Enterprise Rent-A-Car offers a car subscription service called "Subscribe with Enterprise," where you pay one monthly fee that covers the vehicle, insurance, maintenance, and roadside assistance—all included. You can choose from different types of vehicles like sedans, SUVs, or pickup trucks and even swap your vehicle up to four times a month. The subscription is flexible, letting you cancel anytime after your second full month. This is a simple alternative to owning or leasing a car, with easy online enrollment and service available in select states.
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The cancellation process requires the subscriber to email a specific email address including their Subscriber ID to request cancellation, and then return any rented vehicle and other items to Enterprise. While it is straightforward in terms of steps, the requirement for vehicle return and potential fees adds some complexity, but the process is not overly difficult or obstructive.
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How to Cancel Enterprise Rent-A-Car: Step by Step
If you purchased through Enterprise Rent-A-Car:
- Email subscribe@erac.com.
- Include your Subscriber ID in the email.
- Indicate that you would like to cancel your subscription.
- Return any outstanding vehicles and items belonging to Enterprise or other parties.
- Be aware that you will be liable for any fees incurred prior to the effective date of your subscription’s termination.
Tips & Tricks for Canceling Enterprise Rent-A-Car
- Take comprehensive photos and videos of the vehicle both at pick-up and drop-off to have indisputable proof of its condition.
- Request visual proof from Enterprise if they claim any damage; demonstrate your own evidence to dispute false claims.
- Be firm and persistent when denying charges without clear evidence, maintaining a robust stance.
- Keep detailed records of all communications and requests for proof to strengthen your position.
- Dispute charges with your credit card provider if unjustly billed, explaining the situation and asking for intervention.
- Escalate complaints to corporate head office if frontline staff are unhelpful.
- Use timing to your advantage: A delayed claim (e.g., weeks after the rental) can weaken their case.
- Avoid cancelling your credit or debit card to stop charges, as this often causes more complications.
- Be aware of company policies, but do not rely solely on them—focus on what documented proof you can gather.
- If money is taken under pressure, small claims court or consumer protection agencies can be options to reclaim unfair charges.
- Escalate assertively by mentioning potential visits to consumer rights organizations or Better Business Bureau as leverage.
Enterprise Rent-A-Car Customer Service Info
If you need assistance, here's how you can get in touch with Enterprise Rent-A-Car's support team.
Cancel Enterprise Rent-A-Car Script
Script
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Dear Enterprise Rent-A-Car Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances, I am no longer able to utilize the service as frequently as I had anticipated.
I appreciate your assistance in processing this cancellation at your earliest convenience. Please let me know if you need any further information from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Enterprise Rent-A-Car's Subscribe with Enterprise subscription requires an initial commitment of two full calendar months, after which the subscription renews monthly until canceled. To cancel, you must email subscribe@erac.com with your Subscriber ID and cancellation request, return any outstanding vehicle and items, and remain liable for any fees incurred up to the termination date.
You do not need your password to cancel a subscription with Enterprise Rent-A-Car. To cancel your "Subscribe with Enterprise" subscription, you simply need to email subscribe@erac.com with your Subscriber ID and a request to cancel. There is no mention of requiring a password for cancellation, and it seems you can handle cancellation via email without logging into an account. If you need to reset your password for other reasons, you can visit the password reset page here: https://www.enterprise.com/en/reserve/view-modify-cancel.html.
- Reservation cancellations due to unavailability of reserved vehicle, causing inconvenience and last-minute alternatives with extra costs.
- Disputes over charges such as toll fees or damage fees, including third-party billing issues.
- Pressure to purchase expensive insurance or extras beyond the quoted price.
- Unfair or unexpected damage charges for pre-existing scratches requiring detailed documentation to avoid fraud.
- Non-refundable cancellation fees or issues with refund processing delays.
- Customer dissatisfaction with vehicle substitutions that do not match the reserved type or family needs.
- Problems with late or inconvenient office hours that affect vehicle returns.
- Automatic subscription renewals leading to unwanted charges if customers forget to cancel on time.
- Account suspensions or cancellations due to non-payment or non-compliance with terms.
Enterprise Rent-A-Car requires subscribers to commit to an initial term of two full calendar months before cancellation is possible, meaning you cannot cancel immediately upon signing up. You must email subscribe@erac.com with your Subscriber ID to cancel, return any outstanding vehicle, and settle any fees or charges accrued before the subscription ends. Be aware that failing to return the vehicle on time or unpaid fees may result in additional charges even after cancellation notice.
Before canceling a subscription with Enterprise Rent-A-Car, know that you're committed to a minimum initial term of two full calendar months plus any initial partial month. After this period, your subscription renews monthly until you cancel by emailing subscribe@erac.com with your Subscriber ID and cancellation request. Once you notify cancellation, you must return any outstanding vehicle and items belonging to Enterprise or others, ideally to a participating location in your home state during business hours. You remain responsible for any fees, including outstanding tickets, taxes, or additional monthly fees if the vehicle is not returned on time. Also, the final month's subscription fee will be prorated based on the vehicle return date, and charges for violations or tolls will be billed in the next cycle. Importantly, access to the vehicle and subscription benefits ends once the vehicle and items are returned.
- Subscriber ID (for car subscription programs)
- Full name on the account
- Email address associated with the account
- Phone number (sometimes requested in forms)
- Reservation or membership number (if applicable, such as "Membership Number" for Car Club or Enterprise Plus programs)
- Reason for cancellation (optional, sometimes requested for Car Club memberships)
- Return of outstanding vehicle or any other items that belong to Enterprise
- Confirmation number (for canceling an individual reservation)
- Notice of cancellation (explicit request to cancel, in writing or via provided form/contact method)
- Outstanding fees or tickets should be paid or acknowledged as your responsibility until all assets are returned and the account is closed
We've actually written a step by step guide on how to get a refund from Enterprise Rent-A-Car. Check it out!
The Easiest Way to Cancel Enterprise Rent-A-Car
If you’re frustrated trying to cancel your subscription, membership, or bill from Enterprise Rent-A-Car—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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