Pets at Home offers several main services including a subscription called Easy Repeat for pet essentials like food, which gives you a discount and delivers or allows you to collect your pet’s favorites on your schedule. They also have a Flea & Worm Health Plan subscription starting from just £5 a month that helps keep your pet protected from parasites with monthly treatments delivered to your door, and you can skip or cancel anytime. If you see charges from them, it might be for one of these handy subscriptions that make pet care easier and more affordable. You manage everything through your account or their app.
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Cancellation of a subscription or health plan with Pets at Home requires logging into an account or contacting customer service, which is straightforward. The policy is clearly stated and the process can be done online or by letter, making it relatively easy but requiring some action by the user.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Pets at Home subscription.
How to Cancel Pets at Home: Step by Step
If you purchased through Pets at Home directly:
- Log into your account on the Pets at Home website.
- Navigate to the My Subscription Plans section of your account.
- Select the subscription you want to cancel.
- Follow the prompts to cancel your subscription.
- If you encounter issues, contact Customer Service via the support page for assistance.
If you purchased through a Health Plan:
- Log into your account on the Pets at Home website.
- Go to the Health Plan section.
- Select the health plan subscription you wish to cancel.
- Follow the cancellation process as prompted.
- If necessary, you can also contact Customer Services for assistance.
If you purchased through a Food Subscription:
- Log into your account on the Pets at Home website.
- Go to the Easy Repeat Orders section.
- Select the food subscription you want to cancel.
- Follow the prompts to cancel your subscription.
- For any issues, reach out to Customer Service via the support page.
If you need assistance, here's how you can get in touch with Pets at Home's support team.
Email
The email is not available.
Tips and Tricks for Getting a Pets at Home Refund
- Contact customer service via live chat for quicker responses rather than email or phone calls.
- Be persistent and escalate by requesting to speak to a supervisor if the first representative is unhelpful.
- Use clear and firm language stating you want to cancel immediately to avoid ambiguity or delays.
- Keep all correspondence (chat transcripts, emails) as proof in case of disputes.
- Time your cancellation near the end of your billing cycle to avoid being charged for the next period.
- Check your account online for a cancel or manage subscription option, as sometimes the button may be hidden or hard to find.
- Be aware of any contractual obligations or minimum terms and mention these if applicable to avoid penalties.
- Some users have reported booking cancellations or subscription issues require multiple follow-ups to ensure cancellation is fully processed.
- Try sending a cancellation request via a formal letter or template if digital methods fail, and send it by recorded delivery.
- If encountering technical issues like 'internal service error', switching browsers or devices, or clearing cache can sometimes help access cancellation options.
Why Do People Request Refunds from Pets at Home
- Subscription complications such as difficulty in timing and giving proper cancellation notice.
- Unwanted charges due to the 30-day cancellation policy which may cause an extra month of subscription fees.
- Change in pet needs, for example if the pet has passed away.
- Too expensive or more costly than expected.
- Product not in use or no longer needed.
- Received too many products or overstocked.
- Dissatisfaction with delivery or product quality including delayed or damaged items.
- Wanting more flexibility than the subscription model allows.
Pets at Home Refund Script
Script
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Dear Pets at Home, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Pets at Home Refund Policy
Pets at Home allows you to cancel your subscription at any time by logging into your account, selecting 'My petcare plans,' choosing the plan you want to cancel, and clicking 'Manage plan' to proceed with cancellation. The process is straightforward and can be done online without needing to contact customer service. This applies to their Easy Repeat subscription service for pet food and other products.
The Easiest Way to Get a Pets at Home Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pets at Home—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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