1 - Call the Donor Services team at 1.888.392.0392.
2 - Provide your details to the representative.
3 - Request to cancel your recurring donation.
4 - Take note of any confirmation details provided by the representative.
Doctors Without Borders (MSF) is a medical humanitarian organization that provides emergency medical care to people in crisis due to conflicts, disease outbreaks, and disasters in over 70 countries. They offer services like treating diseases, malnutrition, and war wounds through clinics and hospitals. If you see bills or charges, it is likely because you are a recurring donor, meaning you have signed up to give monthly or regular donations via credit card or bank account to support their work. These contributions help MSF deliver medical aid where it's needed most, and you can adjust or pause your donation anytime by contacting them.
Cancelling a subscription or donation to Doctors Without Borders is relatively straightforward with multiple options provided such as an online form, email, phone call, or donor portal access. The process is clear and not overly complicated, but some users may find the need to interact with customer service or fill out forms to be a minor inconvenience, hence it is not a 1 on the difficulty scale.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Doctors Without Borders subscription.
How to Contact Doctors Without Borders
If you need assistance, here's how you can get in touch with Doctors Without Borders's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Doctors Without Borders Refund
Call directly at their cancellation number: Dial 1.888.392.0392 to cancel the subscription swiftly.
Request confirmation of cancellation: Always ask for a confirmation email or reference number to ensure the cancellation is processed.
Use clear and firm language: Phrases like "I want to cancel my subscription immediately" or "Please stop all future charges" help avoid misunderstandings.
Cancel early in the billing cycle: Timing your cancellation right after a payment can sometimes prevent the next charge.
Escalate if needed: If the first contact doesn’t work, ask to speak to a supervisor or higher management.
Use multiple contact methods: Combine phone calls with emails or online cancellation forms if available.
Monitor your bank statements: Check for any unauthorized charges after cancellation and dispute them with your bank if necessary.
Keep records of all communications: Save emails, call logs, and reference numbers for potential follow-up disputes.
Be aware of any automatic renewal clauses: Ask for specifics on when and how to cancel to avoid being locked in unexpectedly.
Leverage social proof if stuck: Mention other users’ experiences or public complaints tactfully if you face resistance.
Why Do People Request Refunds from Doctors Without Borders
Change in financial situation leading to inability to continue donations
Feeling they have donated enough already
Lack of clarity or awareness about how their donation is being used or its impact
Unsolicited communications from the organization about programs
Feeling misunderstood by the nonprofit regarding their reasons for giving
Preference to support other organizations or causes
Donor fatigue or becoming overwhelmed by requests
Belief that aid can create dependency rather than sustainable solutions
Skepticism about effectiveness in solving underlying problems like poverty
Complicated or difficult cancellation process discouraging continuation
Needing to save money for personal or family needs
Doctors Without Borders Refund Script
Script
Copy
Dear Doctors Without Borders, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Doctors Without Borders Refund Policy
Doctors Without Borders allows donors to update, suspend, or cancel their recurring donations (pledges) at any time. Donors can do this by submitting an online form or by contacting the Donor Services team via phone at 888-392-0392 or email at donations@newyork.msf.org.
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The Easiest Way to Get a Doctors Without Borders Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Doctors Without Borders—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Doctors Without Borders allows you to cancel your subscription at any time without contracts, early-cancellation fees, or lock-in periods. You can stop, suspend, or modify your recurring donation easily via their Donor Portal, an online form, or by calling their Donor Services team. There are no gimmicks preventing cancellation, but be aware there is a minimum donation amount of $10 if you choose to decrease rather than cancel.
Change in financial situation leading to inability to continue donations
Feeling they have donated enough already
Lack of clarity or awareness about how their donation is being used or its impact
Unsolicited communications from the organization about programs
Feeling misunderstood by the nonprofit regarding their reasons for giving
Preference to support other organizations or causes
Donor fatigue or becoming overwhelmed by requests
Belief that aid can create dependency rather than sustainable solutions
Skepticism about effectiveness in solving underlying problems like poverty
Complicated or difficult cancellation process discouraging continuation
Needing to save money for personal or family needs
Full name (as it appears in your donor record or account)
Email address (used for your Doctors Without Borders account or donation receipts)
Phone number (if provided at sign-up, may assist verification)
Address or postcode (to help verify your identity, especially with regional offices such as MSF Ireland)
Supporter or donor number (if known; often found in emails or receipts)
Reason for cancellation (required if using the Donor Portal, for feedback purposes)
Amount and frequency of the recurring donation to help identify the pledge
Confirmation of the payment method (such as last 4 digits of card or bank account, if necessary for verification)
Specific instruction to cancel (clear request, e.g. "I want to cancel my recurring donation")
Before cancelling a subscription or recurring donation to Doctors Without Borders, it is important to know that you can manage your pledge through their Donor Portal or by submitting an online form. You can also contact their Donor Services team via email or phone for cancellation. If you cancel, you will lose access to the benefits tied to your donations, such as being part of their donor community and receiving updates from the organization. Additionally, you can choose to decrease your pledge amount or suspend it for up to 6 months instead of fully cancelling. Keep in mind the minimum pledge amount is $10.
Doctors Without Borders allows donors to update, suspend, or cancel their recurring donations (pledges) at any time. Donors can do this by submitting an online form or by contacting the Donor Services team via phone at 888-392-0392 or email at donations@newyork.msf.org.
To cancel your subscription or recurring donation with Doctors Without Borders, you do not necessarily need your password. You can cancel or suspend your pledge by submitting a request using their online form without logging into your account, or you can contact them via email at donations@newyork.msf.org or call their Donor Services team at (888) 392-0392. However, if you want to access your account through their Donor Portal to manage your subscription, you will need your password. If you need to reset your password, you can do so here: https://events.doctorswithoutborders.org/?fuseaction=donorDrive.login&loginRequired=true&destination=portal.home&language=en (click "Forgot Password?").
We've actually written a step by step guide on how to get a refund from Doctors Without Borders. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Doctors Without Borders subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Doctors Without Borders account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Doctors Without Borders online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Doctors Without Borders May Show Up On Your Statement As:
DOCTORSWOBORDERS DOCTORS W/O BORDERS MSF MSB MSF DONATION MSF CHARITY MÉDECINS SANS FRONTIÈRES MSF USA DOCTORS WITHOUT BORDERS DONATION MSF GIFT MSF MONTHLY GIFT
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