SoFi is a company that offers a variety of financial services including loans (like student and personal loans), investing (such as stock trading and retirement accounts), insurance, credit cards, and online banking with checking and savings accounts. They also have a subscription called SoFi Plus, which gives members extra benefits like financial planning help, travel rewards, and special discounts. You might see charges from SoFi if you have one of their premium memberships or use their credit cards. Their basic banking services don’t have monthly fees, so any billing usually comes from special memberships or services.
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The cancellation process for SoFi Plus requires either removing direct deposit via employer HR or manually canceling in the app or website settings, which is straightforward but involves multiple steps. Users keep benefits until the billing cycle ends, making it a clear process with moderate ease of navigation through account settings without requiring complicated steps or customer service interaction.
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How to Cancel SoFi: Step by Step
If you purchased through iTunes:
- Open the Settings app.
- Tap your name at the top of the page.
- Tap Subscriptions.
- Tap the subscription that you want to cancel.
- Tap Cancel Subscription.
If you purchased through the App Store:
- Open the App Store.
- Tap your profile image.
- Scroll down to Subscriptions and tap.
- Tap the subscription you want to cancel.
- Confirm by tapping Cancel Subscription.
If you purchased through SoFi direct debit:
- Log in to your SoFi account on the website or app.
- Navigate to the Billing section.
- Select the subscription or automatic payment you wish to cancel.
- Select the option to Turn Off Automatic Payments.
- Document the confirmation of the cancellation.
Tips & Tricks for Canceling SoFi
- Call SoFi's customer service directly at 855-456-7634 and request cancellation, being firm but polite.
- Have your account information handy to speed up the verification process.
- Request to speak to a supervisor if the initial representative is not accommodating or delays the cancellation.
- Use clear and specific language like "I want to cancel my subscription/membership effective immediately" to avoid ambiguity.
- Cancel near the end of the billing cycle to avoid being charged for the next cycle or to maximize your membership value.
- Disable any automatic payments or direct deposits linked to SoFi to ensure no further charges go through.
- Document your cancellation request via email or chat to have proof if there is any dispute.
- Be persistent and follow up if cancellation is not processed promptly or you continue to be charged.
- Check your bank or credit card statements to confirm no further payments are withdrawn after cancellation.
- Use user forums and Reddit to inform yourself about others' recent successful tactics and experiences with SoFi cancellations.
SoFi Customer Service Info
If you need assistance, here's how you can get in touch with SoFi's support team.
Cancel SoFi Script
Script
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Dear SoFi Support,
I hope this message finds you well. I would like to request the cancellation of my subscription as I am currently reassessing my financial commitments. Please confirm the cancellation of my account and let me know if there are any final steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
SoFi Plus membership cancellation depends on the payment method. If using direct deposit, cancellations are processed by stopping direct deposit via the employer's HR portal, and membership access ends once the deposit expires (up to 75 days). For paid subscriptions, you can cancel through your SoFi account settings, and you will retain benefits until the billing cycle ends.
To cancel your SoFi subscription, you do need to log in to your SoFi account with your username and password either through the app or website. This is necessary to access the membership or subscription settings and process the cancellation. SoFi does offer phone support at 855-456-7634 if you encounter issues, but typically, the account login is required for subscription changes. If you need to reset your password, you can do so here: https://www.sofi.com/reset-password/.
- Incorrect or delayed tax refund processing related to tax services offered by SoFi.
- Overpayment or continued charges after loan refinancing, causing unwanted billing.
- Lost or inaccessible funds in SoFi accounts or investment platforms.
- Administrative errors such as mistaken lienholder listings affecting account holders' finances.
- Customer dissatisfaction with fee transparency or unexpected fees leading to refund requests and cancellations.
- General dissatisfaction with product or service value or features, prompting subscription cancellations.
- Problems with cancellation process or customer service leading to frustrations and requests for refunds or cancellations.
SoFi typically allows you to cancel their SoFi Plus subscription at any time without early cancellation fees or lock-in contracts. However, if you're using direct deposit for SoFi Plus, you need to remove or stop the direct deposit through your employer's HR portal, and cancellation may take up to 75 days to fully process. You keep access to your benefits until the end of your billing cycle after cancellation. There are no hidden gimmicks or early termination fees, but be aware of the delay if using direct deposit cancellation.
Before canceling a SoFi Plus membership, be aware that you will lose access to all Plus benefits once your Eligible Direct Deposit is removed or your subscription fee payment stops. These benefits include the best APY (around 3.80%) on savings balances, discounts on home loan closings, student loan refinance discounts, a 0.25% interest rate reduction on new personal loans, and a 10% boost on cashback rewards for SoFi credit card purchases. You will also lose eligibility for a 50% discount on HelloPrivacy Data Broker Monitoring and Removal, as well as preferred IPO access. If you cancel mid-billing cycle, benefits continue until the cycle ends, but discontinuing Eligible Direct Deposit can take up to 75 days to fully end benefits. Make sure to end direct deposit via your employer's HR portal to properly cancel.
- Login credentials for your SoFi account (username and password) to access account management or chat with support.
- Account type and details (e.g., Checking, Savings, Invest, Money, Credit Card, SoFi Plus, specific bill pay) you wish to close or cancel.
- Resolve outstanding issues: No pending transactions, unresolved transfers, or active debit card disputes associated with the account.
- Transfer remaining funds to a linked external bank account, or provide your address to receive a check for any remaining balance.
- Update or cancel direct deposits and recurring payments with your payroll provider and merchants linked to your SoFi accounts.
- Download important documents such as statements for your records before closing your account.
- Complete required steps in-app/website: Use the “More”/settings or membership icons to select “Close account” or manage subscriptions as prompted.
- Accept disclaimers and confirm closure when completing the process online.
- Answer any exit questionnaires or required surveys (as prompted for some account or membership closures).
- Contact customer service by phone or chat if online closure is not possible, or if closing a credit card account (phone number: 844-945-7634 for credit card; 855-456-7634 for Invest support).
We've actually written a step by step guide on how to get a refund from SoFi. Check it out!
The Easiest Way to Cancel SoFi
If you’re frustrated trying to cancel your subscription, membership, or bill from SoFi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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