Gilt is an online shopping site that offers designer fashion, accessories, home goods, and beauty products, often at big discounts through flash sales. They have a special subscription called Gilt Unlimited which charges an annual fee for unlimited free standard shipping on eligible purchases. If you see charges from Gilt, it could be from this subscription helping you save on shipping fees for your orders. They make shopping easy with a mobile app and send you notifications about sales and exclusive offers.
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The cancellation process requires contacting customer service via phone or email, which involves waiting for a response and can take up to 10 business days for completion, making it moderately difficult and time-consuming for consumers.
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How to Cancel Gilt: Step by Step
If you purchased through credit card directly:
- Contact Gilt Customer Service at 1-800-789-2233.
- Provide your account details and request cancellation of your subscription.
- Wait for confirmation that your subscription has been cancelled; this may take up to 10 business days.
If you purchased through Gilt Unlimited Annual:
- Log in to your Gilt account.
- Click on “My Account”.
- Select the “Manage Preferences” button under the Gilt Unlimited Annual section.
- Uncheck the option for Auto-renew.
- To fully cancel, send an email to customerservice@cs.gilt.com or UnlimitedService@cs.gilt.com.
If you purchased through Gilt Unlimited Annual Limited-Time Free Shipping:
- Log in to your Gilt account.
- Navigate to “My Account”.
- Select “Manage Preferences” under the Gilt Unlimited section.
- Adjust the Auto-renew to “off”.
- Alternatively, email UnlimitedService@cs.gilt.com to cancel your subscription.
Tips & Tricks for Canceling Gilt
- Don't give reasons: When cancelling, firmly state you want to cancel, no explanations or justifications. This avoids giving them leverage to offer retention deals.
- Grey rock the conversation: Be short, firm, and uninterested during customer service calls to discourage persuasion attempts.
- If 'End membership' or cancel button is greyed out: Remove your credit card from the account; they will attempt charges via email about 2 months, then give up and automatically cancel.
- Use virtual cards with low limits: Create a virtual card (e.g., via privacy.com) with a minimal single-use limit, set that on your account, remove other payment methods, so future billing attempts fail, effectively cancelling the subscription.
- Try different platforms: If the cancellation option is glitchy on browser, try cancelling through the mobile app or vice versa.
- Timing: Cancel before the next billing cycle to avoid unwanted charges; if charged, dispute with your payment provider.
- Escalate only if necessary: If frontline customer service resists, escalate to supervisors, or follow up persistently via email or social media.
- Ignore official policy scripts: Focus on clear, firm communication instead of getting bogged down by official policy language.
Gilt Customer Service Info
If you need assistance, here's how you can get in touch with Gilt's support team.
Cancel Gilt Script
Script
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Dear Gilt Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some personal budget constraints, I am unfortunately unable to continue my membership at this time. I appreciate the quality of service I've received and hope to return in the future. Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Gilt allows members to cancel their subscriptions at any time by contacting customer service via email or phone. Auto-renewing subscriptions can be turned off through the "My Account" section on their website to prevent automatic renewal. Cancellations take up to 10 business days to process, and Gilt reserves the right to terminate the program or benefits at any time with possible prorated refunds depending on circumstances.
To cancel your Gilt subscription, you need to contact Gilt customer service either via email or by calling 1-800-789-2233. There is no direct mention that you can cancel without a password, so having access to your account might be necessary. If you need to reset your password, you can do so by going to your Account Settings on Gilt's website to update your password, ensuring it is at least 6 characters long. For ease, you can start here to contact support: https://help.gilt.com/hc/en-us/requests/new
- Orders canceled without notice
- Billing information discrepancies
- Delivery issues including non-receipt of packages
- Refunds not processed timely after returns of damaged items
- Poor customer service response and lack of assistance
- Refusal to resend items or file claims with shipping carriers
- Charges or holds appearing despite cancellations
- Damaged goods leading to returns with delayed or missing refunds
- Packages arriving early and not being secured properly
- Rude and dismissive behavior from customer service representatives
- Credit taken away before use
- Paid for multiple items but only receiving partial orders
Gilt's subscription has an annual fee of $55 that is non-refundable except in specific cases, and the subscription auto-renews every year unless you cancel before renewal. You can cancel at any time by emailing customer service, but if you don’t cancel before the renewal date, you will be charged for another year. There are no early-cancellation fees, but the annual fee is not refunded once paid, and the auto-renew is on by default, so you must actively turn it off to avoid automatic charges.
Before cancelling your Gilt subscription or membership, know that any email subscriptions can take up to 10 business days to be fully cancelled. If you have a Gilt Unlimited Annual subscription, you lose access to benefits such as free standard shipping and other program perks immediately upon termination unless Gilt extends benefits until the end of your current subscription term. No retroactive reimbursements are provided for purchases made prior to your subscription. Additionally, you can reactivate your account after cancellation by contacting customer service. Cancellation requests must be made through email or customer service.
- Full name associated with your Gilt account
- Email address registered to the account
- Phone number (if associated with your Gilt membership)
- Gilt account username (if applicable)
- Order number or membership details (if related to a subscription or specific bill)
- Reason for cancellation (may be requested by customer service, but not always required)
- Verification of identity (Gilt may take steps to verify your identity during the cancellation process)
- Confirmation of cancellation request via email or through your online account
We've actually written a step by step guide on how to get a refund from Gilt. Check it out!
The Easiest Way to Cancel Gilt
If you’re frustrated trying to cancel your subscription, membership, or bill from Gilt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Gilt?
BF*Gilt, eShopWorld, ESW, US Direct Commerce
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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