Aura Health offers a free version of their app with a limited number of short meditation sessions daily. They have premium subscription plans, including an individual annual plan and a family plan that can be shared within a household, plus monthly subscriptions for coaching and community access. Subscribers get unlimited content, offline use, and downloads. Charges you might see are for these subscriptions, which auto-renew unless you cancel at least 24 hours before the end of the billing period.
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Cancelling an Aura Health subscription requires contacting their customer support through an in-app chat while logged into the account. The process is straightforward but not fully automated via the app or website, which adds some slight difficulty.
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minutes to cancel a Spotify subscription.
How to Cancel Aura Health: Step by Step
If you purchased through Aura Health App:
- Launch the Aura app on your device.
- Go to Me.
- Tap the Menu ( ☰ ).
- Under Account, select Edit Account.
- Choose Cancel or downgrade subscriptions.
- Select Continue unsubscribing.
- Choose What's not working out for you?.
- Tap the Unsubscribe button below.
After cancellation, you may receive a pop-up notification or be directed to manage your subscription via the App Store or Google Play Store, depending on your subscription method.
Tips & Tricks for Canceling Aura Health
- Do not rely on the Android app for cancellation as it does not support cancelling Aura memberships.
- Avoid cancelling through the website since the cancel button often does not work and produces errors.
- Call Aura's customer support directly at 1-833-552-2123 to request cancellation and refunds.
- Explicitly mention the 60-day money-back guarantee during the call if you are within the refund eligibility period.
- Be persistent and firm; multiple calls may be needed to complete cancellation or secure a refund.
- If initially refused, escalate by asking to speak with a supervisor or technical support.
- Use polite but firm language, clearly state your understanding of the refund policy and indicate willingness to escalate.
- Document all interactions by noting dates, times, and names of the representatives you speak with.
- Time your cancellation request to stay within the 60-day refund window if applicable.
- After cancellation, verify your bank or card statement to ensure no further charges; dispute unauthorized ones with your bank if needed.
- Avoid relying solely on online or app cancellation methods as they are frequently reported to fail.
Aura Health Customer Service Info
If you need assistance, here's how you can get in touch with Aura Health's support team.
Cancel Aura Health Script
Script
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Dear Aura Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am no longer able to dedicate the time needed to effectively use the service. I appreciate the benefits it has provided me, but I believe it is best for me to discontinue at this time.
Please confirm the cancellation of my subscription and any outstanding billing details. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Aura Health subscriptions can be canceled anytime through the Aura app by navigating to the account settings and selecting the unsubscribe option. Users who subscribed via the App Store or Google Play Store must manage cancellations through those platforms. Subscriptions automatically renew and must be canceled at least 24 hours before the end of the current period to avoid being charged for the next period.
To cancel your Aura Health subscription, you do need to be signed into your account, which means having your password is necessary. If you don't remember your password, you can reset it by going to the reset password page here: https://www.my.aura.com/forgot-password. Once logged in, you can navigate to your membership settings to cancel. There doesn't appear to be phone or chat support options for cancellation without logging in.
- Issues with cancellation process: Unable to cancel subscription directly through the Android app or website due to errors, forcing users to call customer service.
- Being charged after cancellation: Users report continued subscription charges even after cancelling or deleting the app/account.
- Lack of clear renewal reminders: Customers miss subscription renewal notifications as they are only sent by email.
- Unauthorized or fraudulent charges: Complaints about charges on cards without consent or after account deletion.
- Poor customer service responsiveness: Slow or non-responsive support regarding refunds and cancellations.
- Misleading trial period terms: Users feel misled about trial limitations and unexpected conversion to paid subscriptions.
- Stress and dissatisfaction: Billing issues and unexpected charges cause frustration and mistrust.
- Requests for better reminders and subscription management: Customers suggest better payment reminders, option to pause subscriptions, and easier cancellation methods.
Aura Health allows you to cancel your subscription at any time directly through the Aura app or through your device's app store (Apple App Store or Google Play Store). There are no contracts, lock-ins, or early-cancellation fees; however, you need to cancel at least 24 hours before the end of your current billing period to avoid being charged for the next cycle. The main thing to watch out for is the automatic renewal, which will continue unless you manually cancel in time.
Before cancelling your Aura Health subscription, know that cancellation can be done anytime through the Aura app or via your device's app store subscription management. When you cancel, you will lose access to all premium features including unlimited mindfulness meditations, stories, CBT, hypnosis, and coaching tracks, as well as download access and other app functionalities. Aura's premium subscription auto-renews monthly or yearly, so it's important to cancel at least 24 hours before your renewal date to avoid being charged for the next period. Make sure to consider these features and timing before proceeding with cancellation.
- Email address associated with the Aura account
- Access to the Aura app or website to follow cancellation steps
- Invoice number or receipt (if purchased directly from Aura's website, for faster processing)
- Google Play Order Number / Transaction ID (if requesting a refund for Android/Google Play purchase)
- Apple ID (for iOS App Store subscriptions) or access to App Store account management
- Reason for cancellation (required to complete the process in the app)
We've actually written a step by step guide on how to get a refund from Aura Health. Check it out!
The Easiest Way to Cancel Aura Health
If you’re frustrated trying to cancel your subscription, membership, or bill from Aura Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Aura Health?
Aura, Identity Guard (IDG), BLS (BlueSnap)
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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