Can I Cancel PetScreening at Any Time?

PetScreening does not offer refunds once a household pet profile has been submitted, which means you pay for the service even if you want to cancel immediately. Your subscription automatically renews, and you must actively cancel before a charge to prevent renewal. There appear to be no contracts or early cancellation fees, but the non-refundable nature and automatic renewal can be a painful landmine to watch out for when cancelling.

Why Do People Cancel PetScreening?

Denial of reasonable accommodations for emotional support animals despite valid disability documentation.Difficulty canceling subscriptions and stopping automatic renewals due to non-functional website links and poor cancellation process.Unauthorized or unexpected charges, including auto-renewal fees without advance warning or reminders.Poor customer service with copy-and-paste responses, lack of supervisor access, and overall poor communication.Privacy concerns and reluctance by the company to delete personal or disability-related data without additional verification.Stress and worsened disabilities caused by the above issues leading to financial loss and dissatisfaction.Legit ESA status denied causing need for refunds or cancellations.Charges made on credit cards despite service no longer needed or after moving.Problems with service or website functionality, such as inability to complete pet screening profiles.Automatic subscription renewals for a service typically only required once.Charges despite not having an account, indicating potential fraud.Renewal reminder emails not clearly indicating upcoming charges.

What Information Do I Need to Cancel PetScreening?

Login credentials for your PetScreening account Access to the "My Profiles" tab within your account dashboard Profile(s) you want to deactivate or cancel (identify the correct animal profile if multiple exist) Reason for cancellation or deactivation (select the option that best fits your situation) Confirmation that the animal will no longer live with you Ability to select "Yes, I am sure" to confirm deactivation Account settings access to turn off auto-renewal, if desired Email address or access to contact support@petscreening.com (if you wish to cancel by contacting support) Payment method details on file, especially if updating or confirming auto-renewal cancellation

What Should I Know Before Cancelling PetScreening?

Before cancelling your PetScreening subscription, note that your pet profile will be deactivated and you will lose access to features such as transferring the profile between housing providers and sharing it with pet service providers like daycares, groomers, pet walkers, and pet-friendly hotels. Pet profiles remain active for one year upon activation, and deactivation is typically for situations like no longer living at the property or if the pet has passed away or been rehomed. Renewal and new household profiles have fees, while assistance animal and no pet profiles are free. Cancelling does not automatically relieve any outstanding obligations related to your subscription payments.

What is PetScreening's Cancellation Policy?

PetScreening allows membership or subscription cancellation by either emailing support@petscreening.com or logging into your account to click the "Contact Us" link for account cancellation requests. You may also cancel or suspend auto-renewal of your profile anytime via your account settings on petscreening.com.

Do I Need My PetScreening Password to Cancel?

To cancel your PetScreening subscription, you can send an email request to support@petscreening.com or log into your account and use the "Contact Us" link at the bottom of the page. Typically, logging into your account to cancel will require your password, so if you don't remember it, you will need to reset it. You can reset your PetScreening password by going to app.petscreening.com, clicking "Log in," then "I Forgot My Password," and following the instructions to receive a reset link via email. This way, you can regain access and cancel your subscription if needed.

Can I Get a Refund from PetScreening?

We've actually written a step by step guide on how to get a refund from PetScreening. Check it out!

How to Cancel Your PetScreening Subscription (2026)

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Users can easily cancel or deactivate their PetScreening subscription by logging into their account, navigating to 'My Profiles', and following straightforward steps to deactivate the profile, with clear options and confirmations. The process is simple and transparent without requiring complex interactions or waiting periods.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your PetScreening subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your PetScreening account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel PetScreening online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.