Doctors Without Borders (MSF) is a medical humanitarian organization that provides emergency medical care to people in crisis due to conflicts, disease outbreaks, and disasters in over 70 countries. They offer services like treating diseases, malnutrition, and war wounds through clinics and hospitals. If you see bills or charges, it is likely because you are a recurring donor, meaning you have signed up to give monthly or regular donations via credit card or bank account to support their work. These contributions help MSF deliver medical aid where it's needed most, and you can adjust or pause your donation anytime by contacting them.
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Cancelling a subscription or donation to Doctors Without Borders is relatively straightforward with multiple options provided such as an online form, email, phone call, or donor portal access. The process is clear and not overly complicated, but some users may find the need to interact with customer service or fill out forms to be a minor inconvenience, hence it is not a 1 on the difficulty scale.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Doctors Without Borders subscription.
How to Cancel Doctors Without Borders: Step by Step
If you purchased through Donor Portal:
- Log in to your account on the Donor Portal.
- Navigate to your subscription settings.
- Select the option to cancel your recurring donation.
- Confirm the cancellation. You will receive confirmation via email.
If you purchased through the Update Your Field Partner Pledge form:
- Go to the Update Your Field Partner Pledge form.
- Fill out the form with your details.
- Select the option to cancel your pledge.
- Submit the form and wait for confirmation.
If you purchased through phone:
- Call the Donor Services team at 1.888.392.0392.
- Provide your details to the representative.
- Request to cancel your recurring donation.
- Take note of any confirmation details provided by the representative.
If you need assistance, here's how you can get in touch with Doctors Without Borders's support team.
Tips and Tricks for Getting a Doctors Without Borders Refund
- Call directly at their cancellation number: Dial 1.888.392.0392 to cancel the subscription swiftly.
- Request confirmation of cancellation: Always ask for a confirmation email or reference number to ensure the cancellation is processed.
- Use clear and firm language: Phrases like "I want to cancel my subscription immediately" or "Please stop all future charges" help avoid misunderstandings.
- Cancel early in the billing cycle: Timing your cancellation right after a payment can sometimes prevent the next charge.
- Escalate if needed: If the first contact doesn’t work, ask to speak to a supervisor or higher management.
- Use multiple contact methods: Combine phone calls with emails or online cancellation forms if available.
- Monitor your bank statements: Check for any unauthorized charges after cancellation and dispute them with your bank if necessary.
- Keep records of all communications: Save emails, call logs, and reference numbers for potential follow-up disputes.
- Be aware of any automatic renewal clauses: Ask for specifics on when and how to cancel to avoid being locked in unexpectedly.
- Leverage social proof if stuck: Mention other users’ experiences or public complaints tactfully if you face resistance.
Why Do People Request Refunds from Doctors Without Borders
- Change in financial situation leading to inability to continue donations
- Feeling they have donated enough already
- Lack of clarity or awareness about how their donation is being used or its impact
- Unsolicited communications from the organization about programs
- Feeling misunderstood by the nonprofit regarding their reasons for giving
- Preference to support other organizations or causes
- Donor fatigue or becoming overwhelmed by requests
- Belief that aid can create dependency rather than sustainable solutions
- Skepticism about effectiveness in solving underlying problems like poverty
- Complicated or difficult cancellation process discouraging continuation
- Needing to save money for personal or family needs
Doctors Without Borders Refund Script
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Dear Doctors Without Borders, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Doctors Without Borders Refund Policy
Doctors Without Borders allows donors to update, suspend, or cancel their recurring donations (pledges) at any time. Donors can do this by submitting an online form or by contacting the Donor Services team via phone at 888-392-0392 or email at donations@newyork.msf.org.
The Easiest Way to Get a Doctors Without Borders Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Doctors Without Borders—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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