Can I Cancel Intoxalock at Any Time?

Intoxalock often uses lease agreements that require you to keep the ignition interlock device installed for a mandated period, and although early-completion flexibility exists, if you try to cancel or return the device early without meeting state or court requirements, you can face early termination fees typically around $150 or more. Additionally, you must pay de-installation and account closing fees, and failure to properly return the device can lead to daily charges. Be wary of lease lock-ins, fees for missed or late returns, and potentially confusing customer service which some users report as difficult to navigate.

Why Do People Cancel Intoxalock?

Poor customer service: Long hold times, difficulty reaching representatives, and unhelpful or disrespectful staff. Device malfunctions: False positives, frequent lockouts, and issues causing vehicle problems. High and unexpected fees: Removal fees, repair costs, and additional charges related to device issues. Installation problems: Poor or improper installation causing car issues and delays. Lack of promised services: Missing state reports, difficulty with calibrations and removals. Billing issues: Overcharges, continued charges after removal requests, and confusion over payments. Difficulty with account management: Inability to get clear information, incorrect work orders, and deleted online accounts. Legal or compliance misunderstandings: Issues with court orders and account authority for removal. Stress and inconvenience: Impact on lifestyle, work hours, and inability to access service centers easily. Untrustworthy or exploitative practices: Feeling taken advantage of during a vulnerable time.

What Information Do I Need to Cancel Intoxalock?

Full name (as registered with Intoxalock) Customer ID or account number Contact information (phone and email) Vehicle information (make, model, and VIN of the vehicle with the device, if applicable) State authorization or compliance documentation (e.g., a removal eligibility letter or confirmation from your state's DMV, court, or probation authority) Lease or subscription agreement details Scheduled removal appointment (date and location of deinstallation, if needed) Return of device confirmation (proof that the device was safely returned, if equipment was shipped directly to you) Payment method for final fees (to cover removal, account closure, or outstanding lease costs) Mailing address (for receiving removal certificates or final paperwork)

What Should I Know Before Cancelling Intoxalock?

Before canceling your Intoxalock subscription or membership, be aware that you will lose access to the ignition interlock device, which is required for your vehicle to start as part of complying with state regulations. Canceling before completing the state-mandated lease could lead to severe consequences including extended lease requirements, loss of driving privileges, and fines. You will incur de-installation and account closing fees when removing the device. Additionally, any tampering with the device causes lockouts and extra fees, and prevents the vehicle from starting until recalibrated or time has passed.

What is Intoxalock's Cancellation Policy?

Intoxalock's cancellation policy requires customers to complete their state-mandated lease period before scheduling device removal, which can be arranged by calling their customer service. Customers must pay de-installation and account closing fees upon cancellation, and compliance with state laws is mandatory to avoid penalties. Additionally, specific subscription services like the Motor Club auto-renew after a 6-month trial and must be canceled prior to renewal to avoid charges.

Do I Need My Intoxalock Password to Cancel?

To cancel your Intoxalock subscription, you generally need to complete your state-mandated lease first. Then, you must call Intoxalock Customer Service at 888-283-5899 to schedule an appointment for device removal. While the process involves phone support, it does not explicitly state that you need your password for the cancellation, but having account access could streamline communication. If you need to reset your account password to access your account online, you can do so here: https://myaccount.intoxalock.com/forgot-password.aspx.

Can I Get a Refund from Intoxalock?

We've actually written a step by step guide on how to get a refund from Intoxalock. Check it out!

How to Cancel Your Intoxalock Subscription (2026)

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The cancellation process requires calling customer service to schedule device removal and settle fees. Customer service interactions can be inconsistent, sometimes dismissive, and refunds or cancellations may take persistent follow-ups, making the process moderately difficult and time-consuming.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Intoxalock subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Intoxalock account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Intoxalock online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Intoxalock May Show Up On Your Statement As:

Debit Purchase -visa Card 1659intoxalock CONSUMER DEBIT INTOXALOCK Debit Purchase -visa Card XXXXintoxalock Debit Purchase -visa Intoxalock Ia 11/09 Card XXXX