The Ultimate Step by Step Guide to Cancelling a G2A Subscription or Membership (g2a.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 1, 2025
G2A is an online marketplace where you can buy video games, gaming subscriptions, and other digital services at discounted prices. They offer a membership called G2A Plus that gives you even bigger discounts and free monthly games, and you get billed based on the plan you choose (monthly, quarterly, or yearly). Besides gaming, you can also buy subscriptions for services like Netflix, Spotify, Xbox Game Pass, and more through G2A. So if you're seeing a charge from G2A, it could be from a G2A Plus membership or a subscription you purchased on their site.
Cancelling a subscription on G2A requires straightforward steps via the account dashboard, specifically navigating to the G2A Plus tab and deactivating the subscription. The process is relatively easy and can be completed quickly without much hassle, though it might involve confirming actions through email, which adds a small step.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a G2A subscription.
How to Cancel G2A: Step by Step
If you purchased through G2A Plus:
Sign in to your G2A account.
Navigate to the G2A Plus tab.
Select Cancel Membership next to your active plan details.
Confirm the cancellation when prompted.
If you purchased through the G2A Support:
Create a support ticket on the G2A Support page.
In the ticket, request to cancel your G2A Plus free version subscription.
Wait for a response from G2A Support; they will cancel your subscription within 3 days of receiving your request.
How to Contact G2A
If you need assistance, here's how you can get in touch with G2A's support team.
Cancel via PayPal: If your subscription is linked to PayPal, log into your PayPal account and revoke the automated payment approval for G2A. This instantly stops further charges.
Use "Forgot Password" to access account: If no account was set up during purchase, use the "forgot password" option with your purchase email to create an account and cancel the subscription online.
Cancel as close to trial end as possible (G2A Shield): You can only cancel in the last two days of the 30-day G2A Shield trial period. Missing this window means starting the cancellation process again.
Act fast on confirmation emails: After initiating cancellation, you get an email with a deactivation link valid for only 10 minutes. Click it promptly or repeat the procedure.
Escalate to phone support: Finding and calling G2A customer support numbers can be more effective than online methods for persistent cancellations.
Repeatedly refuse benefits on multiple confirmation screens: For subscriptions like G2A Shield, you may have to click through multiple prompts disabling features before finally canceling.
Use clear, firm language: When contacting support or escalating, state clearly you want the subscription canceled immediately to avoid ongoing charges.
Deauthorize auto-payments quickly: Cancelling auto-payment permissions in your payment accounts (PayPal, card provider) often bypasses tricky website flows.
Check your subscription status often: Log in regularly to your G2A account's "Account details" section to confirm the subscription status, ensuring cancellation went through.
Prepare for a frustrating process: Several users describe the process as convoluted and emotionally exhausting—patience and persistence are key.
Why Do People Request Refunds from G2A
Unawareness of subscription: Users often don't realize they have an active G2A Shield subscription due to automatic renewal after a free trial.
Complicated cancellation process: Canceling G2A Shield involves numerous steps and clicks, designed in a way that frustrates users and discourages cancellation.
Forced continuity and dark patterns: G2A uses design tactics that make it challenging to cancel, such as presenting multiple offers, guilt trips, and multiple verification steps.
Unauthorized or accidental charges: Users want refunds due to unauthorized transactions or accidental multiple purchases.
Defective or invalid products: Refunds are requested when purchased keys or products are defective, invalid, already used, or don’t match the description.
Unsatisfactory product quality: Products that differ significantly from advertised quality lead to refund requests.
Fraudulent sales: Customers who are sold login credentials instead of product keys or receive wrong item types ask for cancellations/refunds.
Unresponsive or uncooperative sellers: Sellers who do not respond or refuse to reissue products after refund claims cause users to want to cancel.
Risk of account bans: Buyers of certain types of products, like Steam profiles, face risks of bans without refund protection, prompting cancellation.
Refund procedure difficulties: G2A's refund policies and processes can be cumbersome, sometimes requiring police reports, which discourages users from continuing subscriptions.
G2A Refund Script
Script
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Dear G2A, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
G2A Refund Policy
G2A allows you to cancel your membership or subscription at any time. Once canceled, the benefits of the membership will continue until the end of the paid period. Cancellation is done via the account settings on their website.
The Easiest Way to Get a G2A Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from G2A—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
G2A employs a notably cumbersome cancellation process for their Shield subscription, requiring multiple steps including going through 16 clicks across 10 screens, answering exit questions, and confirming via an email link that is only active for 10 minutes. This layered and time-sensitive process can frustrate users and discourage immediate cancellation. There are no explicit contracts, lock-ins, or early cancellation fees, but the tricky, drawn-out process acts as a deterrent to cancel quickly.
Unawareness of subscription: Users often don't realize they have an active G2A Shield subscription due to automatic renewal after a free trial.
Complicated cancellation process: Canceling G2A Shield involves numerous steps and clicks, designed in a way that frustrates users and discourages cancellation.
Forced continuity and dark patterns: G2A uses design tactics that make it challenging to cancel, such as presenting multiple offers, guilt trips, and multiple verification steps.
Unauthorized or accidental charges: Users want refunds due to unauthorized transactions or accidental multiple purchases.
Defective or invalid products: Refunds are requested when purchased keys or products are defective, invalid, already used, or don’t match the description.
Unsatisfactory product quality: Products that differ significantly from advertised quality lead to refund requests.
Fraudulent sales: Customers who are sold login credentials instead of product keys or receive wrong item types ask for cancellations/refunds.
Unresponsive or uncooperative sellers: Sellers who do not respond or refuse to reissue products after refund claims cause users to want to cancel.
Risk of account bans: Buyers of certain types of products, like Steam profiles, face risks of bans without refund protection, prompting cancellation.
Refund procedure difficulties: G2A's refund policies and processes can be cumbersome, sometimes requiring police reports, which discourages users from continuing subscriptions.
G2A account login credentials (email and password)
Access to your Account section on G2A.com
Active G2A Plus or subscription identification (to select and deactivate/cancel the correct plan)
Ability to access Deactivate or Cancel Membership option within G2A Plus/Account area
Knowledge of current subscription status (to ensure correct subscription is being cancelled)
For G2A Plus free version: Ability to create a support ticket with G2A Support
Awareness that cancellation does not provide an automatic refund for fees already paid
Understanding that benefits remain until the end of the billing period after cancellation
Before canceling your G2A Plus subscription, be aware that you will lose access to all benefits associated with the membership once the current paid period ends. You can cancel anytime, but your benefits remain active until the end of your subscription cycle. Upon cancellation of a free plan, all Plus Points will be removed within 3 days. It's important to note that cancellation is done through your G2A Plus tab in your account dashboard, and once canceled, you will no longer receive discounted prices or other membership perks.
G2A allows you to cancel your membership or subscription at any time. Once canceled, the benefits of the membership will continue until the end of the paid period. Cancellation is done via the account settings on their website.
To cancel your G2A (g2a.com) subscription, you need to log into your account, which requires your password. Once logged in, you can go to the G2A Plus tab in your dashboard and select "Cancel membership" to cancel your subscription. If you don't remember your password, you can reset it at this URL: https://www.g2a.com/password-reset. There is no phone or chat support option mentioned for cancellation without logging in, so having your password is essential.
We've actually written a step by step guide on how to get a refund from G2A. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your G2A subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your G2A account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel G2A online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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