway account and go to your billing settings at https://app.runwayml.com/settings/billing where you can cancel your plan. This means you do need your account access, which typically requires your password. If you have forgotten your password, you can reset it here: https://runwayml.com/password/reset. There is no option to cancel via phone or unauthenticated chat without logging in.
- Unsuccessful or failed payment processing causing frustration when trying to subscribe.
- Continuing charges after cancellation leading to complaints about being billed despite canceling.
- Poor or no customer support response to queries or refund requests.
- Account bans or suspensions without warning or clear explanation causing sudden loss of access.
- Credits consumed quickly or without expected value, especially on limited plans, causing dissatisfaction about cost efficiency.
- Steep or expensive pricing especially for regular content creators or individual users.
- No refunds for unused credits after cancellation, leading to complaints about losing paid value.
- Confusing credit and pricing model, with unclear transparency on credit consumption and feature access.
- Performance issues with generated content resulting in unusable outputs despite credits being consumed.
- Frustration with platform's moderation policies or inability to create desired content.
Runway allows you to cancel your subscription at any time, but be aware that cancellation only takes effect at the end of your current billing cycle, so you retain access until then. There are no early-cancellation fees or long-term contracts, but if you subscribed via iOS, cancellations and refunds must be handled through Apple's system, not Runway directly. Additionally, you can request a refund within 30 days of starting or renewing your subscription if the plan is unused or nearly unused, but beyond that, no refunds are typically given.
Before cancelling your Runway subscription, know that you retain access to paid features until the end of your current billing cycle, but your subscription will not renew afterward. Your existing assets and projects will remain in your account unless you choose to delete them. Be aware that on the Free plan, you cannot create new projects if you already have more than three projects. Purchased credits remain available for use, but some features may become limited and downgraded tiers might add watermarks to your generated content after cancellation.
- Access to your Runway account (via email and password)
- Ability to log in at runwayml.com
- Navigation to account settings (Billing, Subscription Management, or Workspace Settings)
- Review of current subscription details (subscription plan, billing cycle, renewal date)
- Access to cancellation option (usually labeled as Cancel Subscription or Cancel Plan)
- Submission of any required feedback (optional during cancellation process)
- Confirmation of cancellation (clicking Cancel Subscription/Plan or similar, and confirming via a Stripe popup if prompted)
- Verification of cancellation confirmation (checking for a message on-site or a confirmation email)
- Access to support if you experience issues or need further assistance
- Apple ID and access to iOS App Store (if subscribed via iOS, for managing/canceling subscriptions through Apple)
We've actually written a step by step guide on how to get a refund from Runway. Check it out!
The Easiest Way to Cancel Runway
If you’re frustrated trying to cancel your subscription, membership, or bill from Runway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Runway?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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