2 - Select the account that purchased the Nintendo Switch Online membership plan.
3 - Select the picture of your icon in the upper-right corner to access Account Information.
4 - Scroll down and select Cancel Your Subscription by Turning Off Automatic Renewal.
How to Cancel Nintendo on the Nintendo Account website
1 - Visit accounts.nintendo.com/portal and sign in to the Nintendo Account that purchased the Nintendo Switch Online membership plan.
2 - Select Subscriptions.
3 - Select Cancel your subscription by turning off auto-renewal in the "Nintendo Switch Online Membership Status" section.
4 - Select Cancel Your Subscription by Turning Off Automatic Renewal to confirm.
Nintendo offers a membership service called Nintendo Switch Online, which lets you play games online, access classic NES and Game Boy games, save your game data in the cloud, and use special features like online chat on the Nintendo Switch 2. There are individual and family membership options, plus a higher tier called the Expansion Pack that includes even more classic games and extra DLC content. Subscriptions renew automatically but you can turn off automatic renewal in your account settings. You might see charges from Nintendo if you subscribe to these services or buy games and DLCs through their store. Nintendo also offers a free 7-day trial for new members.
Canceling a Nintendo Switch Online subscription involves straightforward steps either through the Nintendo eShop on the Switch console or via the Nintendo Account portal online. The process requires navigating to the automatic renewal settings and selecting terminate, which is a clear and user-friendly method, but it requires some familiarity with the Nintendo account and eShop interface.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Nintendo subscription.
How to Contact Nintendo
If you need assistance, here's how you can get in touch with Nintendo's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Nintendo Refund
Start cancellation early by disabling auto-renewal immediately after subscribing; no deadline exists for turning it off.
Use clear and polite language when communicating with customer support, focusing on a straightforward request to cancel or stop auto-renewal.
Escalate by phone if online cancellation options are unclear or unavailable; Nintendo support phone numbers are often more effective than email or chat.
Be persistent if the cancellation confirmation isn’t received; follow up until you get a confirmation that auto-renewal is disabled.
Time your cancellation just before the renewal date to avoid charges but after you’ve used the service to maximize value.
If the account is part of a Family Plan, ensure you leave or remove the account if you don’t want to be charged, as this can affect subscription status.
Watch out for multiple subscriptions or linked payment methods that might auto-renew independently; manage all payment methods.
For free trials without auto-renewal, cancellation options may be limited online; phone support is recommended.
Do not rely on just turning off auto-renewal on the console; always verify on the Nintendo Account website for subscription status.
Document and save all cancellation confirmations from Nintendo in case of billing disputes later.
Why Do People Request Refunds from Nintendo
Not using the service enough - Users cancel because they do not play online games frequently enough to justify the cost.
Financial reasons - To save money or cut down on expenses, users decide to cancel memberships.
Loss of access to key features - Cancellation results in loss of online play, save data cloud backup, and Nintendo Entertainment System access, which some may find limiting or problematic.
Accidental or automatic renewal - Some users cancel due to unexpected automatic renewals and may seek refunds.
No refunds for remaining time - Nintendo does not offer refunds or credits for remaining membership time, leading to cancellations before renewal.
Family group impact - For family memberships, cancelling affects all members, which may lead to reconsideration or cancellation.
Account management issues - Deleting the Nintendo account linked to the subscription or switching accounts can cause users to cancel or lose access.
Technical or service issues - Problems with the service itself can prompt users to cancel and contact support.
Nintendo Refund Script
Script
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Dear Nintendo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Nintendo
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Nintendo Refund Policy
Nintendo Switch Online membership can be cancelled by turning off automatic renewal at least 48 hours before the membership expires. The service continues until the end of the current paid period, with no refunds or credits provided for unused time. Family memberships end for all members when the primary membership ends, and cloud save or NES access ceases upon cancellation.
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The Easiest Way to Get a Nintendo Refund
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Frequently Asked Questions
Nintendo employs a policy where you can cancel your subscription by turning off automatic renewal, but the subscription remains active until the end of the paid term without refunds for the unused period. You should terminate automatic renewal at least 48 hours before the membership expiry to avoid unwanted charges. Notably, there are no early-cancellation fees or lock-ins, but once canceled, online play and cloud save data features are lost after the subscription ends, which could be a landmine if not anticipated.
Not using the service enough - Users cancel because they do not play online games frequently enough to justify the cost.
Financial reasons - To save money or cut down on expenses, users decide to cancel memberships.
Loss of access to key features - Cancellation results in loss of online play, save data cloud backup, and Nintendo Entertainment System access, which some may find limiting or problematic.
Accidental or automatic renewal - Some users cancel due to unexpected automatic renewals and may seek refunds.
No refunds for remaining time - Nintendo does not offer refunds or credits for remaining membership time, leading to cancellations before renewal.
Family group impact - For family memberships, cancelling affects all members, which may lead to reconsideration or cancellation.
Account management issues - Deleting the Nintendo account linked to the subscription or switching accounts can cause users to cancel or lose access.
Technical or service issues - Problems with the service itself can prompt users to cancel and contact support.
Nintendo Account login credentials (email and password)
Access to the Nintendo Switch console or a computer/smart device
Active internet connection
Subscription or membership type (e.g., Nintendo Switch Online, individual or family plan)
Knowledge of which account purchased the subscription (if multiple Nintendo accounts are used)
Access to the Nintendo eShop or the Nintendo Account website
Ability to turn off automatic renewal at least 48 hours before expiration
Before cancelling your Nintendo Switch Online membership, know that you will lose access to all the benefits of the service once your membership expires. This includes losing the Save Data Cloud backup, although you can regain access within 180 days by starting a new membership. If you have a family membership, all members of the family group will lose access as well. Additionally, any Nintendo Switch Game Vouchers require an active membership to redeem, but vouchers remain usable if you renew before they expire. You will, however, keep access to any custom user icons you've created despite the membership cancellation.
Nintendo Switch Online membership can be cancelled by turning off automatic renewal at least 48 hours before the membership expires. The service continues until the end of the current paid period, with no refunds or credits provided for unused time. Family memberships end for all members when the primary membership ends, and cloud save or NES access ceases upon cancellation.
To cancel a Nintendo Switch Online subscription, you need to sign in to the Nintendo Account that purchased the membership either on the Nintendo eShop or on the Account Home website at accounts.nintendo.com/portal. Since you must sign in to manage your subscriptions, you will need your password to access the account. If you've forgotten your password, you can reset it at https://account.nintendo.com/reset. Nintendo does not offer cancellation without authentication like phone or chat support without a password.
We've actually written a step by step guide on how to get a refund from Nintendo. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Nintendo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Nintendo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Nintendo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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