Lulus is an online clothing store that offers a wide range of trendy women's fashion like dresses, tops, skirts, and accessories. They provide flexible payment options such as credit cards, Afterpay, Klarna, and gift cards, but they don't have a regular subscription service. If you see a charge from them, it's usually because you bought something or reserved an item, and sometimes a small $1 authorization charge appears temporarily when you try to make a purchase. So, if you're getting billed, it’s likely for a purchase you made or an order processing fee.
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Cancelling a subscription or membership on Lulus requires emailing privacy@lulus.com or using an account deletion tool, which is not instantaneous and entails identity verification. The process is not straightforward or immediate, making it moderately difficult but not impossible.
Estimated Time
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minutes to cancel a Lulus subscription.
How to Cancel Lulus: Step by Step
If you purchased through Lulus Love Rewards:
- Log in to your account on the Lulus website: lulus.com/myaccount/profile
- Select the option to opt out of Love Rewards within your account settings.
- If you prefer, you can also contact Lulus customer service via email at privacy@lulus.com to unsubscribe or cancel your participation.
- Be aware that by opting out, you will lose the ability to redeem any unused Love Rewards perks and points.
Tips & Tricks for Canceling Lulus
- Initiate cancellation during business hours to increase chances of live support interaction.
- Use clear, firm language such as "Please cancel my subscription immediately; do not charge further payments." Avoid ambiguous words.
- Ask for confirmation in writing (email or chat transcript) to ensure cancellation has been processed.
- Leverage multiple contact methods: Email and direct chat, plus calling during their specified customer service hours.
- Document all communications with dates and representative names for use if escalation is needed.
- Escalate politely but persistently by requesting supervision or a manager if initial cancellation requests are ignored or delayed.
- Be wary of retention offers; firmly decline if you just want to cancel to avoid auto-renewal.
- Attempt cancellation right before the next billing cycle to minimize payment obligations.
- Check for post-cancellation billing and dispute any unauthorized charges immediately with customer service and your bank.
- Use forum-reported tactics: Some users noted success by repeatedly emailing and patiently waiting for responses, as live chat and calls might be less responsive.
- Remain polite and professional throughout as rude behavior may reduce cooperation from customer service agents.
Lulus Customer Service Info
If you need assistance, here's how you can get in touch with Lulus's support team.
Cancel Lulus Script
Script
Copy
Dear Lulus Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my financial situation, I am unable to continue with the current billing cycle. I appreciate your understanding and assistance with this matter.
Thank you for your prompt attention to my request.
Best regards,
Frequently Asked Questions
Lulus's Love Rewards program allows members to opt out at any time by logging into their account and selecting the opt-out option. Upon cancellation, members lose any unused perks or points and cannot retrieve previously earned rewards if they opt back in later. Lulus may also terminate or change the program at any time without notice.
To cancel a subscription or your account at Lulus (lulus.com), you do need to have access to your account, which typically requires your password for login. However, if you cannot log in or have forgotten your password, you can reset it using their password reset feature at https://www.lulus.com/customerservice/article/i-can-t-sign-in-to-my-account-what-do-i-do by selecting "Forgot Password." Alternatively, you can request account cancellation or deletion by emailing privacy@lulus.com or calling their toll-free number 1-866-918-5858. So, having your password is generally necessary but there are customer support options to help if you don't have it.
- Rising costs and price increases leading customers to cut back.
- Budget constraints causing people to prioritize essential expenses over subscriptions.
- Subscription fatigue from having too many memberships at once.
- Lack of perceived value where products or services no longer meet expectations.
- Customer experiences such as slow or unhelpful service and complicated cancellation processes.
- Finding better or cheaper alternatives from competitors.
- Unawareness or surprise at how much they are spending on subscriptions overall.
- Changes in lifestyle or needs making the subscription less relevant.
- Difficulty managing or changing subscription settings or plans.
- Frustration with automatic renewals especially if cancellation is not straightforward.
Lulus allows you to cancel or make changes to your order only within a brief window before the order begins processing; after that, no cancellations or changes are possible. There are no indications of subscription contracts, lock-ins, or early-cancellation fees, but you must act quickly if you want to cancel an order. Be aware that once the order starts processing, you are essentially locked in and cannot cancel or adjust it.
Before cancelling a subscription, membership, or bill for Lulus, know that if you opt out of their Love Rewards program, you will lose access to any unused Love Rewards Perks or points and won't be able to retrieve previously earned points, Perks, or tier status if you decide to rejoin later. Additionally, you will no longer earn points for purchases or actions while not a member of Love Rewards. It's important to consider that cancellation means losing any ongoing benefits or accumulations tied to your membership or subscription. There might also be limited windows for order modifications or cancellations if related to ongoing orders.
- Email address associated with your Lulus account
- First and last name on your account
- Access to your Lulus account (for login)
- Information on which subscriptions (emails, texts, or account) you wish to cancel
- The method of contact previously used (for texts: the phone number that receives Lulus texts)
- Ability to reply STOP to cancel promotional texts
- If deleting account entirely, request via email to privacy@lulus.com including your account email and name
We've actually written a step by step guide on how to get a refund from Lulus. Check it out!
The Easiest Way to Cancel Lulus
If you’re frustrated trying to cancel your subscription, membership, or bill from Lulus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Lulus?
Lulus, Lulus.com, LULUS*COM, LULUS*ONLINE, LULUS*SHOPPING, LULUS*ORDER, LULUS CUSTOMER SERVICE, LULUS*PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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