The Ultimate Step by Step Guide to Cancelling a The RealReal Subscription or Membership (therealreal.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
The RealReal is an online marketplace for buying and selling luxury secondhand items, like designer clothes, handbags, and jewelry. They offer a subscription service called RealReal Concierge, which helps you sell your items easily, and you might see a billing for that service. It's a convenient way to refresh your closet while making some money from items you no longer use!
Cancelling a subscription with The RealReal involves navigating their website and possibly contacting customer service, which can be a bit confusing. However, they provide clear instructions on their website, making the process manageable for most users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a The RealReal subscription.
How to Cancel The RealReal: Step by Step
If you purchased through the website (therealreal.com):
Visit the RealReal website at therealreal.com.
Log in to your account using your email and password.
Navigate to your profile by clicking on your name or icon in the upper right corner.
Select Account Settings from the dropdown menu.
Click on Membership.
Choose Manage Membership.
Select Cancel Membership.
Follow the on-screen prompts to confirm the cancellation.
You will receive a confirmation email once your membership is successfully canceled.
If you purchased through Apple (iOS app):
Open the Settings app on your device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and tap on The RealReal subscription.
Tap on Cancel Subscription.
Confirm your cancellation by following the prompts.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select The RealReal.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Select Settings (gear icon) from the top right.
Choose Payments from the menu tabs.
Click on Manage Automatic Payments.
Find The RealReal in your list of active subscriptions.
Select Cancel under the subscription details.
Follow the prompts to confirm the cancellation.
How to Contact The RealReal
If you need assistance, here's how you can get in touch with The RealReal's support team.
Contact Customer Support: Reach out via their live chat for quicker responses than email.
Be Direct: State clearly that you want to cancel your subscription; avoid vague language.
Use Email: If calling fails, try sending a cancellation request via email for a paper trail.
Escalate If Necessary: Ask to speak to a supervisor if your initial request is not honored.
Document Everything: Keep a record of all communications, including dates and times.
Timing Matters: Attempt to cancel early in the month to avoid confusion around billing cycles.
Be Polite but Firm: Maintain a respectful tone, but be clear that you expect your cancellation to be processed.
Use Social Media: If traditional methods fail, tweet at them or message them on platforms like Instagram for quicker responses.
Check for Hidden Fees: Be aware of any potential cancellation fees and address them during the conversation.
Inquire About Confirmation: Request written confirmation of your cancellation to ensure it’s processed.
Why Do People Request Refunds from The RealReal
High fees associated with selling items.
Poor customer service experiences.
Lack of item sales or insufficient offers on items submitted.
Quality issues with purchased items.
Change in personal finances leading to budget cuts.
Limited selection of items, becoming less appealing over time.
Difficulty in returns or exchange processes.
Preference for local reselling options instead.
Subscription fatigue from multiple ongoing services.
Lack of interest in luxury consignment items.
The RealReal Refund Script
Script
Copy
Dear The RealReal, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
The RealReal Refund Policy
The RealReal offers a membership that can be canceled at any time without penalty. Upon cancellation, members retain access to their benefits until the end of the current billing cycle, after which all membership perks will cease.
The Easiest Way to Get a The RealReal Refund
If you're frustrated trying to cancel your subscription, membership, or bill from The RealReal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as The RealReal may employ tactics like requiring you to navigate through multiple pages to find the cancellation option or offering limited time discounts to keep you subscribed. While they claim you can cancel anytime, double-check for any hidden fees or terms that may lock you in for a period. Always read the fine print to avoid unexpected charges or difficulties during the cancellation process.
High fees associated with selling items.
Poor customer service experiences.
Lack of item sales or insufficient offers on items submitted.
Quality issues with purchased items.
Change in personal finances leading to budget cuts.
Limited selection of items, becoming less appealing over time.
Difficulty in returns or exchange processes.
Preference for local reselling options instead.
Subscription fatigue from multiple ongoing services.
Lack of interest in luxury consignment items.
Account Login Information (username and password)
Email Address associated with the account
Subscription Type (e.g., membership details)
Billing Information (credit card details, billing address)
Cancellation Policy (terms specific to the subscription)
Contact Method (email or phone for customer support)
Cancellation Confirmation request (to ensure cancellation is processed)
Previous Order Numbers (if applicable)
Time of Subscription Start (to verify eligibility for cancellation)
Before cancelling your The RealReal subscription, be aware that you'll lose access to exclusive sales and luxury items only available to members. You will no longer receive personalized alerts for new arrivals in your favorite categories and may miss out on member-only pricing. Additionally, promotional offers and loyalty rewards tied to your membership will also end, impacting any potential savings on future purchases. Make sure to consider whether these benefits are worth maintaining your subscription.
The RealReal offers a membership that can be canceled at any time without penalty. Upon cancellation, members retain access to their benefits until the end of the current billing cycle, after which all membership perks will cease.
To cancel your subscription with The RealReal, you will need to log in to your account, which requires your password. If you've forgotten your password, you can reset it by visiting [this link](https://www.therealreal.com/forgot-password). If you need further assistance, their customer support team is available to help.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your The RealReal subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your The RealReal account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel The RealReal online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
The RealReal therealreal.com RealReal RealReal Inc. The Real Real TRR TRR Inc.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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