Hertz Car Rental offers a service called Hertz My Car, which is a subscription plan where you pay a monthly fee to use a car with insurance, damage waiver, and the ability to switch cars twice a month. You get a mileage allowance of 2,000 miles per month, with a small charge for extra miles, and roadside assistance is included. There is a two-month minimum commitment, then you can cancel anytime and billing happens monthly. This option is flexible for people who want to have a car without a traditional lease or rental arrangement and might explain why you see charges from Hertz on your bill.
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Cancellation requires contacting Hertz by phone and understanding terms related to fees and return policies, which introduces moderate complexity but is straightforward once the process is known.
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How to Cancel HERTZ CAR RENTAL: Step by Step
If you purchased through Hertz My Car Subscription:
- Contact Hertz Customer Service:
- Call 888-225-6610 for assistance with terminating your subscription.
- Prepare for charges:
- If you are cancelling after the first two recurring fees have been charged, be aware you may incur additional fees based on the remaining active monthly fee or daily rates if applicable.
- Return the vehicle:
- If Hertz terminates your subscription, you'll need to return the vehicle immediately or at a designated time by Hertz.
If you purchased through Hertz Gold Plus Rewards:
- Log into your account:
- Go to hertz.com and log in to your account.
- Navigate to "My Account":
- Click on "My account" in the top navigation bar.
- Edit Membership Details:
- Click on "My Profile" and then click "Edit" under "Membership Details".
- Uncheck the Hertz Gold Plus Rewards® box to cancel your membership.
- Confirm Changes:
- Ensure you save your changes to finalize the cancellation.
Tips & Tricks for Canceling HERTZ CAR RENTAL
- Start cancellation early, well before 24 hours of pickup to avoid hefty fees ($100-$200).
- Avoid pre-paying as it complicates cancellation and refunds.
- Repeatedly call Hertz customer service, including the Gold Plus Rewards department if applicable; persistence is key.
- Send cancellation requests via email to have a written record and proof of your cancellation attempts.
- Use Facebook Messenger for contacting Hertz customer service for potentially faster response than phone calls.
- Escalate issues by filing complaints with the Better Business Bureau (BBB) if you face billing or cancellation disputes.
- Use polite but firm language, emphasizing your rights and documented evidence such as confirmation numbers and emails during communication.
- Push back rental dates multiple times as a tactic to delay charges or cancellation penalties.
- If a no-show fee is charged, ask for a refund citing reasonable causes like flight delays or emergencies.
- Don’t rely on online account cancellation alone, verify by phone or email confirmation because the online system may not reflect cancellations promptly.
- Engage social media channels like Twitter DMs to catch Hertz’s attention when conventional contacts fail.
- Be wary of automatic collections attempts; document all communications and dispute charges immediately if you believe they are incorrect.
- Consider using third-party booking agents like Costco Travel for bookings as they often provide no cancellation fees and better customer service handling.
HERTZ CAR RENTAL Customer Service Info
If you need assistance, here's how you can get in touch with HERTZ CAR RENTAL's support team.
Cancel HERTZ CAR RENTAL Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Hertz Car Rental. Due to unforeseen circumstances, I am unable to continue at this time.
I would appreciate your assistance in processing this cancellation as soon as possible. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Hertz My Car Subscription Program allows cancellation before acceptance without charges. After acceptance but before the first rental, cancellation forfeits the $250 Initial Subscription Fee if the Rental Agreement hasn't been reviewed; otherwise, the fee is refunded. Cancelling within the first two months incurs two Recurring Subscription Fees; terminating afterward charges either a daily rental rate or remaining monthly fee. Hertz can cancel the subscription anytime and charges pro-rata fees upon vehicle return. Vehicles must be returned immediately upon termination to avoid penalties.
If you are a Hertz Gold Plus Rewards member, you will need your member number and password to log in and cancel your subscription. However, if you are not a member, you can cancel your reservation without a password by using the confirmation number and last name associated with the booking on the Reservation Lookup Page. If you do need to reset your password for member access, you can do so here: https://www.hertz.com/rentacar/member/login/resetPassword.htm.
- High Cancellation Fees: Customers face a $100 to $200 cancellation fee depending on when they cancel, which discourages keeping memberships.
- Strict No-Show Policy: Total prepaid amount is forfeited if the customer does not show up for the rental.
- Points Forfeiture for Loyalty Members: Gold and Five Star members lose a significant portion of points if canceling prepaid reservations booked with points.
- Frustration Over Policy Changes: Recent policy updates have caused dissatisfaction, particularly among frequent renters and loyalty program members.
- Lack of Flexibility: Customers desire more lenient cancellation terms and greater refund options which are limited.
- Unexpected Charges: Customers sometimes encounter fees or penalties they were unaware of when signing up.
- Better Offers Elsewhere: Customers may cancel due to finding more favorable terms or prices with competitors.
- Booking Errors or Changes in Plans: Personal circumstances or travel plan changes lead to cancellations.
- Customer Service Issues: Problems in resolving disputes or unclear communication about cancellation and refund policies.
Be aware that with Hertz's car subscription program, once you begin your first rental, there is a minimum commitment of 63 days. If you cancel within this period, you will still be charged the first two monthly subscription fees, which are non-refundable and non-cancellable. Additionally, if you fail to return the vehicle promptly upon cancellation or termination, Hertz may impose extra fees, repossess the vehicle, or even report it as stolen, making early cancellation costly and burdensome.
Before cancelling a Hertz Car Rental subscription, know that you must commit for a minimum of 63 days once your first rental begins, and the first two recurring subscription fees (charged every 28 or 30 days) are non-refundable. Cancelling after these initial charges means you may owe daily rental rates for the remaining period or the full remaining subscription fees. When you cancel, you lose access to the rental vehicle, and you must return it immediately to a designated U.S. corporate location, or you may face a fee up to $500. Also, failing to return the vehicle on time can lead to additional penalties, including potential repossession and reporting as stolen. Contact Hertz at 888-225-6610 to cancel your subscription.
- Reservation ID number or Rental Agreement number
- Member ID (if applicable)
- Full name associated with the reservation or membership
- Last name (for online or reservation system cancellations)
- Address (for written notices or formal requests)
- Date of cancellation request
- Email address or phone number used for the account (for verification/contact)
- Signature (if submitting hardcopy or mail-in cancellation form)
- Clear statement of intent to cancel (e.g., written notice specifying ". . . I wish to cancel my subscription.")
- Return of vehicle (for subscriptions, as required upon cancellation)
- Confirmation number (for reservation cancellations online)
We've actually written a step by step guide on how to get a refund from HERTZ CAR RENTAL. Check it out!
The Easiest Way to Cancel HERTZ CAR RENTAL
If you’re frustrated trying to cancel your subscription, membership, or bill from HERTZ CAR RENTAL—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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