Pettable helps people get Emotional Support Animal (ESA) letters and offers related services like ESA consultations and free annual renewals so you don't have to worry about reapplying each year. They also have a subscription called the ESA Letter Value Bundle for $14.99/month, which includes free annual renewals, 24/7 access to a vet helpline for advice, and extra perks like a $15 Amazon gift card when you join. So, if you see a charge from Pettable, it's likely from this ongoing subscription that gives you support and savings beyond the first letter. They make it easy to renew, get help anytime, and you can cancel anytime if you don't want the subscription anymore.
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Canceling a subscription with Pettable is relatively easy because it only requires sending an email to their support team (support@pettable.com). There are no complicated steps or wait times mentioned, making it a straightforward process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Pettable subscription.
How to Cancel Pettable: Step by Step
If you purchased through website:
- Email support@pettable.com to request cancellation of your subscription.
- In your email, include your account details and a request for cancellation.
- Wait for a confirmation email that your subscription has been canceled.
- Do not expect any future charges once you receive confirmation.
If you purchased through mobile text messaging:
- Text the command STOP to +1 (844) 991-3088.
- Wait for a one-time confirmation text message indicating your cancellation.
If you need assistance, here's how you can get in touch with Pettable's support team.
Tips and Tricks for Getting a Pettable Refund
- Call customer service early and be persistent, even leaving multiple voicemails if necessary.
- Use email communication to keep a documented trail of your cancellation requests.
- Argue no service was rendered if you cancel immediately to avoid charges—some users reported this helped with disputes.
- Be aware of strict refund policies and request exceptions by emphasizing the timing of your cancellation.
- Prepare to escalate by disputing charges through your bank if customer service is uncooperative.
- Cancel before any subscription renewal date to avoid recurring charges.
- Request clear and detailed receipts for any charges to evaluate what you are being billed for.
- Expect some fees like consultation or administrative fees that might not be refundable.
- Push back on vague or misleading advertising claims when dealing with customer support to strengthen your case.
- Check if cancellation can be done via account dashboard online, but verify with customer support that it took effect.
- Use firm and clear language in communication, stating you want to cancel and stop all charges immediately.
- Consider timing your cancellation calls or messages during business hours for quicker responses.
Why Do People Request Refunds from Pettable
- Subscription signed up without consent or unclear opt-in during checkout.
- Difficulty contacting support to cancel or resolve issues.
- Unexpected recurring charges for services not needed or used, such as mental health consultations.
- Pricing discrepancies where the initial price increases due to added monthly membership fees or additional verification fees not disclosed upfront.
- Refund policy issues including non-refund of full amount and administrative fees on cancellations.
- Verification letter issues where the letter provided did not meet third-party requirements.
- Feeling judged or dismissed by therapists or service providers during consultations.
- Cancellation process difficulties making it hard to stop subscription payments.
Pettable Refund Script
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Dear Pettable, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Pettable Refund Policy
Pettable allows you to cancel your subscription anytime by contacting support@pettable.com, after which no further payments will be processed. Their refund policy states that orders are generally non-refundable unless you do not qualify for an ESA letter after consultation or if your landlord rejects your ESA letter after filing a complaint with HUD, in which cases a full refund is provided.
The Easiest Way to Get a Pettable Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pettable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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