Rue La La is an online shopping site offering deals on brand-name clothing, accessories, and home items. They have a subscription service called Rue 365 that costs $55 a year and gives you unlimited standard shipping on eligible purchases within the continental US. The subscription renews automatically each year unless you cancel, and you might see charges on your card from them for this fee. The service excludes certain items and expedited or oversized shipping, but overall it’s a way to save on shipping if you shop there often.
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Cancelling a subscription to Rue La La requires the user to send an email to a specific customer service address (atyourservice@cs.ruelala.com), which creates a reliance on response time and user effort rather than a direct self-service option on the website. This adds delay and complexity compared to an instant online cancellation, making it moderately difficult for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Rue La La subscription.
How to Cancel Rue La La: Step by Step
If you purchased through Rue La La:
- Log in to your account on ruelala.com.
- Navigate to the “My Account” section at the top right corner.
- Click on “Manage Preferences” under the The Rue 365 section.
- Uncheck the option for Auto-renew to disable future payments.
- If you want to cancel immediately, send an email to Rue365Concierge@cs.ruelala.com requesting cancellation of your membership. Include your account details for verification.
If you need assistance, here's how you can get in touch with Rue La La's support team.
Tips and Tricks for Getting a Rue La La Refund
- Call Rue La La customer service directly and insist on speaking to a manager to get higher-level assistance with cancellations or refunds.
- Be persistent with follow-ups if refunds or cancellations are delayed; multiple calls may be necessary.
- Use clear, polite but firm language stating your intention to cancel and requesting confirmation.
- Document all interactions including dates, names, and what was discussed to escalate if needed.
- Leverage timing wisely: Attempt cancellation shortly before the next billing cycle to avoid being charged for another period.
- If refunds are delayed, consider contacting your credit card company to dispute the charge using the return tracking number as evidence.
- Return items promptly using the provided free UPS label to support refund claims.
- Expect store credit instead of direct refund in many cases, especially if returning the wrong item was not Rue La La’s fault.
- Prepare to escalate to external entities (e.g., BBB complaints) if customer service is uncooperative.
Why Do People Request Refunds from Rue La La
- Receiving counterfeit or fake items leading to dissatisfaction and refund requests.
- Items lost in transit, resulting in customers seeking refunds or replacements.
- Packages marked as delivered but never received, causing customer frustration and refund demands.
- Non-refund of disputed charges and denial of refund claims by Rue La La.
- Confusing or deceptive final sale policies, where items are marked final sale only on the product page, not at checkout, preventing returns and refund attempts.
- General dissatisfaction with no refunds policy, even for faulty or counterfeit merchandise.
- Slow or problematic customer service responses in handling refund requests or issues with orders.
Rue La La Refund Script
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Dear Rue La La, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Rue La La Refund Policy
Rue La La allows you to cancel your subscription to their program at any time by contacting them via email (atyourservice@cs.ruelala.com or Rue365Concierge@cs.ruelala.com). Subscriptions automatically renew annually at the standard rate unless you notify them before renewal to cancel. In case of program termination, they may choose to maintain benefits until the subscription expires, issue a pro-rata refund, or terminate benefits immediately, with no refund if termination is due to misconduct or fraud.
The Easiest Way to Get a Rue La La Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Rue La La—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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