Can I Cancel Student Loan Auto Pay at Any Time?

When using Student Loan Auto Pay through Mohela, be aware that cancelling your Auto Pay requires submitting the cancellation request at least five business days before your payment due date, and at least three business days in advance of the withdrawal date. Cancelling Auto Pay does not stop any payments that are already due, and changes or cancellations may take a few days to process. There are no explicit contracts or early cancellation fees, but the timing requirements and payment obligations can be a painful aspect to watch out for to avoid unwanted payments or interruptions.

Why Do People Cancel Student Loan Auto Pay?

Distrust in MOHELA's payment processing especially when close to completing payments.Concerns payments won't be processed properly or on time, risking qualification for forgiveness programs.Poor communication about autopay setup confirmation and payment dates.Payments being sent to wrong addresses despite correct information given.Difficulty cancelling autopay and delays in processing cancellation.Autopay remaining active despite cancellation attempts.Previous mistakes like overcharging, wrong amounts charged, or arbitrary withdrawals.Preference for manual payments to maintain control over timing and amounts.Administrative delays and errors in applying forgiveness and refunds causing distrust.Fear of negative consequences such as late fees, wrong payment application, or credit report impacts.Long customer service hold times and chaotic communication increasing frustration.Autopay discount not deemed worth the risk given their situation.Autopay setting higher payment amounts than expected and inability to adjust amounts.Fear of random or extra withdrawals being processed arbitrarily.General description of MOHELA autopay system as unreliable or "dumpster fire."

What Information Do I Need to Cancel Student Loan Auto Pay?

MOHELA account username and password (to log in online) Access to your online account or the MOHELA Contact Phone Number (888-272-5543) Confirmation of your identity (may be needed over the phone) Loan account number (for expedited or phone/mail requests) Bank account details linked to Auto Pay (to identify the payment setup) Submission of cancellation request at least three business days before the next scheduled withdrawal Access to your Profile section online (to cancel from the "Bank" section) Written or verbal confirmation of your cancellation request (if mailing or calling in)

What Should I Know Before Cancelling Student Loan Auto Pay?

Before cancelling your Student Loan Auto Pay through MOHELA, know that you will lose the 0.25% interest rate reduction that is applied as long as you are enrolled in the Auto Debit program. This means your loan payments might end up costing more in interest. Also, without Auto Pay, you will need to manually ensure your payments are made on time to avoid late fees or negatively affecting your credit score. Additionally, if you cancel during a deferment or forbearance period, Auto Pay and the interest rate reduction are automatically paused, so cancelling mainly impacts active payment periods.

What is Student Loan Auto Pay's Cancellation Policy?

MOHELA's Student Loan Auto Pay cancellation policy allows you to cancel Auto Pay up to 3 business days before a scheduled transfer by logging into your account and selecting the cancel option under the Bank section. If you cancel or remove a bank enrolled in Auto Pay, you might need to make a manual payment to keep your account current and will lose benefits associated with Auto Pay until reenrollment. To change the bank for Auto Pay, you must cancel the current Auto Pay setup and reenroll with the new bank.

Do I Need My Student Loan Auto Pay Password to Cancel?

To cancel your Student Loan Auto Pay on mohela.com, you need to log in to your online account, which requires your username and password. The cancellation of Auto Pay is managed through the Auto Pay section under your account navigation. Since you need to be logged in to access this feature, a password is necessary to cancel your subscription. If you need to reset your password, you can do so here: https://mohela.studentaid.gov/DL/secure/account/login.aspx. Note that your cancellation request must be submitted at least three business days before your withdrawal date.

Can I Get a Refund from Student Loan Auto Pay?

We've actually written a step by step guide on how to get a refund from Student Loan Auto Pay. Check it out!

How to Cancel Your Student Loan Auto Pay Subscription (2026)

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The cancellation process is relatively straightforward and can be done online through the user's profile settings by selecting 'Cancel Auto Pay'. The instructions on the official Mohela site are clear, and no additional complex steps or verification processes are required, making the process easy for most users.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Student Loan Auto Pay Refund Policy

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Student Loan Auto Pay subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Student Loan Auto Pay account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Student Loan Auto Pay online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Student Loan Auto Pay May Show Up On Your Statement As:

MOHELA AUTO PAY MOHELA STU LOAN PMT ACH DEBIT 0000 DEPT EDUCATION STUDENT LN MOHELA PAYMENT MOHELA STUDENT LOAN PAYMENT MOHELA AUTOPAY DEBIT MOHELA LOAN PAYMENT

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