Twitch is a platform where people watch others play games, chat, and share content in real time. If you're getting billed by Twitch, it might be because of subscriptions—these let you support your favorite streamers for $4.99 or more each month and in return, you get cool perks like special emotes, badges, and ad-free viewing. You can also buy Bits, which are virtual goods used to cheer and support creators during their streams. Some people get free subscriptions if they have Amazon Prime, thanks to Prime Gaming.
Cancelling a subscription on Twitch involves straightforward steps on the Twitch subscription management page, such as selecting your subscription and opting out of auto-renewal, making the process quick and user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Twitch subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
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$0
Years
Tips and Tricks for Getting a Twitch Refund
Cancel through website subscriptions management page (https://www.twitch.tv/subscriptions?tab=paid) and find the "Cancel Subscription" option.
Gifted subs cannot be canceled; they expire after the gifted period ends.
For subscriptions purchased on mobile devices (iOS/Android), cancel through the respective app store (Apple App Store, Google Play) since Twitch itself doesn't allow cancelling these from PC.
Contact Twitch Support to escalate if you cannot find cancellation options.
Send emails to purchasesupport@twitch.tv to request refunds or assistance with accidental or unwanted subs.
Use direct language like "I want to cancel my subscription immediately" and mention potential chargebacks or disputes if necessary.
Timing matters: Cancel subscriptions before the renewal date to avoid being charged for the next billing cycle.
Disable auto-renewal rather than searching for outright cancellation in some cases to stop future charges.
Refunds are unlikely through Twitch directly; attempt chargebacks via your bank or payment provider, especially effective in the EU under consumer protection laws.
If you have trouble canceling on PC, reinstall the Twitch mobile app or access mobile subscription settings to manage or cancel subs.
Why Do People Request Refunds from Twitch
Financial reasons - viewers may find the subscription cost too high or have budget constraints.
Change in streaming schedule - if the streamer changes their schedule or streams less often, subscribers may cancel.
Personal schedule conflicts - subscribers may have changes in their own schedule and can't keep up with the stream anymore.
Desire to subscribe manually - some viewers prefer to manually subscribe each time instead of automatic renewals.
Payment method issues - problems or changes needed with payment methods can lead to cancellations.
Dissatisfaction with content - if content quality drops or viewers lose interest, they may cancel their subscription.
Price increases - increases in subscription prices can motivate users to cancel.
Failed payment attempts - failed payments over multiple attempts can result in automatic subscription cancellation.
Twitch Refund Script
Script
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Dear Twitch, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Twitch Refund Policy
Twitch subscriptions automatically renew and are billed at the start of each payment period until cancelled. To avoid charges for the next period, you must cancel at least 24 hours before the renewal date by selecting the “Do Not Renew” option. Subscription access continues until the end of the current paid period, and generally, refunds are not provided after purchase unless required by law or at Twitch's discretion.
Get help with your refund
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The Easiest Way to Get a Twitch Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Twitch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
You can cancel your Twitch subscription at any time, but you must do so at least 24 hours before the renewal date to avoid being charged for the next period. The cancellation only takes effect at the end of your current paid subscription period, so you will have access until that time. There are no contracts, early cancellation fees, or lock-ins, but you should be aware that charges are automatic until cancellation and failing to cancel in time means you will be billed for another period.
Financial reasons - viewers may find the subscription cost too high or have budget constraints.
Change in streaming schedule - if the streamer changes their schedule or streams less often, subscribers may cancel.
Personal schedule conflicts - subscribers may have changes in their own schedule and can't keep up with the stream anymore.
Desire to subscribe manually - some viewers prefer to manually subscribe each time instead of automatic renewals.
Payment method issues - problems or changes needed with payment methods can lead to cancellations.
Dissatisfaction with content - if content quality drops or viewers lose interest, they may cancel their subscription.
Price increases - increases in subscription prices can motivate users to cancel.
Failed payment attempts - failed payments over multiple attempts can result in automatic subscription cancellation.
Twitch username (account used for subscription)
Twitch password (for account login to manage/cancel subscriptions)
Access to registered email address (for cancellation confirmation and support help)
Identify the specific subscription, channel, or service you want to cancel
Reason for cancellation (Twitch requires an answer to a cancellation reason prompt; choices provided—mandatory)
Amazon account details (if canceling Twitch Prime or if subscription is tied to Amazon)
Apple ID or Google Account login and access (if subscription was purchased via Apple App Store or Google Play)
Invoice or transaction ID (if requesting support to cancel or refund; found on your purchase receipt)
Date and amount of relevant charges (may be needed if contacting Twitch support for account issues)
Access to the device or app (needed to complete cancellation if using mobile apps or App Store subscriptions)
Before canceling a Twitch subscription, know that you will keep access to subscription perks until the end of your current billing period, indicated by a “Sub End Date.” After cancellation, you lose benefits like ad-free viewing, channel emotes, subscriber-only chat, and other subscriber-exclusive content immediately once the subscription fully expires. If you had a subscription streak, canceling and not resubscribing within a week causes you to lose that streak. Also, plan to cancel at least 24 hours before your renewal date to avoid being charged for the next period.
Twitch subscriptions automatically renew and are billed at the start of each payment period until cancelled. To avoid charges for the next period, you must cancel at least 24 hours before the renewal date by selecting the “Do Not Renew” option. Subscription access continues until the end of the current paid period, and generally, refunds are not provided after purchase unless required by law or at Twitch's discretion.
To cancel a subscription on Twitch, you need to be signed in to your account either on the Twitch website or app. This means you need to have access to your account credentials, so if you don't remember your password, you will need to reset it to log in. You cannot cancel a subscription without being logged in, but once signed in, the cancellation process does not separately prompt for your password again. If you need to reset your password, you can do so here: https://www.twitch.tv/forgot_password
We've actually written a step by step guide on how to get a refund from Twitch. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Twitch subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Twitch account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Twitch online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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