Postmates is a delivery service that lets you order food, groceries, and other essentials right to your doorstep. You can browse local restaurants and shops through their app, making it super convenient for busy days. They also offer a subscription service called Postmates Unlimited, which allows you to get free delivery on orders over a certain amount, making it perfect if you order a lot. If you're getting billed by them, it's likely for your subscription or for the delivery services you’ve used.
Difficulty
12345678910
Easy Medium Very Hard
Canceling a Postmates subscription is relatively straightforward but may require navigating through the app or website. Some users might find it slightly confusing or may overlook the cancellation option.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Postmates subscription.
How to Cancel Postmates: Step by Step
If you purchased through Postmates.com:
- Go to the Postmates website and log into your account.
- Click on your profile icon at the top right corner.
- Select Manage Subscription from the dropdown menu.
- Scroll down to find the option to Cancel Subscription.
- Follow the on-screen prompts to confirm the cancellation.
- You will receive a confirmation email regarding your subscription cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the Settings menu.
- Select Subscriptions.
- Find and tap on Postmates in the list of subscriptions.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm the cancellation by tapping Confirm.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Locate and tap on Postmates from the list.
- Tap Cancel Subscription.
- Follow the prompts to finalize your cancellation.
If you purchased through a third-party service:
- Check your subscription confirmation email for instructions that may apply to your service.
- Log into the third-party account where you purchased the subscription.
- Locate the subscription management section.
- Find the Postmates subscription and select Cancel.
- Confirm the cancellation following the provided steps.
If you need assistance, here's how you can get in touch with Postmates's support team.
Tips and Tricks for Getting a Postmates Refund
- Be clear and direct about your intent to cancel when contacting customer service.
- Use the chat feature in the app; it often connects you to support faster.
- Contact them during off-peak times (like late evenings) for better response times.
- Start by asking for a refund on any recent charges; it may lead to an offer to cancel easily.
- Store cancellation options outside of the app; sometimes the interface can be misleading.
- Be persistent if the initial representative doesn't help; ask to escalate to a supervisor.
- Document your interactions with support; screenshots can help if you face issues later.
- Point out loyalty issues; if you’ve been a long-term customer, mention it to urge concessions.
- Be polite but firm; maintain a composed demeanor to increase your chances of a positive result.
- Sometimes, mentioning financial hardship can lead to quicker cancellations and possible waivers.
- Utilize social media if you're not getting help; a tweet or post can escalate your issue quickly.
- Check for any active promotions that might tip the scales in your favor if you express cancellation.
Why Do People Request Refunds from Postmates
- High delivery fees making it less economical.
- Increased prices for service or subscription fees.
- Service quality issues such as late deliveries or wrong orders.
- Limited restaurant options available in their area.
- Infrequent use leading to unnecessary costs.
- Preference for local delivery services over Postmates.
- Better deals or promotions from competing delivery apps.
- Negative customer service experiences affecting overall satisfaction.
- Change in spending habits or budget constraints.
- Desire to cook at home more often instead of ordering out.
Postmates Refund Script
Script
Copy
Dear Postmates, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Postmates Refund Policy
Postmates allows you to cancel your membership at any time without any cancellation fees. Once you cancel, you will retain access to your subscription benefits until the end of your current billing cycle, after which your membership will terminate.
The Easiest Way to Get a Postmates Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Postmates—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
Postmates Postmates.com Postmates Delivery Postmates Food PMT*Postmates Postmates Inc. Postmates Order
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
