Movati Athletic is a fitness and wellness club where you can join through memberships that give you access to group fitness classes, premium equipment, and various wellness services like yoga, cycling, personal training, and more. They have a user-friendly online system where you can manage your account, make payments, and view your membership details. Billing is usually done through debit or credit cards, and they also offer a service called MOVATI Express Pay. If you're getting billed by Movati, it's likely for your ongoing membership or any personal training services you're signed up for.
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Cancelling a MOVATI Athletic membership requires written notice either in person or by registered mail with proof of cancellation date, and must be done at least 30 days in advance according to policy. The need for physical presence or registered mail and the strict 10-day initial cancellation window increases the difficulty for consumers.
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How to Cancel movatiathletic: Step by Step
If you purchased through Movati Athletic directly:
- Visit your local Movati Athletic club to cancel your membership.
- Speak with a staff member at the front desk.
- Fill out any required cancellation forms provided by the staff.
- Ensure you receive confirmation of your cancellation before leaving the club.
If you purchased via email or phone:
- Contact Movati Athletic at their phone number provided on the website.
- Request to cancel your membership.
- Follow any instructions given by the customer service representative.
- Ask for confirmation of your cancellation via email.
Tips & Tricks for Canceling movatiathletic
- Give a 30-day written notice as the contract states, but expect pushback due to fine print about "initial term" restrictions.
- Send cancellation by registered mail or personal delivery to ensure proof of notice; online or phone cancellations often not accepted.
- Escalate to corporate office if front desk is uncooperative or claims cancellation is impossible.
- Consider transferring membership by selling it on marketplaces like Kijiji or Facebook Marketplace and cover the $89 transfer fee to avoid remaining on contract.
- Use language that highlights your unique circumstances (e.g., moving out of the country, health issues) and firmly mention your legal rights under Ontario's Consumer Protection Act.
- Attempt to create a loophole such as mentioning a competing gym or getting banned, as some users claim this forced membership termination.
- Make an appointment to meet specific staff (named Maria by some users) for cancellation processing.
- Cancel early within 10 days if possible after receiving the written contract, as Ontario law gives a grace period, though Movati may not acknowledge it for transfers.
- Be prepared to pay a month’s fee after notice as cancellation usually requires a 30-day notice period.
- Document all communications in case of escalation or disputes.
movatiathletic Customer Service Info
If you need assistance, here's how you can get in touch with movatiathletic's support team.
Cancel movatiathletic Script
Script
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Dear Movati Athletic Team,
I hope this message finds you well. I am writing to request the cancellation of my membership due to personal circumstances that make it challenging for me to continue my subscription at this time.
I appreciate the services provided and want to thank you for the experience. Please let me know the steps I need to follow to finalize this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Movati Athletic's membership cancellation policy requires that membership cancellations must be done in-club. Members must adhere to the applicable terms and conditions, and if the membership is canceled while still in-term, the terms continue to apply until the end of the term. Additionally, there is a 10-day money-back guarantee available for certain locations like Albany, where members can cancel and get a refund within 10 days after the club opens.
Yes, you need your password to cancel your subscription on movatiathletic.com. You must log in to your online member account using your username and password to manage and cancel your subscription. If you don't have a password or have forgotten it, you can reset it by visiting their login page's 'Forgot Password' option here: https://movatiathletic.clubconnect.com/
- Inability to cancel early: Customers are unable to cancel their memberships early despite legitimate reasons like moving far away or health issues.
- Rigid 12-month contract terms: Memberships have fixed 12-month terms that cannot be terminated early except within a brief rescind period.
- Misleading information at signup: Customers feel they were not clearly informed about the no-cancellation policy before signing up.
- No free membership transfers: Transfers require approval and a new agreement, limiting flexibility for members.
- Freezing memberships doesn't extend contracts: Freezing stops payments temporarily but the contract term continues running.
- Financial burden after job loss or moving: Members face financial strain paying for memberships they cannot use.
- Limited options for contract breaks due to health or disability: MOVATI does not allow early termination for health-related issues.
- Perceived unfairness in contract enforcement: Customers report MOVATI breaks contracts when convenient but does not allow members similar flexibility.
- Frustration with customer service and cancellation process: Difficulty in processing cancellations and lack of clear communication causes dissatisfaction.
MOVATI Athletic membership cancellation is subject to the terms of your membership contract, and you cannot cancel your membership mid-term. You are only able to cancel at the end of your contract by speaking to an associate in the club, which can be inconvenient as it must be done in person. Keep in mind there may be lock-in periods, and attempting early cancellation typically means you remain responsible for fees until the term ends, so you should carefully review your contract for any early cancellation fees or policies.
Before cancelling your Movati Athletic subscription, membership, or bill, it is important to know that you must provide a minimum of 30 days' written notice to the club. This notice must be given either in person to a Movati employee or sent by registered mail to their club address. After submitting the termination notice, you will still have access to the Recharge service for 30 days and must continue to pay installments during this period. Keep in mind that specific general membership access details after cancellation are not clearly stated, so it is wise to clarify any concerns in advance with the club.
- Full Name (First and Last name as registered on the account)
- Email Address associated with your Movati Athletic account
- Phone Number linked to your membership profile
- Membership/Account Number (if available or as shown on your contract or billing statement)
- Government-issued Photo ID for in-person verification (if required at the club)
- Copy of Membership Agreement or contract for reference
- Reason for cancellation (may be requested, though likely optional)
- Signature if a formal cancellation form is required in-club
We've actually written a step by step guide on how to get a refund from movatiathletic. Check it out!
The Easiest Way to Cancel movatiathletic
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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