Ollie is a subscription service that delivers fresh, healthy dog food tailored to your dog's needs based on a quiz about their age, weight, breed, activity, and allergies. You start with a starter box that includes two weeks of food and some feeding tools, and if your dog doesn't like it, the starter box is fully refundable. After that, your subscription will automatically renew, and you'll be charged regularly based on your chosen delivery schedule. You can also customize your meal plans and delivery times anytime, and if you have multiple dogs, you can add them to one account for convenience.
The cancellation process for Ollie subscriptions is relatively straightforward; users can cancel by navigating their account settings and selecting 'Cancel Subscription' next to the relevant subscription. Additionally, cancellation can be facilitated via email, making the process easy and quick for most users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ollie subscription.
How to Cancel Ollie: Step by Step
If you purchased through Ollie:
Log in to your account at myollie.com.
Navigate to the My Info tab at the top of the page.
Scroll down to click on Subscriptions to view all active subscriptions associated with your account.
If you want to cancel, note that you can also reach out via email:
Email caninecare@myollie.com for assistance.
Make sure to cancel your subscription six (6) days prior to the expected delivery date to avoid being charged for the next delivery.
Understand that any subscription fees paid prior to cancellation will not be refunded.
Processing your cancellation request may take a reasonable amount of time.
How to Contact Ollie
If you need assistance, here's how you can get in touch with Ollie's support team.
Change payment information to an account with zero funds to cause the subscription to cancel automatically after a month or two of failed charges without harassment.
Delay cancellation until just before the next billing cycle to avoid being charged for the next period.
Use firm but polite language in communication, stating clearly the intent to cancel and not renew.
Be persistent with customer service, contacting them multiple times if needed.
Avoid emotional reasons unless comfortable; some users mention fabricating a sensitive reason like a pet passing to expedite cancellation, but this is optional.
Escalate the issue by asking to speak to a manager or supervisor if initial attempts to cancel are ignored or denied.
Document all communications including dates, times, and names of representatives spoken to, in case further escalation is needed.
Check for subscription management options in your account settings to cancel directly online if available.
Use forums or social media to publicly raise the issue as a last resort, sometimes companies respond faster when visible to others.
Why Do People Request Refunds from Ollie
Cost: Ollie’s fresh, high-quality dog food is premium priced, which can be outside some budgets especially for larger dog breeds.
Need for freezer space: Limited freezer capacity makes storing the food challenging.
Thawing requirement: The food must be thawed before feeding, which can be inconvenient or easy to forget for busy pet parents.
Dietary changes or health issues: Dogs may require switching diets due to allergies or specific health needs despite positive improvements on Ollie's recipes.
Preference for other dog food options: Customers may want to explore alternatives that better fit their budgets, dietary needs, or preferences.
Adjusting delivery frequency or meal plans: Some consider these alternatives instead of full cancellation.
Subscription pausing option: Customers might pause instead of completely canceling to manage supply.
Ollie Refund Script
Script
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Dear Ollie, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ollie Refund Policy
Ollie allows you to cancel your subscription at any time by emailing caninecare@myollie.com. Subscription fees paid before cancellation are non-refundable, and no pro-rated refunds are given for unused days. You must cancel at least six days before your next scheduled delivery to avoid being charged for the following period, and your subscription benefits continue until the end of the paid term. Ollie also automatically renews your subscription on the expiration date unless you cancel or disable auto-renewal.
The Easiest Way to Get a Ollie Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ollie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ollie requires you to cancel your subscription at least six (6) days before your next scheduled delivery to avoid being charged for that next delivery. Even after you cancel, you will continue to receive and be billed for your subscription benefits until the end of the current paid term. There are no explicit early-cancellation fees, but the six-day advance notice and the auto-renewal terms can act as subtle constraints.
Cost: Ollie’s fresh, high-quality dog food is premium priced, which can be outside some budgets especially for larger dog breeds.
Need for freezer space: Limited freezer capacity makes storing the food challenging.
Thawing requirement: The food must be thawed before feeding, which can be inconvenient or easy to forget for busy pet parents.
Dietary changes or health issues: Dogs may require switching diets due to allergies or specific health needs despite positive improvements on Ollie's recipes.
Preference for other dog food options: Customers may want to explore alternatives that better fit their budgets, dietary needs, or preferences.
Adjusting delivery frequency or meal plans: Some consider these alternatives instead of full cancellation.
Subscription pausing option: Customers might pause instead of completely canceling to manage supply.
Account login credentials (email address and password) to access your Ollie account
Full name associated with the subscription
Current and accurate mailing address on file
Dog profile or subscription details (select which pet/subscription to cancel if multiple active)
Contact method for cancellation (email to caninecare@myollie.com, phone at 844-88-OLLIE, or via live chat/text)
Reason for cancellation (may be requested, but not always required)
Before cancelling your Ollie subscription, keep in mind that you will continue to have access to your subscription benefits until the end of the current paid term. Once that period ends, your benefits will expire and you will lose access to any content or features tied to the subscription. You must cancel at least six days before your next scheduled delivery to avoid being charged for it. Additionally, there are no refunds or pro-rated fees for any unused portion of the subscription, and the subscription will automatically renew unless you cancel or turn off auto-renewal in time. Be aware that if a price change occurs, your subscription will renew at the new price unless you cancel after receiving notification.
Ollie allows you to cancel your subscription at any time by emailing caninecare@myollie.com. Subscription fees paid before cancellation are non-refundable, and no pro-rated refunds are given for unused days. You must cancel at least six days before your next scheduled delivery to avoid being charged for the following period, and your subscription benefits continue until the end of the paid term. Ollie also automatically renews your subscription on the expiration date unless you cancel or disable auto-renewal.
To cancel your subscription with Ollie (myollie.com), you need to have your account password as it is required to manage your subscription securely. Cancellation can be requested by emailing caninecare@myollie.com or by calling 844-88-Ollie (844-886-5543) during their business hours. If you have forgotten your password, you can reset it by logging in at https://www.myollie.com/auth/login and using the password reset option there. Make sure to request cancellation at least six days before your next delivery to avoid charges for the next period.
We've actually written a step by step guide on how to get a refund from Ollie. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ollie subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ollie account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ollie online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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