BrainHQ offers specialized online brain training exercises to help improve memory, attention, brain speed, decision-making, and other skills. You can try some exercises for free, but for full access, you subscribe and get personalized workouts that adapt to your progress. The subscription allows you to train anytime on almost any device and track your improvement over time. If you see charges from BrainHQ, it's likely because you or someone else signed up for a subscription to get full access to their brain training programs.
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The cancellation process is straightforward: log in, click the user name, select profile, then click unsubscribe. This simplicity and clarity in instructions suggest a low difficulty level for a consumer to cancel the subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a BrainHQ subscription.
How to Cancel BrainHQ: Step by Step
If you purchased through brainhq.com:
- Log in to www.BrainHQ.com.
- Click on your name in the top right corner of the screen.
- Select Profile from the drop-down menu.
- Click Unsubscribe to end your subscription.
If you purchased through Google Play:
- Open the Google Play Store on your Android phone or tablet.
- Ensure you are signed in to the correct Google Account.
- Tap Menu > Subscriptions.
- Select the BrainHQ subscription.
- Tap Cancel subscription.
- Follow the instructions provided.
If you purchased through Apple:
- Open the Settings app on your Apple device.
- Tap your name at the top.
- Select Subscriptions.
- Find and select the BrainHQ subscription.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with BrainHQ's support team.
Tips and Tricks for Getting a BrainHQ Refund
- Cancel immediately after subscribing: Cancel the subscription right away to avoid forgetting, but usually retain access until the paid term ends.
- Contact your bank or credit card issuer: If BrainHQ is unresponsive or keeps charging despite cancellation attempts, dispute the charges or mark them as unauthorized recurring payments.
- Document everything: Take screenshots of all cancellation attempts, emails, and any communication with customer support.
- Use clear and firm language: When contacting support, be direct and assertive, stating that you want to cancel immediately and expect no further charges.
- Follow up persistently: Don’t rely on one cancellation attempt; keep following up if there’s no confirmation of cancellation.
- Use official cancellation channels as a start: Try cancelling through the website or the app store (Google Play, Apple App Store) where you subscribed.
- Escalate the issue if necessary: If front-line support is unhelpful, try escalating to supervisors or using social media to get attention.
- Review billing cycles and timing: Cancel just before the renewal date to avoid an additional billing cycle.
- Ignore unwanted marketing emails: These are common even after cancellation; focus on confirmation of subscription end and billing stop.
Why Do People Request Refunds from BrainHQ
- Inability to physically do the exercises offered by BrainHQ.
- Difficulty canceling subscription immediately, with cancellations only taking effect much later.
- Poor customer support or no response when attempting to cancel.
- Unexpected or automatic charges after trial periods or when not actively using the app.
- Limited free content with the app being mostly pay-to-play, which some find disappointing.
- Complicated brain exercises without clear directions.
- Technical issues such as blank pages or sudden inability to access accounts.
- Perception of the app as boring or repetitive with no clear insights into progress or scores.
- Frustration over unexpected renewals and subscription terms.
- Claims of poor navigation and terrible chat/customer service.
- Users preferring alternative cognitive training programs like Cognifit.
BrainHQ Refund Script
Script
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Dear BrainHQ, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
BrainHQ Refund Policy
BrainHQ allows you to cancel your subscription at any time through the app features or by contacting them. After cancellation, you retain access until the end of the paid billing period, and you will not be billed further. Canceling a Subscription Access also cancels any active Family Member Access subscriptions linked to it.
The Easiest Way to Get a BrainHQ Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BrainHQ—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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