Can I Cancel Deliveroo at Any Time?

Deliveroo allows you to cancel your Deliveroo Plus subscription at any time, with the benefits lasting until the end of the current billing period. However, be aware that there is a 14-day cooling-off period after sign-up during which you can get a full refund if you cancel. Outside of this period, fees are generally non-refundable, and cancelling a free trial ends benefits immediately. Additionally, if you pause your subscription for three months or more, Deliveroo may auto-cancel it. Payments must be updated promptly, or your subscription can be cancelled without refund.

Why Do People Cancel Deliveroo?

Getting wrong orders Late orders Missing items Damaged items Cold food Not seeing the value of subscribing to the Deliveroo Plus membership subscription

What Information Do I Need to Cancel Deliveroo?

Deliveroo account login credentials (email address and password) Access to your account settings on the Deliveroo website or app Subscription details (type of subscription/membership, e.g. Deliveroo Plus, billing date) Personal identification information such as full name, email address, and sometimes phone number (if contacting customer support or using a form) Billing information (if confirming the correct subscription or for any final charges/refunds) Reason for cancellation (optional but sometimes requested on forms) The date you want the cancellation to take effect (e.g., immediately or end of billing cycle) Submission of a cancellation request via the Deliveroo app/website, email, or customer support form Additional third-party account details, if your subscription was set up through Apple, Google Play, PayPal, etc.

What Should I Know Before Cancelling Deliveroo?

Before cancelling your Deliveroo subscription, it's important to know a few things. Once cancelled, you lose access to Deliveroo Plus benefits such as free delivery from many restaurants on orders over a certain amount, and access to Deliveroo Plus Rewards. If you cancel during a free trial period, you immediately forfeit any remaining free days. After cancellation, you will still need to pay service fees and small order fees on your orders. Also, if you cancel after the first 14 days of a paid subscription, you won't receive a refund. If you accidentally cancel, you can re-subscribe and regain access without needing to reuse your voucher code.

What is Deliveroo's Cancellation Policy?

Deliveroo Plus subscription can be managed and cancelled through the user account under 'Deliveroo Plus'. Users can request a full refund within the first 14 days of their paid subscription period; however, cancellations after this 14-day cooling-off period are not eligible for a refund. For any difficulties or concerns related to cancellation, Deliveroo advises contacting their Customer Care team for assistance.

Do I Need My Deliveroo Password to Cancel?

To cancel your Deliveroo Plus subscription, you will need to log in to your account on the Deliveroo website and navigate to the 'Account' section. At the bottom of the page, you can choose to deactivate your account permanently, but you must enter your password to confirm the cancellation. If you don't remember your password, you can reset it here: https://deliveroo.de/en/password_reset. This means you cannot cancel your subscription without having access to your password or resetting it first.

Can I Get a Refund from Deliveroo?

We've actually written a step by step guide on how to get a refund from Deliveroo. Check it out!

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How To Cancel Your Deliveroo Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 27, 2025

5 min read

Difficulty

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Deliveroo subscription can be cancelled easily online by navigating to the Deliveroo account page and following straightforward steps. There are also alternative options to cancel via phone, email, or live chat, making the process accessible and quick.

Estimated Time

On average, it takes 00 10 minutes to cancel a Deliveroo subscription.

How to Contact Deliveroo

If you need assistance, here's how you can get in touch with Deliveroo's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Deliveroo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Deliveroo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Deliveroo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Deliveroo May Show Up On Your Statement As:

DELIVEROOCOUK 02033223444 DELIVEROO.CO.UK 442036999977 GB DELIVEROOCOUK 02033223444 GB DELIVEROO.CO.UK LONDON GBR IAP DELIVEROOCOUK 02033223444 DELIVEROOFR DELIVEROOCOUK 02033223444 GREAT BRITAIN DELIVEROO.FR PARIS 09 DELIVEROO.CO.UK 442036999977 GREAT BRITAIN IAP DELIVEROOCOUK 442036999977 DELIVEROO.CO.UK 442036999977 GBR DELIVEROOCOUK LONDON GBR DELIVEROO.CO.UK (VIA GOOGLE PAY IN-APP) DELIVEROO.CO.UK LONDON GB DELIVEROO.CO.UK 442036999977 GB DELIVEROO.CO.UK LONDON DELIVEROO.U DELIVEROO.COM.AU NORTH SYDNEY SH DELIVEROO.FR DELIVEROOFR 8778877815 DELIVEROOES IAP DELIVEROO.CO.UK 442036999977 DELIVEROOCOUK ROOM 424 7 GRA LONDON EC3V 0DR GBR DELIVEROO.IE DUBLIN DELIVEROOCOUK 447954149023 GBR

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