Citizens Bank offers an easy way to manage your home loan payments online or through their mobile app. You can view your billing statements, set up automatic monthly or biweekly payments, or make one-time payments. They also provide help if you're having trouble making payments and have tools like calculators to help you pay off your loan faster. If you're being billed by them, it's likely for mortgage payments or related services like escrow for taxes and insurance.
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It is relatively easy to cancel or edit a home loan payment subscription before it is processed by using the Bill Payment Service within 3 or more business days prior to the pay date. The process involves reviewing payments in the Payment Center and potentially calling customer service; cancelling post-processing is not possible, which is standard for such services.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Home Loan Payment subscription.
How to Cancel Home Loan Payment: Step by Step
If you purchased through Home Loan Payment:
- Notify the bank: You must notify Citizens Bank at least five (5) business days before the scheduled withdrawal to cancel your auto draft request.
- Choose your cancellation method: You can cancel by:
- Website/App: Visit citizensbankonline.com or use the Citizens Bank mobile app to navigate to your account settings.
- Written Request: Send a written request via fax to 888.999.2409 or mail it to:
- Citizens
- Attn: ACH Department
- VAM410
- P.O. Box 2800
- Glen Allen, VA 23058-2800
- Phone: Call customer service at 800.234.6002 to request cancellation.
- Processing Time: Allow a minimum of 5 business days for your cancellation request to be processed once received.
If you need assistance, here's how you can get in touch with Home Loan Payment's support team.
Email
The email is not available.
Tips and Tricks for Getting a Home Loan Payment Refund
- Call customer service early: Contact the mortgage servicer's main customer service before the payment is due to request stopping auto payments or scheduled payments.
- Request a "Stop Payment": For ACH or autopay, ask specifically for a "Stop Payment" to cancel a scheduled payment; be aware there may be fees, but some users report waivers.
- Avoid last-minute cancellations: Payments often cannot be stopped within 4 business days before or about a week after the scheduled payment date.
- Be persistent and escalate: If frontline reps are unhelpful, ask to speak to supervisors or managers and clearly state your cancellation request.
- Use precise language: Clearly say you want to cancel autopay or stop the recurring payment; vague requests may cause confusion.
- Check online portals but verify by phone: While some mortgage autopay settings cannot be changed online close to due dates, use online tools to confirm cancellations and then call to ensure it’s processed.
- Monitor bank accounts: Watch your bank account for unexpected withdrawals and dispute unauthorized payments promptly.
- Consider timing with mortgage servicer changes: If your mortgage is sold or transferred, cancel autopay before the new servicer starts to avoid double payments or missed payments.
- Don’t rely solely on autopay cancellation: Because cancellations may not always go through, be prepared to manually verify or intervene if needed.
- Write goodwill letters if needed: In case of errors leading to late payments after cancellation issues, some users suggest writing goodwill letters to request removal of late fees or reports.
Why Do People Request Refunds from Home Loan Payment
- To lower the monthly payment
- To lower the interest rate
- To switch from an adjustable rate to a fixed rate, or vice versa
- To refinance for a higher amount in order to pay off other debts or get cash
- To change the remaining term of the loan
Home Loan Payment Refund Script
Script
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Dear Home Loan Payment, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Home Loan Payment Refund Policy
Citizens Bank allows you to request the cancellation of your escrow account if eligible, with the cancellation fee varying by state. Typically, the fee is 0.25% of your unpaid principal balance up to $2,500, or 0.125% up to $1,250 if cancelling escrow for homeowner’s insurance only. To avoid this fee, ensure your full loan payments including escrow are made on time so the bank can continue managing your property tax and insurance bills.
The Easiest Way to Get a Home Loan Payment Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Home Loan Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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