Deliveroo is a food delivery service that brings meals from restaurants right to your door. They offer a subscription called Deliveroo Plus, which gives you free delivery on orders that meet the minimum spend, along with special perks and offers. You can choose different plans like monthly or yearly, and you might see a charge on your bill if you’re subscribed. Managing your subscription is easy through your account, where you can change plans, update payment methods, or cancel anytime.
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Deliveroo subscription can be cancelled easily online by navigating to the Deliveroo account page and following straightforward steps. There are also alternative options to cancel via phone, email, or live chat, making the process accessible and quick.
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How to Cancel Deliveroo: Step by Step
If you purchased through the Deliveroo website:
- Log in to your Deliveroo account on the website.
- Go to the Account section.
- Select Deliveroo Plus.
- In the Deliveroo Plus section, find the option to Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through the Deliveroo app:
- Open the Deliveroo app on your device.
- Tap on your profile icon in the top corner.
- Select Deliveroo Plus.
- Choose My Subscription.
- Find and select the option to Cancel Subscription.
- Confirm your cancellation by following the on-screen instructions.
If you purchased through the Google Play Store:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and select your Deliveroo subscription.
- Tap Cancel Subscription and follow any prompts to finalize the cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Deliveroo subscription.
- Select Cancel Subscription and confirm your cancellation.
Tips & Tricks for Canceling Deliveroo
- Cancel through Apple Pay or Google Play subscriptions settings if the option is not visible in the Deliveroo app or website.
- Check multiple accounts if you have more than one Deliveroo account to ensure you’re cancelling the correct subscription.
- Use phone or app payment settings to find and cancel the subscription if it is linked to Apple or Google payment methods.
- Reset the app or log out and log back in if cancel option does not initially load or appear.
- Act quickly during free trial periods to cancel to avoid automatic renewal charges.
- Contact customer support persistently and escalate politely if cancellation option is not available or charges continue.
- Request refund if you were charged erroneously or if subscription continued after cancellation.
- Document all communications with screenshots or emails in case you need proof for disputes or chargeback requests.
- Consider timing your cancellation right before the renewal date to minimize risk of being charged post cancellation.
- Use clear, firm language in communications, stating that you want to terminate the subscription immediately and expect confirmation.
- If automated attempts fail, try escalation through social media or public forums to get faster customer service response.
Deliveroo Customer Service Info
If you need assistance, here's how you can get in touch with Deliveroo's support team.
Cancel Deliveroo Script
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Dear Deliveroo Team,
I hope this message finds you well. I would like to kindly request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue with the subscription at this time.
Thank you for your prompt attention to this matter. I appreciate your assistance and look forward to a confirmation of my cancellation.
Best regards,
Frequently Asked Questions
Deliveroo Plus subscription can be managed and cancelled through the user account under 'Deliveroo Plus'. Users can request a full refund within the first 14 days of their paid subscription period; however, cancellations after this 14-day cooling-off period are not eligible for a refund. For any difficulties or concerns related to cancellation, Deliveroo advises contacting their Customer Care team for assistance.
To cancel your Deliveroo Plus subscription, you will need to log in to your account on the Deliveroo website and navigate to the 'Account' section. At the bottom of the page, you can choose to deactivate your account permanently, but you must enter your password to confirm the cancellation. If you don't remember your password, you can reset it here: https://deliveroo.de/en/password_reset. This means you cannot cancel your subscription without having access to your password or resetting it first.
- Getting wrong orders
- Late orders
- Missing items
- Damaged items
- Cold food
- Not seeing the value of subscribing to the Deliveroo Plus membership subscription
Deliveroo allows you to cancel your Deliveroo Plus subscription at any time, with the benefits lasting until the end of the current billing period. However, be aware that there is a 14-day cooling-off period after sign-up during which you can get a full refund if you cancel. Outside of this period, fees are generally non-refundable, and cancelling a free trial ends benefits immediately. Additionally, if you pause your subscription for three months or more, Deliveroo may auto-cancel it. Payments must be updated promptly, or your subscription can be cancelled without refund.
Before cancelling your Deliveroo subscription, it's important to know a few things. Once cancelled, you lose access to Deliveroo Plus benefits such as free delivery from many restaurants on orders over a certain amount, and access to Deliveroo Plus Rewards. If you cancel during a free trial period, you immediately forfeit any remaining free days. After cancellation, you will still need to pay service fees and small order fees on your orders. Also, if you cancel after the first 14 days of a paid subscription, you won't receive a refund. If you accidentally cancel, you can re-subscribe and regain access without needing to reuse your voucher code.
- Deliveroo account login credentials (email address and password)
- Access to your account settings on the Deliveroo website or app
- Subscription details (type of subscription/membership, e.g. Deliveroo Plus, billing date)
- Personal identification information such as full name, email address, and sometimes phone number (if contacting customer support or using a form)
- Billing information (if confirming the correct subscription or for any final charges/refunds)
- Reason for cancellation (optional but sometimes requested on forms)
- The date you want the cancellation to take effect (e.g., immediately or end of billing cycle)
- Submission of a cancellation request via the Deliveroo app/website, email, or customer support form
- Additional third-party account details, if your subscription was set up through Apple, Google Play, PayPal, etc.
We've actually written a step by step guide on how to get a refund from Deliveroo. Check it out!
The Easiest Way to Cancel Deliveroo
If you’re frustrated trying to cancel your subscription, membership, or bill from Deliveroo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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