FIXD offers a subscription service called FIXD Premium, which provides extra features beyond the free app. When you sign up, you get a FIXD Sensor that plugs into your car to read check engine codes and other data, connecting to your phone via Bluetooth. They offer a 14-day risk-free trial for $19.99 that includes the sensor and premium features like a mechanic hotline and repair cost estimates. After the trial, the subscription costs $69.99 per year, billed annually, but you can cancel anytime to avoid charges and still keep the sensor and free app features.
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Cancelling a FIXD subscription is straightforward if done through Apple or Google Play store settings, which only requires a few taps. The only difficulty may arise for users unfamiliar with navigating app store subscription menus, but overall the process is simple and quick.
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How to Cancel FIXD: Step by Step
If you purchased through fixdapp.com:
- Go to the FIXD website at manage-premium.
- Log in with your account credentials.
- Click on the **Manage Subscription** option.
- Select **Cancel Subscription**.
- Follow the on-screen instructions to confirm cancellation.
If you purchased through the Apple App Store:
- Open the **Settings** app on your iPhone or iPad.
- Tap on your name at the top.
- Select **Subscriptions**.
- Find and tap on your **FIXD Premium** subscription.
- Tap **Cancel Subscription** and confirm your cancellation.
If you purchased through Google Play:
- Open the **Google Play Store** app on your device.
- Tap on the **Menu** icon (three horizontal lines).
- Select **Subscriptions**.
- Find your **FIXD Premium** subscription and tap on it.
- Tap **Cancel Subscription** and confirm your cancellation.
Tips & Tricks for Canceling FIXD
- Cancel at the last possible moment, ideally on the last day of the free trial or just before the next billing cycle.
- Contact FIXD customer support directly and insist on speaking to a human rather than automated responses.
- Use firm, clear language such as “I am canceling my subscription immediately,” “I never authorized this charge,” and “Cancel my account and do not charge me again.”
- Document all communication with FIXD including dates, times, and the names of representatives if possible.
- Escalate quickly if initial attempts fail by disputing charges with your bank or PayPal and requesting refunds.
- Monitor your bank or PayPal statements closely to catch any unauthorized or continued charges early.
- Consider changing or canceling your credit card if FIXD continues unauthorized billing.
- Reference consumer protection terms by stating that you canceled within the refund window or that charges are unauthorized to strengthen your dispute.
- Be persistent and patient as cancellation and refund processes can be slow or met with resistance.
- Use the official cancellation portal if possible, but be prepared to follow up with support if it does not work.
FIXD Customer Service Info
If you need assistance, here's how you can get in touch with FIXD's support team.
Cancel FIXD Script
Script
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Dear FIXD Customer Support,
I hope this message finds you well. I would like to request the cancellation of my subscription due to a recent change in my financial situation that prevents me from continuing with my current plan. I appreciate the service provided but must prioritize my expenses at this time.
Thank you for your understanding, and I look forward to your confirmation regarding this cancellation.
Best regards,
Frequently Asked Questions
FIXD's subscription cancellation policy allows you to cancel your Premium Subscription at any time to stop future charges, with access maintained until the end of the current billing period. Refunds are available only within 30 days of the initial charge and only for the first year of the subscription; no refunds are issued for renewals. Additionally, if a free sensor was included, it must be returned within the trial period or 30 days to request a refund, and note that Apple subscriptions are not refundable through FIXD, with refunds handled by Apple.
To cancel your FIXD subscription, you do not need your password if you are canceling through the Apple App Store or Google Play Store, as the cancellation is managed directly through those platforms. For Apple devices, you cancel through the Settings app under your Apple ID subscriptions, and for Android devices, you cancel via the Google Play Store subscriptions. If you started the subscription directly through FIXD and not via these app stores, you can cancel your subscription using the link provided by FIXD here: https://fixd.zendesk.com/hc/en-us/articles/360027787591-How-do-I-cancel-the-FIXD-Premium-Subscription without a password requirement indicated. For further assistance, you can email help@fixdapp.com.
- Unexpected yearly subscription fees charged without authorization after purchasing the product.
- Automatic enrollment in a Premium subscription required to fully use the device, limiting functionality otherwise.
- Lack of clear or transparent information about subscription fees at the time of purchase.
- Difficulties canceling subscriptions and getting refunds after trial periods or unauthorized charges.
- Poor customer service and refusal to issue refunds despite cancellation requests.
- Feeling misled by advertising that emphasizes low initial device cost but hides ongoing subscription costs.
- Charges made despite canceling or returning the product.
- Unauthorized or repeated charges and disputes over refund eligibility.
- Trial cancellation disputes where refunds were denied despite cancellation.
- Billing issues, incorrect shipping, and account charges without clear consent.
FIXD allows you to cancel your Premium subscription at any time, but there are some landmines to watch out for. You have only 30 days from the initial charge to request a refund, and if you received a free sensor with your subscription, you must return it within the trial period to get a refund. After the first year, no refunds are available for renewals, and your subscription will remain active until the end of the billing period after cancellation. Also, note refunds for Apple subscriptions are handled solely by Apple, and FIXD does not process those refunds themselves.
Before cancelling your FIXD Premium subscription, know that you will lose access to advanced features like reliable repair estimates, unlimited 24/7 access to the AI Mechanic, and the Mechanic Hotline for expert advice or second opinions on repair estimates. However, you can still use your FIXD sensor to diagnose check engine lights and get basic information about the likely cause and severity of the problem with the free version. Your free FIXD benefits remain available as long as you own your sensor, but the Premium features designed to save you time and money on car ownership will no longer be accessible.
- Email address associated with your FIXD account
- Access to your FIXD account (login credentials: email and password) if canceling directly via FIXD
- Access to your Apple ID (if purchased through Apple App Store), including ability to log in and manage subscriptions on your Apple device
- Access to your Google account (if purchased through Google Play Store), including ability to log in and manage subscriptions on your Android device
- Order details or subscription confirmation (in case customer support requests it)
- Sensor device (if a sensor was included at no cost and you are canceling within 30 days or during the trial period for a refund)
- Payment method information (if resolving issues with recurring payments, e.g., through PayPal)
- Contacting customer support emails: support@fixdapp.com or help@fixdapp.com if you require additional help or cannot access the regular cancellation flow
We've actually written a step by step guide on how to get a refund from FIXD. Check it out!
The Easiest Way to Cancel FIXD
If you’re frustrated trying to cancel your subscription, membership, or bill from FIXD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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