The Ultimate Step by Step Guide to Cancelling a GAMIVO Subscription or Membership (gamivo.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 18, 2025
GAMIVO is an online marketplace where you can buy video games, game activation keys, gift cards, software, and other digital goods at good prices. They also offer a subscription service called GAMIVO SMART, which for a small monthly fee gives you higher discounts on games, access to 24/7 live chat support, free games after a few months, and special perks like pre-order priority and participation in giveaways. So if you see a GAMIVO charge, it’s likely for game purchases or a subscription that helps you save money and get extra benefits. You can cancel the subscription anytime and still keep the benefits until your billing period ends.
The cancellation process is straightforward and involves a few simple steps on the Gamivo website including logging in, navigating to the Smart Area, and confirming cancellation in a pop-up window. Some users may find it slightly confusing initially, especially if they do not easily locate the cancellation button, but overall it is quick and does not require contacting customer service or complex steps.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a GAMIVO subscription.
How to Cancel GAMIVO: Step by Step
If you purchased through GAMIVO SMART Pass:
Log in to your GAMIVO account.
Navigate to the GAMIVO SMART Pass section of your account.
Scroll down to find the option "Deactivate Gamivo SMART Pass".
Click on "Deactivate" to cancel your subscription.
If you are canceling on the same day of activation, check your email for a confirmation request and complete it within 24 hours.
How to Contact GAMIVO
If you need assistance, here's how you can get in touch with GAMIVO's support team.
Check your emails carefully after cancellation attempts for a second confirmation email titled "Gamivo will miss you" which you must confirm to fully cancel.
Repeatedly attempt cancellation if it doesn’t work at first; some users report success after multiple tries.
Choose cancellation reason strategically, for example, select "this is a scam, I didn't choose to subscribe" to trigger more immediate attention.
Use the live chat feature aggressively, especially if you think you subscribed by accident, as live agents may offer refunds and expedite cancellations.
Act quickly to cancel before the next billing cycle to avoid unwanted charges.
Document all communications including screenshots and confirmation emails in case you need to escalate the issue.
Check account settings thoroughly as cancellation options are often hidden or confusing; sometimes contacting support is necessary.
Invoke consumer protection rights if residing in the EU or other regions with such laws to strengthen your case when disputing charges or cancellations.
Be firm and clear in your language when communicating with customer support, explicitly stating that you want to cancel and do not want any further charges.
Escalate politely but firmly if initial support does not help, asking to speak with supervisors or filing disputes through payment providers.
Why Do People Request Refunds from GAMIVO
Unauthorized subscription activation: Users report being subscribed to GAMIVO Smart subscription without their permission, describing it as a scam.
Significant price increases: Subscription prices increased significantly without clear user agreement.
Unexpected charges: Users unaware of the subscription despite only purchasing game keys, leading to unexpected fees.
Complicated cancellation process: Misleading emails requiring a second confirmation to cancel, causing frustration.
Deceptive cancellation communications: Receiving "Gamivo will miss you" emails that contain additional steps to confirm cancellation.
Violations of consumer protection laws: Cancellation and confirmation processes seen as deceptive, violating EU consumer rights.
Difficulty finding cancellation options: Lack of clear account card details or confusing cancellation procedures.
Automatic recurring fees: Monthly charges for the Smart subscription without active consent.
Financial reasons: Users cancel due to financial considerations or finding the subscription not cost-effective.
Insufficient usage time: Users not having enough time to fully utilize the subscription benefits.
Changing interests: Users cancelling because their gaming or purchase interest changed over time.
GAMIVO Refund Script
Script
Copy
Dear GAMIVO, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
GAMIVO Refund Policy
GAMIVO allows you to cancel the renewal of your SMART subscription at any time through the Gamivo SMART Pass section of your account by clicking "Deactivate Gamivo SMART Pass." If you cancel on the same day you activated the subscription, you must confirm the cancellation via an email sent within 24 hours of your request.
The Easiest Way to Get a GAMIVO Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GAMIVO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
GAMIVO's subscription contract is ongoing and can be canceled at any time, but the service remains active until the current billing period ends. Payments are automatically charged monthly or yearly unless consent is withdrawn. There are no early termination fees or lock-ins, but you must actively cancel through your account and be aware that charges continue until you do so. Also, cancellations require confirmation and the cancellation takes effect after the billing period, which might feel like a delayed cancellation.
Unauthorized subscription activation: Users report being subscribed to GAMIVO Smart subscription without their permission, describing it as a scam.
Significant price increases: Subscription prices increased significantly without clear user agreement.
Unexpected charges: Users unaware of the subscription despite only purchasing game keys, leading to unexpected fees.
Complicated cancellation process: Misleading emails requiring a second confirmation to cancel, causing frustration.
Deceptive cancellation communications: Receiving "Gamivo will miss you" emails that contain additional steps to confirm cancellation.
Violations of consumer protection laws: Cancellation and confirmation processes seen as deceptive, violating EU consumer rights.
Difficulty finding cancellation options: Lack of clear account card details or confusing cancellation procedures.
Automatic recurring fees: Monthly charges for the Smart subscription without active consent.
Financial reasons: Users cancel due to financial considerations or finding the subscription not cost-effective.
Insufficient usage time: Users not having enough time to fully utilize the subscription benefits.
Changing interests: Users cancelling because their gaming or purchase interest changed over time.
GAMIVO account login credentials (email and password)
Access to your GAMIVO account dashboard
Navigation to the Subscriptions or Smart Area on your account
Your current subscription or membership details
Confirmation of cancellation (usually clicking a "Deactivate" or "Cancel" button)
Reason for termination (may be required or optional for cancellation pop-up)
Access to customer support (if you encounter issues)
Before cancelling a GAMIVO subscription or membership, such as the GAMIVO SMART subscription, it is important to know that you will lose exclusive benefits like daily 20% discount codes on selected games, monthly 10% discount codes, and pre-order priority which grants you earlier access to pre-ordered games. You will also lose access to 24/7 customer service with live chat support and priority issue resolution. Additionally, free Customer Protection that guarantees the safety of all your purchases is only available to subscribers. When you cancel, be wary of misleading confirmation emails that may prompt further actions, and understand that access to these perks ends immediately upon cancellation. [source](https://www.gamivo.com/blog/gamivo-smart-gain-exclusive-benefits-and-more/?srsltid=AfmBOop3XeZxtD-LnSqBRYNLQqF00X9MLkxtLZ_FFKdzWCKvdXVLYTmX) and [user experiences](https://www.reddit.com/r/Gamivo/comments/12r1v3u/hidden_subscription_cancellation/)
GAMIVO allows you to cancel the renewal of your SMART subscription at any time through the Gamivo SMART Pass section of your account by clicking "Deactivate Gamivo SMART Pass." If you cancel on the same day you activated the subscription, you must confirm the cancellation via an email sent within 24 hours of your request.
To cancel your GAMIVO SMART subscription, you need to be logged into your GAMIVO account since the cancellation must be done in the SMART Pass section of your account. This implies you need your password to access your account to manage and cancel the subscription. If you don't remember your password, you can reset it at the GAMIVO password reset page here: https://www.gamivo.com/forgot-password. So yes, you do need your password to cancel the subscription, or at least access to the email to reset it.
We've actually written a step by step guide on how to get a refund from GAMIVO. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your GAMIVO subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your GAMIVO account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel GAMIVO online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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