Support

Chargeback for Business

Get Chargeback

Difficulty
Estimated Time
How to Cancel vca: Step by Step
How to Contact vca
Tips and Tricks for Getting a vca Refund
Why Do People Request Refunds from vca
vca Refund Script
vca Refund Policy
The Easiest Way to Get a vca Refund

4.5

7,420 rated reviews

How to Cancel vca

The Ultimate Step by Step Guide to Cancelling a vca Subscription or Membership (vca.com)

Bella K.

Published

June 30, 2025

Updated

July 1, 2025

VCA Animal Hospitals offers veterinary care for pets including regular check-ups, urgent care, and specialized treatments. They have a service called CareClub, which is a subscription plan where members pay a monthly fee and get benefits like unlimited exams, vaccines, diagnostic tests, microchipping, and discounts on preventive services. CareClub members also get 24/7 live chat support and can manage their membership easily online or through the myVCA app. So, if you are getting billed by VCA, it might be for this CareClub subscription or for other veterinary care services they provide.

Difficulty

12345678910

Easy Medium Very Hard

The cancellation process for VCA CareClub is somewhat complex, requiring the user to review their agreement, contact the specific enrolling hospital, provide documentation, submit a written cancellation request, and potentially discuss fees. The process involves multiple steps and can take up to 2-4 weeks for final processing, making it moderately difficult and time-consuming compared to straightforward online cancellations.

Estimated Time

On average, it takes 00 10 minutes to cancel a vca subscription.

How to Cancel vca: Step by Step

If you purchased through VCA.com:

Contact Customer Service:
- Call VCA Customer Service at 1-800-332-8000.
- Alternatively, email them at custserv@vca.com.
Have your details ready:
- Your membership ID or account details.
- The name on the account.
- Any additional verification information they may require.
Request cancellation:
- Clearly state you want to cancel your Care Club membership.
- Follow any instructions provided by the customer service representative.
Confirmation:
- Ask for confirmation of the cancellation via email or text.

If you purchased through another source:

Identify the source where the purchase was made (if applicable).
Follow their specific cancellation policy relevant to your subscription.
Contact them directly for further steps.

How to Contact vca

If you need assistance, here's how you can get in touch with vca's support team.

Phone

(800) 822-7387

careclubpayments@vca.com

Site

https://vca.com/contact-us

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a vca Refund

Call multiple times and speak to different representatives or nurses hoping to find one willing to cancel.
Check your contract carefully to understand if you are bound to pay the entire plan period regardless of cancellation.
If your pet passes away or is rehomed, mention this circumstance as some users had success cancelling under compassionate reasons.
Leave negative reviews or complaints publicly to put pressure on VCA for cancellation or refunds.
Ask if charges can be prorated if you are cancelling mid-term due to pet passing or other emergencies.
Be persistent and escalate by requesting to speak to managers or supervisors if initial reps refuse to cancel.
Do not rely on official policy alone as practical enforcement can vary greatly by location and staff.
Timing your call during less busy hours may improve chances to get a cooperative representative.
Use firm but polite language emphasizing your reasons clearly and asking directly for cancellation.

Why Do People Request Refunds from vca

Closure of VCA facilities resulting in automatic membership cancellations.
Nonpayment of premiums leading to cancellation of pet insurance or memberships.
Unexpected or excessive charges on invoices, including services not performed but billed.
Lack of clear communication and delays in responses from VCA staff regarding billing and care concerns.
Dissatisfaction with pricing transparency and unexpected high costs beyond initial quotes.
Concerns over quality of service or treatment decisions that customers believe were unnecessary.
Requests for refunds due to overcharging, unwarranted procedures, and unclear billing.
Policy terms non-compliance or insurance company stopping coverage affecting memberships.
Customer disputes over emergency vet services costs and related charges.
Membership cancellation due to material changes affecting insurability or contract terms.

vca Refund Script

Script

Copy

Dear vca, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,

vca Refund Policy

VCA CareClub membership renews annually, and to cancel without penalty, members must submit a notice of non-renewal at least 30 days before the membership year ends. Cancellation can be done by emailing careclubpayments@vca.com or calling (800) 743-8838. This policy ensures members avoid automatic renewal fees by providing timely cancellation notice.

The Easiest Way to Get a vca Refund

If you’re frustrated trying to cancel your subscription, membership, or bill from vca—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

vca May Show Up On Your Statement As:

VCA ANIMAL HOSP VCA ANIMAL HOSPITAL VCA ANIMAL HOSPITALS VCA ANIMAL VCA.COM VCA ANIMAL CARE

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.