Can I Cancel G2A at Any Time?

G2A employs a notably cumbersome cancellation process for their Shield subscription, requiring multiple steps including going through 16 clicks across 10 screens, answering exit questions, and confirming via an email link that is only active for 10 minutes. This layered and time-sensitive process can frustrate users and discourage immediate cancellation. There are no explicit contracts, lock-ins, or early cancellation fees, but the tricky, drawn-out process acts as a deterrent to cancel quickly.

Why Do People Cancel G2A?

Unawareness of subscription: Users often don't realize they have an active G2A Shield subscription due to automatic renewal after a free trial.Complicated cancellation process: Canceling G2A Shield involves numerous steps and clicks, designed in a way that frustrates users and discourages cancellation.Forced continuity and dark patterns: G2A uses design tactics that make it challenging to cancel, such as presenting multiple offers, guilt trips, and multiple verification steps.Unauthorized or accidental charges: Users want refunds due to unauthorized transactions or accidental multiple purchases.Defective or invalid products: Refunds are requested when purchased keys or products are defective, invalid, already used, or don’t match the description.Unsatisfactory product quality: Products that differ significantly from advertised quality lead to refund requests.Fraudulent sales: Customers who are sold login credentials instead of product keys or receive wrong item types ask for cancellations/refunds.Unresponsive or uncooperative sellers: Sellers who do not respond or refuse to reissue products after refund claims cause users to want to cancel.Risk of account bans: Buyers of certain types of products, like Steam profiles, face risks of bans without refund protection, prompting cancellation.Refund procedure difficulties: G2A's refund policies and processes can be cumbersome, sometimes requiring police reports, which discourages users from continuing subscriptions.

What Information Do I Need to Cancel G2A?

G2A account login credentials (email and password) Access to your Account section on G2A.com Active G2A Plus or subscription identification (to select and deactivate/cancel the correct plan) Ability to access Deactivate or Cancel Membership option within G2A Plus/Account area Knowledge of current subscription status (to ensure correct subscription is being cancelled) For G2A Plus free version: Ability to create a support ticket with G2A Support Awareness that cancellation does not provide an automatic refund for fees already paid Understanding that benefits remain until the end of the billing period after cancellation

What Should I Know Before Cancelling G2A?

Before canceling your G2A Plus subscription, be aware that you will lose access to all benefits associated with the membership once the current paid period ends. You can cancel anytime, but your benefits remain active until the end of your subscription cycle. Upon cancellation of a free plan, all Plus Points will be removed within 3 days. It's important to note that cancellation is done through your G2A Plus tab in your account dashboard, and once canceled, you will no longer receive discounted prices or other membership perks.

What is G2A's Cancellation Policy?

G2A allows you to cancel your membership or subscription at any time. Once canceled, the benefits of the membership will continue until the end of the paid period. Cancellation is done via the account settings on their website.

Do I Need My G2A Password to Cancel?

To cancel your G2A (g2a.com) subscription, you need to log into your account, which requires your password. Once logged in, you can go to the G2A Plus tab in your dashboard and select "Cancel membership" to cancel your subscription. If you don't remember your password, you can reset it at this URL: https://www.g2a.com/password-reset. There is no phone or chat support option mentioned for cancellation without logging in, so having your password is essential.

Can I Get a Refund from G2A?

We've actually written a step by step guide on how to get a refund from G2A. Check it out!

How to Cancel Your G2A Subscription (2026)

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Cancelling a subscription on G2A requires straightforward steps via the account dashboard, specifically navigating to the G2A Plus tab and deactivating the subscription. The process is relatively easy and can be completed quickly without much hassle, though it might involve confirming actions through email, which adds a small step.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your G2A subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your G2A account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel G2A online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.