Pettable helps people get Emotional Support Animal (ESA) letters and offers related services like ESA consultations and free annual renewals so you don't have to worry about reapplying each year. They also have a subscription called the ESA Letter Value Bundle for $14.99/month, which includes free annual renewals, 24/7 access to a vet helpline for advice, and extra perks like a $15 Amazon gift card when you join. So, if you see a charge from Pettable, it's likely from this ongoing subscription that gives you support and savings beyond the first letter. They make it easy to renew, get help anytime, and you can cancel anytime if you don't want the subscription anymore.
Canceling a subscription with Pettable is relatively easy because it only requires sending an email to their support team (support@pettable.com). There are no complicated steps or wait times mentioned, making it a straightforward process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Pettable subscription.
How to Cancel Pettable: Step by Step
If you purchased through website:
Email support@pettable.com to request cancellation of your subscription.
In your email, include your account details and a request for cancellation.
Wait for a confirmation email that your subscription has been canceled.
Do not expect any future charges once you receive confirmation.
If you purchased through mobile text messaging:
Text the command STOP to +1 (844) 991-3088.
Wait for a one-time confirmation text message indicating your cancellation.
How to Contact Pettable
If you need assistance, here's how you can get in touch with Pettable's support team.
Call customer service early and be persistent, even leaving multiple voicemails if necessary.
Use email communication to keep a documented trail of your cancellation requests.
Argue no service was rendered if you cancel immediately to avoid charges—some users reported this helped with disputes.
Be aware of strict refund policies and request exceptions by emphasizing the timing of your cancellation.
Prepare to escalate by disputing charges through your bank if customer service is uncooperative.
Cancel before any subscription renewal date to avoid recurring charges.
Request clear and detailed receipts for any charges to evaluate what you are being billed for.
Expect some fees like consultation or administrative fees that might not be refundable.
Push back on vague or misleading advertising claims when dealing with customer support to strengthen your case.
Check if cancellation can be done via account dashboard online, but verify with customer support that it took effect.
Use firm and clear language in communication, stating you want to cancel and stop all charges immediately.
Consider timing your cancellation calls or messages during business hours for quicker responses.
Why Do People Request Refunds from Pettable
Subscription signed up without consent or unclear opt-in during checkout.
Difficulty contacting support to cancel or resolve issues.
Unexpected recurring charges for services not needed or used, such as mental health consultations.
Pricing discrepancies where the initial price increases due to added monthly membership fees or additional verification fees not disclosed upfront.
Refund policy issues including non-refund of full amount and administrative fees on cancellations.
Verification letter issues where the letter provided did not meet third-party requirements.
Feeling judged or dismissed by therapists or service providers during consultations.
Cancellation process difficulties making it hard to stop subscription payments.
Pettable Refund Script
Script
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Dear Pettable, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Pettable Refund Policy
Pettable allows you to cancel your subscription anytime by contacting support@pettable.com, after which no further payments will be processed. Their refund policy states that orders are generally non-refundable unless you do not qualify for an ESA letter after consultation or if your landlord rejects your ESA letter after filing a complaint with HUD, in which cases a full refund is provided.
The Easiest Way to Get a Pettable Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pettable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Pettable allows you to cancel your subscription at any time by simply contacting their support team at support@pettable.com, and no further payments will be processed after cancellation. There appear to be no contracts, lock-ins, early cancellation fees, or gimmicks to trap you into staying beyond your chosen subscription period, making cancellation straightforward and user-friendly.
Subscription signed up without consent or unclear opt-in during checkout.
Difficulty contacting support to cancel or resolve issues.
Unexpected recurring charges for services not needed or used, such as mental health consultations.
Pricing discrepancies where the initial price increases due to added monthly membership fees or additional verification fees not disclosed upfront.
Refund policy issues including non-refund of full amount and administrative fees on cancellations.
Verification letter issues where the letter provided did not meet third-party requirements.
Feeling judged or dismissed by therapists or service providers during consultations.
Cancellation process difficulties making it hard to stop subscription payments.
Registered email address associated with your Pettable account
Full name as used on your account
Order or subscription number (if available)
Reason for cancellation (optional, but sometimes requested)
Mobile number if canceling mobile text services
Supporting documentation or claim number (for specific refund cases, e.g., ESA letter rejection)
Before cancelling your Pettable subscription, know that cancellation can be done anytime by contacting their support email, ceasing future payments immediately. Upon cancellation, you will lose access to specific benefits like free annual ESA letter renewals, 24/7 access to the vet helpline, and exclusive member bonuses tied to the subscription. There is a $30 administration fee if a refund is requested before signing the LHCP consent form. Ensuring your account is properly cancelled will stop additional charges but also end access to valuable features tied to your membership.
Pettable allows you to cancel your subscription anytime by contacting support@pettable.com, after which no further payments will be processed. Their refund policy states that orders are generally non-refundable unless you do not qualify for an ESA letter after consultation or if your landlord rejects your ESA letter after filing a complaint with HUD, in which cases a full refund is provided.
Based on the information available, to cancel a subscription with Pettable (pettable.com), it appears you need to contact their support either by texting HELP to +1 (844) 991-3088 or emailing support@pettable.com. There is no clear indication that you must use a password to cancel your subscription. If you do need to reset your password for any account-related actions, you would typically look for a password reset option on their login page. However, specific direct password reset URL details are not clearly provided in publicly available resources.
We've actually written a step by step guide on how to get a refund from Pettable. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Pettable subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Pettable account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Pettable online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
PETTABLE PETTABLE.COM PETTABLE.COM * ESA PETTABLE ESA PETTABLE ONLINE PETTABLE MENTAL HEALTH
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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