True Finance is a company that offers a subscription service for $4.99 a month, giving users access to premium features like cash advances, higher earnings payouts, credit monitoring, and identity protection. They don't charge interest or hidden fees, making their service straightforward. If you use their cash advance feature, you can get the money instantly by paying a small extra fee between $1.99 and $5.99, or wait 1-3 business days for free standard processing. So, if you're seeing charges from True Finance, it's likely from this monthly subscription or optional instant cash advance fees.
Difficulty
12345678910
Easy Medium Very Hard
Cancellation can be easily done through the Mobile App settings, but users need to specifically disconnect all linked accounts to stop fees. The process requires navigating app settings and notifying support if cancelling payment authorizations, which is straightforward but not immediately obvious, hence a moderate difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a True finance subscription.
How to Cancel True finance: Step by Step
If you purchased through True Finance:
- Log in to your True Finance account on the website.
- Navigate to the account settings or subscription management section.
- Select the option for managing your subscription.
- Look for the cancellation option and click on it.
- Follow the prompts to confirm your cancellation. You might need to provide a reason for cancellation.
- Contact True Finance support if you do not find a cancellation option within your account:
- Visit the help or contact section of the website.
- Use the provided contact methods to reach the support team (such as email or live chat).
- Keep a record of the cancellation confirmation for future reference.
If you need assistance, here's how you can get in touch with True finance's support team.
Tips and Tricks for Getting a True finance Refund
- Call the toll-free True Credit customer service number (800) 493-2392 during their extended hours (Monday-Thursday 8 a.m. to Midnight, Friday-Sunday 8 a.m. to 8 p.m. ET) for the quickest cancellation experience.
- Be direct and concise when requesting cancellation; users report no pushback or questioning during the call.
- Attempt cancellation early in the subscription period to avoid further charges and complications.
- Changing or invalidating your credit card info linked to True Finance has been discussed by users as a last resort to prevent payments, but this is not officially recommended.
- Repeatedly calling during business hours may help if your first attempt to cancel does not succeed.
- Use the mobile app settings to try cancelling if available, but calling remains more effective according to users.
- Keep records of your cancellation call, including date, time, and the representative's name, for potential escalation if charges continue.
- If initial cancellation attempts fail, escalate by requesting to speak with a supervisor or higher-level department on the call.
- Timing cancellation requests on weekdays, ideally earlier in the week and during earlier business hours, may improve response efficiency.
- Stay calm and firm while cancelling; aggressive language is not reported to help.
Why Do People Request Refunds from True finance
- Financial difficulties leading to inability to afford subscription payments.
- Non-refundable fees once the cash advance feature has been used, causing dissatisfaction.
- Unmet expectations about subscription benefits despite access to higher payouts and credit monitoring.
- Obligation to repay outstanding cash advances even after canceling subscription, causing frustration.
- Preference to avoid recurring charges especially when no immediate benefit is perceived.
True finance Refund Script
Script
Copy
Dear True finance, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
True finance Refund Policy
True Finance's membership subscription cancellation policy requires customers to cancel their subscription through the Mobile App settings to stop the monthly Bank Connection Fee; uninstalling the app alone does not cancel the subscription or stop the fee. Subscription fees are non-refundable once a customer has used the cash advance feature, but if declined for a cash advance, a refund can be requested. Canceling the subscription does not remove the obligation to repay any outstanding cash advances.
The Easiest Way to Get a True finance Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from True finance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
TRUE FINANCE TRUE FINANCE PAYMENT TRUE FIN TRUE TRUEFINANCE PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
