JustFab is a fashion company that offers a VIP membership subscription. When you join, you pay $49.95 each month unless you choose to skip that month's purchase by logging in between the 1st and 5th of the month. This monthly fee gives you access to exclusive styles at special prices and earns you a VIP Credit that you can use on products up to $80. You can skip months or cancel anytime, but if you don't skip, you'll be billed automatically for the membership benefits.
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The cancellation process for JustFab is fairly straightforward since customers can cancel anytime via phone or live chat, both of which are available 24/7, making it accessible and quick. However, it still requires a direct interaction with customer service rather than a fully automated online cancellation, which adds a slight layer of effort.
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How to Cancel JustFab: Step by Step
If you purchased through JustFab.com:
- Visit the JustFab website at justfab.com.
- Log into your account using your credentials.
- Select 'My Account' from the menu.
- Click on the 'Membership' option.
- Choose 'Cancel Membership' at the bottom of the page.
- Follow the prompts to confirm your cancellation.
- If you prefer to talk to someone, call 1-866-337-0906 (available 24/7) or use the Live Chat option for assistance.
Tips & Tricks for Canceling JustFab
- Call JustFab customer service directly, as cancellations cannot be processed via email or chat.
- Call before the 5th of the month to use the "Skip the Month" option and avoid automatic charges; after this date, skipping or canceling online becomes impossible.
- Be persistent on the call, as agents often use a cheerful automated voice bot and try to discourage cancellations by offering only to skip the month but insist charges for the current month will still apply.
- Request to escalate to a manager if the agent is unhelpful; managers may claim they cannot stop the charge once the cutoff date has passed due to system limitations.
- Expect objection handling tactics such as the agent or manager highlighting membership benefits and trying to retain you.
- During the call, firmly state that you want to cancel your membership permanently and ask for confirmation via email.
- Prepare for potential communication issues during manager escalation, such as dropped calls or long hold times.
- Note that charges for the current month may not be refundable due to the automatic billing system.
- After cancellation, monitor your credit card statements and consider putting a stop on your card as a precaution against future charges.
- Do not rely on "Skip the Month" button after the 5th; act early in the month to avoid getting charged automatically.
- Keep all cancellation confirmations and emails for your records in case of disputes.
- Timing is crucial; cancel at least a week before billing date (typically around the 5th to 10th) to ensure cancellation processing.
- Use firm but polite language emphasizing that you are aware of the automatic billing and your desire to discontinue membership permanently.
JustFab Customer Service Info
If you need assistance, here's how you can get in touch with JustFab's support team.
Cancel JustFab Script
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Dear JustFab Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to maintain my membership at this time.
I appreciate the services you've provided, but I believe this is the best decision for me right now. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
JustFab's VIP membership can be canceled anytime online or by calling their customer service at (866) 337-0906, available 24/7. To avoid the monthly $49.95 membership fee, members must "Skip the Month" between the 1st and 5th of each month; otherwise, they will be charged and receive a promotional VIP Credit. Unused VIP Credits expire after 12 months.
To cancel your JustFab subscription, you do not necessarily need your password because you can cancel by calling their Fashion Consultants at 866-337-0906 or via their 24/7 live chat support. However, if you prefer to cancel online and need to log in but have forgotten your password, you can reset it at this URL: https://support.justfab.com/hc/en-gb/signin by clicking the “Forgot Password” link and following the instructions to receive a password reset email. This provides flexibility depending on how you want to initiate cancellation.
- Customers misled into signing up for a rolling monthly contract without clear understanding.
- Unawareness of subscription until charged, leading to surprise billing.
- Difficulty cancelling accounts and poor customer service experience.
- Auto-selection of VIP membership at checkout, making it easy to unintentionally subscribe.
- Pressure to purchase quickly due to countdown timers on promotional prices.
- Subscription terms not clearly noticed or understood due to small print and unclear presentation.
- Feeling “scammed” or “duped” because of unclear subscription model and charges.
- Reluctant refunds often only given after dispute.
- Heavy marketing emails that emphasize deals but hide subscription info in small print.
- Confusion about one-off purchases versus ongoing subscription charges.
- Complaints filed with consumer protection agencies due to subscription practices.
- Feeling trapped or unaware about the subscription terms and conditions.
- Short notice or insufficient clarity on membership fees during the sign-up process.
JustFab makes it somewhat inconvenient to cancel by requiring you to contact their customer service via phone, live chat, or account page, but there are no contracts, lock-ins, or early cancellation fees. You must remember to cancel before the monthly fee is charged on the 6th, or else you'll be billed and lose that month's subscription fee. Additionally, if you cancel, you lose access to VIP discounts and any unused VIP Credits expire after 12 months, so cancelling does require some planning to minimize loss.
Before cancelling your JustFab subscription or VIP Membership, it's important to know you will lose access to exclusive member benefits such as VIP pricing discounts (up to 25% off retail), free shipping on orders over $70, free returns and exchanges within 60 days, access to VIP-only events, and promotional credits redeemable against purchases. If you cancel, any remaining VIP Credits in your account will remain available for use on future purchases at the standard price, but you will no longer receive monthly customized selections, special member promotions, or the latest VIP perks. Also, remember to skip the month before the 6th if you don't want to be charged that month's membership fee, as cancelling takes effect after your current billing cycle. There is no cancellation fee, but membership cancellation must be done by the registered account holder. These details will help you plan your cancellation to avoid unexpected charges or loss of valued benefits.
- Full Name (First Name and Last Name)
- Email Address associated with JustFab account
- Street Address and House Number
- ZIP Code and City
- Statement of Intent to cancel membership or subscription
- Account verification details (as requested by customer service, e.g., for identity confirmation)
- Phone Number (if calling customer service)
- Request for confirmation of cancellation (optional, but recommended)
- Request for deletion of personal data (optional)
We've actually written a step by step guide on how to get a refund from JustFab. Check it out!
The Easiest Way to Cancel JustFab
If you’re frustrated trying to cancel your subscription, membership, or bill from JustFab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to JustFab?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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