Mobalytics offers a service called Mobalytics Plus, which is an upgraded version of their gaming platform that helps players improve by giving expert advice, personalized recommendations, and extra features like saving team comps and an ad-free experience. You can subscribe to Plus starting at $4.99 per month, with options to pay monthly, quarterly, or yearly. They accept payment through PayPal, major credit cards, and other payment methods like Apple Pay and Google Pay. If you're seeing a charge from them, it's likely for this subscription, which also comes with a 7-day free trial.
Users report difficulty finding the cancellation button and describe the cancellation process as somewhat confusing with dark pattern tactics, though the official statement claims the trial ends automatically. User experiences and complaints indicate a higher difficulty level for cancellation, but it is not impossible or extremely time consuming.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a Mobalytics subscription.
How to Cancel Mobalytics: Step by Step
If you purchased through the Mobalytics website:
Log in to your Mobalytics account on mobalytics.gg.
Navigate to your account settings by clicking on your profile icon.
Select Subscription from the menu.
Click on the Cancel Subscription button.
Confirm the cancellation by following the prompts on the screen.
If you encounter any issues, contact Mobalytics support at support.mobalytics.gg.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap your name at the top to open Apple ID settings.
Select Subscriptions.
Find and select your Mobalytics subscription.
Tap Cancel Subscription.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on your Mobalytics subscription.
Tap Cancel Subscription.
How to Contact Mobalytics
If you need assistance, here's how you can get in touch with Mobalytics's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Mobalytics Refund
Contact customer support directly via email as no cancel button is visible in the user profile or billing section.
Be clear and firm in your language, stating you want to cancel the subscription immediately and prevent auto-renewal.
Send follow-up emails if you do not get a response to your initial cancellation request.
Check timing closely—cancel well before the subscription renewal date to avoid getting charged.
Document all communications including screenshots and copies of your emails in case you need to escalate.
If ignored, escalate by requesting a refund referencing Mobalytics’ refund policy of cancellations within 14 days of purchase.
Use community forums and Reddit to find any recent successful approaches other users have used for cancellations.
Avoid relying on any cancellation buttons in the app or profile since users report these options are often not available or non-functional.
Why Do People Request Refunds from Mobalytics
Confusing cancellation process - Users struggle to find the cancel button or are stuck after free trials.
Accidental subscription purchases - Users unintentionally buy the Plus yearly plan or subscription during trial or onboarding.
Financial reasons - Some users cannot afford the subscription long term after the trial period.
Dislike of subscription model - Users may not want ongoing auto-renewing charges after initial use.
Negative onboarding experience - Complaints about the onboarding process being confusing or "scammy".
Lack of value perceived - Users decide the product does not meet their needs after trying it.
Mobalytics Refund Script
Script
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Dear Mobalytics, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Mobalytics Refund Policy
Mobalytics allows users to cancel a subscription and request a full refund within 14 calendar days of the initial purchase. After this 14-day period, the purchase is final, and no cancellations or refunds will be granted for the subscription fee. For any issues beyond this, users are advised to contact Mobalytics support.
The Easiest Way to Get a Mobalytics Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mobalytics—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Mobalytics allows you to request a refund and cancel your subscription only within 14 days of your initial purchase. After this 14-day window, your purchase is final, and you cannot cancel the subscription or receive a refund at any time. There are no ongoing contracts or early cancellation fees mentioned, but the key landmine is that you must act within those first two weeks to avoid being locked into the subscription without the possibility of refund or cancellation.
Confusing cancellation process - Users struggle to find the cancel button or are stuck after free trials.
Accidental subscription purchases - Users unintentionally buy the Plus yearly plan or subscription during trial or onboarding.
Financial reasons - Some users cannot afford the subscription long term after the trial period.
Dislike of subscription model - Users may not want ongoing auto-renewing charges after initial use.
Negative onboarding experience - Complaints about the onboarding process being confusing or "scammy".
Lack of value perceived - Users decide the product does not meet their needs after trying it.
Mobalytics account login credentials (email and password)
Access to Account Settings in the user dashboard
Knowledge of your active subscription type (e.g., Plus)
Billing/payment information on file (for verification, if needed)
Email associated with your Mobalytics account
Access to the email inbox for potential confirmation emails
Ability to locate and use the "cancel subscription" button in account settings
Understanding of current billing cycle or renewal date (to avoid unexpected charges)
Reason for cancellation (optional, but may be requested in exit surveys)
Before cancelling your Mobalytics subscription, it's important to know that you will lose access to all Mobalytics Plus features which enhance your gaming analytics and performance insights. Your access to these premium tools will continue only until the end of your current subscription period, after which you won't be able to use Plus features anymore. Additionally, if you are within 14 days of the transaction, you can request a refund by contacting Mobalytics with the necessary payment details. Keep in mind that cancellation does not result in an immediate refund unless requested within the refund window, and your account will revert to the free version with limited analytics features after subscription ends.
Mobalytics allows users to cancel a subscription and request a full refund within 14 calendar days of the initial purchase. After this 14-day period, the purchase is final, and no cancellations or refunds will be granted for the subscription fee. For any issues beyond this, users are advised to contact Mobalytics support.
To cancel your Mobalytics subscription, you typically need to access your account settings where you can click the "cancel subscription" button. This implies you need to be logged in, so having your password is required. If you have forgotten your password, you can reset it by selecting "forgot your password?" on the login page, and instructions will be sent to your registered email. The reset password process is detailed here: https://support.mobalytics.gg/hc/en-us/articles/360056892012-How-do-I-change-my-password
We've actually written a step by step guide on how to get a refund from Mobalytics. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Mobalytics subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Mobalytics account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Mobalytics online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Anonymous User
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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