Covenant Eyes offers a service called Screen Accountability that helps people stay away from porn by sharing their screen activity with a trusted friend through the Victory™ app. This app sends alerts if it sees any concerning activity and provides special courses to support users on their journey. The service costs $18 a month, which covers installing it on unlimited devices with up to 10 users. If someone signs up and finds it doesn't help within 30 days, they can get their money back, making it a low-risk way to try it out.
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Covenant Eyes requires the Account Admin to contact Member Care by chat, email, or phone during specified service hours for cancellation. The process is straightforward but requires waiting for a live agent and possibly waiting for service hours, which adds some difficulty but it's not overly complex or time-consuming.
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How to Cancel Covenant Eyes: Step by Step
If you purchased through Covenant Eyes directly:
- Contact Covenant Eyes Member Care.
- Use chat, email, or phone (+1 989.720.8000) during service hours.
- Only the Account Admin can cancel the subscription.
- A Member Care agent will assist in verifying your identity and processing the cancellation.
- You will receive a confirmation email shortly after cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name.
- Select Subscriptions.
- Choose the Covenant Eyes subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- On your Android device, open the Google Play Store.
- Sign in to the Google Account that has the subscription.
- Tap on the menu icon (three lines) and select Subscriptions.
- Select the Covenant Eyes subscription you want to cancel.
- Tap Cancel subscription and follow the instructions.
Tips & Tricks for Canceling Covenant Eyes
- Call Member Care directly: Users emphasize calling the Member Care phone line rather than relying solely on online methods.
- Be clear and firm: Use direct language like "I want to cancel my subscription effective immediately" to avoid confusion.
- Ask for confirmation: Request an email or written confirmation of cancellation during the call or chat.
- Escalate if needed: If initial contact is unhelpful, ask to speak with a supervisor or escalate via email to a higher support level.
- Document communication: Keep records of all interactions including dates, times, names, and what was said.
- Cancel before renewal: Users recommend cancelling well before the next billing cycle to avoid being charged again.
- Mention alternative options: Saying you are switching to a different monitoring service can sometimes help move the process along.
- Uninstalling is not enough: Users note that uninstalling the app does not stop billing; you must contact Member Care.
- Consider using a different phone number or email for follow-ups: Some users report better response rates this way.
- Timing calls during business hours: Calling early during service hours can reduce hold times and increase chance of prompt resolution.
Covenant Eyes Customer Service Info
If you need assistance, here's how you can get in touch with Covenant Eyes's support team.
Cancel Covenant Eyes Script
Script
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Dear Covenant Eyes Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I no longer require the service, and it is no longer fitting with my current needs.
I appreciate the support and resources you provide, but at this time, I must move on. Please confirm the cancellation of my account at your earliest convenience.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Covenant Eyes requires the Account Admin to contact Member Care via chat, email, or phone to cancel the subscription. Refunds are available if canceled within the 30-day money-back guarantee or for yearly subscriptions as a prorated refund, processed back to the original payment method within 7-10 business days. In-app purchases follow Apple or Google's refund policies.
To cancel your Covenant Eyes subscription, you need to contact Covenant Eyes Member Care via chat, email, or phone. A friendly agent will verify your identity during this process, so having your account credentials may be necessary. If you don't remember your password, you can reset it using this link: https://victory.covenanteyes.com to receive a password reset email. This way, you can regain access to your account details before proceeding with cancellation.
- Invasive monitoring: Software takes screenshots and reports to accountability partners, which users find deeply invasive to their privacy.
- Difficulty and discomfort in canceling: Cancellation requires calling and talking to an agent, which causes embarrassment and shame. The service notifies accountability partners of the cancellation, adding to discomfort.
- Feels predatory: Some users feel the service preys on Christian guilt related to pornography usage.
- Relationship harm: Reports of strained or nearly ended marriages due to the software's tracking and accountability features.
- Emotional distress: Feelings of shame, guilt, and damaged family relationships, particularly when installed during youth.
- Technical issues: The software slows Wi-Fi significantly, making streaming or online usage frustrating.
- Hard to uninstall: Requires an uninstall code and confirmation process; difficult to remove without notifying accountability partners.
- Privacy concerns: Some users describe the software as spyware and an invasion of privacy.
- Limitations in compatibility: Does not work well or at all on some devices like Linux or certain phones.
- Discomfort with the faith-based approach: Some question if the software fosters fear rather than faith, questioning its emotional and spiritual impact.
Covenant Eyes offers a 30-day money-back guarantee allowing cancellation with a refund within that window. However, to cancel your subscription, you must actively contact their Member Care team by chat, email, or phone during service hours; you cannot just cancel automatically online. There are no reported contracts, lock-ins, or early cancellation fees, but the need to directly engage with support to cancel could be a minor hurdle to immediate cancellation.
Before cancelling your Covenant Eyes subscription, it's important to know that only the Account Admin can initiate the cancellation by contacting Member Care via chat, email, or phone during business hours (Monday-Friday, 9 AM - 5:15 PM ET). Upon cancellation, you will lose access to all Covenant Eyes features including screen accountability, website blocking, and safe search functions. Uninstalling the app alone does not stop charges; you must complete the cancellation process through Member Care. Additionally, cancellation requires identity verification and you will receive a cancellation confirmation email shortly after the process is complete.
- Account Admin access (only the Account Admin can cancel a Covenant Eyes subscription)
- Member Care contact method (contact Covenant Eyes via chat, email, or phone)
- Account number (to help locate your account)
- Customer information (details may include account holder name, email address, or other identifying details for verification)
- Confirmation of cancellation request (verbal or written confirmation you wish to cancel)
- Method of purchase (information on whether you subscribed via in-app purchase/Apple/Android or through Covenant Eyes directly)
- Login credentials (if canceling via the website, you may need to log in to the "My Account" section)
We've actually written a step by step guide on how to get a refund from Covenant Eyes. Check it out!
The Easiest Way to Cancel Covenant Eyes
If you’re frustrated trying to cancel your subscription, membership, or bill from Covenant Eyes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Covenant Eyes, Covenant Eyes Inc, Covenant Eyes 801-701-5070, Covenant Eyes Salt Lake City
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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