PetPlate offers a monthly subscription service where you receive fresh, healthy meals for your dog delivered right to your door. When you sign up, you pick a subscription plan and enter your dog's details along with your payment info. You'll be billed automatically on a weekly, biweekly, or monthly schedule depending on your plan, and you can pause, cancel, or change your subscription anytime through your online account. This makes it easy to keep your dog fed with fresh food without having to think about ordering each time.
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Cancellation can be done online via account management or by emailing support, which is a straightforward process but requires navigating account settings or drafting an email. The presence of specific timelines to avoid charges and the need to manage orders prior to cancellation add minor complexity, making it fairly easy but not instant.
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minutes to cancel a PetPlate subscription.
How to Cancel PetPlate: Step by Step
If you purchased through petplate.com:
- Log into your account on the PetPlate website at petplate.com/login.
- Navigate to your account settings or subscription settings.
- Select the subscription plan you wish to cancel.
- Choose the option to pause or cancel your subscription.
- Confirm the cancellation when prompted.
- Check your email for a confirmation of your cancellation.
If you cannot access your account or prefer another method, you can also:
- Email PetPlate support at support@petplate.com requesting to cancel your subscription.
Tips & Tricks for Canceling PetPlate
- Start cancellation early by logging into your PetPlate account and navigating to subscription settings before the next billing cycle.
- Use clear, firm language like "I want to cancel my subscription effective immediately" when communicating with customer service.
- Document all interactions with customer support including dates, names, and times to have a record if escalations are needed.
- Follow up repeatedly if shipment or billing continues after cancellation; some users reported needing to contact support multiple times (up to 10 times).
- Check your email regularly for cancellation confirmation emails to ensure your request was processed.
- Escalate to a supervisor or higher-level customer service if you experience continued billing or shipment despite cancellation requests.
- Timing matters: cancel well in advance before the next bill date to avoid being charged again.
- Use the website’s official "Cancel Subscription" or "Manage Plan" button as the primary step to initiate cancellation before contacting support.
- If you face issues, be polite but persistent emphasizing you do not want further deliveries or charges.
- Consider payment method cancellation as a last resort if all else fails, but be aware of potential impact on your credit or relationship with PetPlate.
PetPlate Customer Service Info
If you need assistance, here's how you can get in touch with PetPlate's support team.
Cancel PetPlate Script
Script
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Hello PetPlate Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I am unable to continue due to recent changes in my financial situation.
Thank you for your understanding, and I appreciate your assistance in processing this cancellation promptly.
Best regards,
Frequently Asked Questions
PetPlate allows you to pause or cancel your subscription anytime online via your account or by emailing support. Charges made prior to cancellation are non-refundable, and cancellation may not stop orders already charged depending on production status. If you cancel before your first order arrives, you might receive a refund or still get the order based on the production stage, and you will be notified accordingly.
To cancel your PetPlate subscription, you need to manage your account in the password-protected member account area on their website at petplate.com/login. This means you will need your password to log in and cancel your subscription online. Alternatively, you can email their support team at [email protected] for cancellation. If you've forgotten your password, you can reset it at https://www.petplate.com/login, where you will find the 'Forgot Password' option to help you recover or reset it.
- Dogs did not like the food; mushy texture and not as advertised.
- Product was expensive; feeling like "paying through the nose."
- Frustration with website requiring personal info and AI-generated meal plans, limiting choice.
- Billing issues such as being charged after cancellation.
- Lack of perceived value over time.
- Cancellation due to pet health issues or loss of pet.
- Preference to switch to other pet food products.
PetPlate allows you to cancel or pause your subscription at any time after receiving your first order by managing your account online or emailing them. However, any charges or payments made prior to cancellation will not be refunded, and cancellation may not affect orders already charged depending on their status. If you cancel before your first order, that order may or may not be canceled and refunded based on factors like production stage and applied promotions, and they will notify you accordingly.
Before cancelling your PetPlate subscription, know that you should make any changes before Thursday of the week before your next scheduled shipment. If you cancel after an order is already processing or paid for, that order will still ship to you. Once cancelled, you will lose access to the subscription benefits such as regular deliveries of your pet's meals and any related subscription features. For additional help or changes, you can contact PetPlate Customer Care via email.
- PetPlate account login credentials (email address and password)
- Access to Account or Subscription Settings via your online PetPlate account
- Active subscription details (plan to be cancelled)
- Full name on account
- Email address associated with the account
- Reason for cancellation (may be requested but not always required)
- Customer support contact information if online cancellation fails (phone or email)
- Request for written confirmation of cancellation (typically via email)
We've actually written a step by step guide on how to get a refund from PetPlate. Check it out!
The Easiest Way to Cancel PetPlate
If you’re frustrated trying to cancel your subscription, membership, or bill from PetPlate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to PetPlate?
PETPLATE, PET PLATE, PETPLATE.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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