Can I Cancel Rue La La at Any Time?

Rue La La's subscription requires an annual fee that auto-renews each year at the then-current rate, and the fee is non-refundable. While you can cancel your subscription at any time, you must do so before the annual renewal to avoid being charged for the next year, and cancellation typically involves emailing their customer service or managing settings in your account. Be aware there is no partial refund on the subscription fee unless Rue La La terminates the program and issues a prorated refund, so if you miss the cancellation window and are charged for the year, you may be locked into the charge without an early cancellation fee but with an effective one-year commitment unless canceled in time.

Why Do People Cancel Rue La La?

Receiving counterfeit or fake items leading to dissatisfaction and refund requests.Items lost in transit, resulting in customers seeking refunds or replacements.Packages marked as delivered but never received, causing customer frustration and refund demands.Non-refund of disputed charges and denial of refund claims by Rue La La.Confusing or deceptive final sale policies, where items are marked final sale only on the product page, not at checkout, preventing returns and refund attempts.General dissatisfaction with no refunds policy, even for faulty or counterfeit merchandise.Slow or problematic customer service responses in handling refund requests or issues with orders.

What Information Do I Need to Cancel Rue La La?

Full name associated with your Rue La La account Email address used for your Rue La La login Reason for cancellation (optional but may help expedite the process) Clear request to cancel your subscription, membership, or bill Any account or order number relevant to your subscription (if available) Confirmation of identity may be requested for privacy/security (not specifically listed, but standard for account actions) Contact method for cancellation: Use the official Rue La La customer service email (atyourservice@cs.ruelala.com or Rue365Concierge@cs.ruelala.com) or the "My Account" section on the website

What Should I Know Before Cancelling Rue La La?

Before cancelling your Rue La La subscription (Rue 365), know that you can cancel at any time by emailing Rue La La or switching off auto-renew in your account settings. The subscription fee is generally non-refundable unless specifically stated. Once cancelled, you lose access to the benefits and features of the Rue 365 program. Automatic renewal happens annually at the standard rate unless cancelled before renewal, so be sure to cancel in time to avoid charges. Also, the company may terminate benefits at any time, with or without refunds, depending on circumstances such as misconduct or violation of terms.

What is Rue La La's Cancellation Policy?

Rue La La allows you to cancel your subscription to their program at any time by contacting them via email (atyourservice@cs.ruelala.com or Rue365Concierge@cs.ruelala.com). Subscriptions automatically renew annually at the standard rate unless you notify them before renewal to cancel. In case of program termination, they may choose to maintain benefits until the subscription expires, issue a pro-rata refund, or terminate benefits immediately, with no refund if termination is due to misconduct or fraud.

Do I Need My Rue La La Password to Cancel?

To cancel your Rue La La subscription, you do need access to your account, which implies knowing your password because you can manage your subscription preferences in your account. Alternatively, you can cancel by emailing Rue La La customer support at atyourservice@cs.ruelala.com or Rue365Concierge@cs.ruelala.com without logging in. If you do need to reset your password to access your account, you can do so via the Account Info page here: https://ruelala.com/account by scrolling to the “Password” section and following the reset process.

Can I Get a Refund from Rue La La?

We've actually written a step by step guide on how to get a refund from Rue La La. Check it out!

How to Cancel Your Rue La La Subscription (2026)

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Cancelling a subscription to Rue La La requires the user to send an email to a specific customer service address (atyourservice@cs.ruelala.com), which creates a reliance on response time and user effort rather than a direct self-service option on the website. This adds delay and complexity compared to an instant online cancellation, making it moderately difficult for consumers.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Rue La La subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Rue La La account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Rue La La online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.