DoorDash is a service that delivers food, groceries, and other items from local stores right to your door. They offer a subscription called DashPass, which for a monthly or yearly fee, gives you unlimited free delivery and lower service fees on eligible orders. So, if you see charges from DoorDash, it might be for a delivery fee or your DashPass subscription if you're signed up. Overall, it makes ordering convenient and often cheaper with the subscription if you order frequently.
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The process to cancel a DoorDash subscription (DashPass) is relatively straightforward and can be done through the app or website by navigating to account settings and choosing the cancellation option. While the steps are clear, some users may experience confusion due to unexpected ongoing charges if the subscription is not properly canceled, which adds some difficulty but is still manageable.
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How to Cancel DoorDash: Step by Step
If you purchased through DoorDash.com:
- Launch the DoorDash app or access doordash.com.
- Click on the account icon.
- Go to Manage DashPass.
- Choose Cancel Membership to terminate your membership.
- Select a reason for cancellation and then click Select reason.
- Confirm the cancellation by selecting Cancel DashPass.
- Your membership is now successfully canceled. Press Got it to return to the Manage DashPass page.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap on DashPass in the list of subscriptions.
- Select Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find DashPass and tap on it.
- Select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling DoorDash
- Skip the usual “Manage DashPass” cancel button because it may be missing—go to Settings > Get Help, pick an order, select “something else” then “contact support” to get to the virtual assistant and directly request cancellation.
- Persistently tell the virtual assistant you want to cancel, even if it tries to talk you out of it; eventually it should cancel.
- Call DoorDash customer support instead of relying on chat or app options for better success and to escalate issues.
- Save all evidence such as screenshots of chats, receipts, and cancellation attempts to use when escalating or disputing charges.
- If cancellations fail or unauthorized charges continue, contact your credit card company to dispute or stop payments as a last resort.
- Try closing and reopening chat sessions to get a different, potentially more helpful support agent.
- Escalate by asking for supervisors or a specialized escalation team via phone calls; email promises often result in “denied” responses without real resolution.
- Cancel your payment methods attached to DoorDash to help prevent further charges if subscription cancellation is not properly processed.
- Delete the DoorDash app after cancellation to avoid accidental continued usage and feel “free” from unwanted memberships.
- Timing matters: Cancel at least 24 hours before the next billing cycle to avoid unexpected charges if you manage to cancel through any official means.
DoorDash Customer Service Info
If you need assistance, here's how you can get in touch with DoorDash's support team.
Cancel DoorDash Script
Script
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Hello DoorDash Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my personal circumstances that limit my ability to use the service as frequently as before. I appreciate the convenience that DoorDash offers, but I believe it's best for me to pause my membership at this time.
Thank you for your assistance in processing this cancellation. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
DoorDash's DashPass subscription can be canceled at any time through the 'Manage DashPass' section in your account to avoid charges for the next billing cycle. If canceled during a trial, benefits end immediately, but if after billing, the subscription remains active until the end of the paid period. Members who self-cancel retain benefits until their subscription period ends and cannot change plans during this time.
To cancel your DoorDash subscription (DashPass), you need to log in to your account on the app or doordash.com and go to the "Manage DashPass" section under your account. This means you do need your account access, which typically requires a password. If you have forgotten your password, you can reset it here: https://www.doordash.com/forgot-password. Once logged in, you can cancel the membership by selecting "Cancel Membership" and following the prompts. There's no indication that DoorDash allows cancellation via phone or chat without logging in.
- Too expensive: Users feel the subscription cost outweighs the benefits.
- Unappealing benefits: Customers do not find the DashPass or subscription benefits valuable enough.
- Poor delivery experience: Issues with late, incorrect, or missing orders lead to cancellations.
- Unsatisfactory refund handling: Customers cancel after dissatisfaction with refund amounts or refusals.
- Account issues: Complaints about DoorDash deleting accounts or canceling subscriptions unexpectedly.
- Disputes over service terms: Violations of terms of service or disputes causing subscription cancellations.
- Poor customer service: Frustration with customer support affects decisions to cancel.
- Travel or illness: Temporary inability to use the service prompts subscription suspension or cancellation.
- Promotional/trial ended: Users cancel after trial periods or promotional subscriptions expire.
- Limited refund policies: DoorDash's strict refund rules make users hesitant to keep subscriptions.
You can cancel your DoorDash DashPass subscription at any time, but you must do so at least 24 hours before your next billing date to avoid being charged for the next subscription period. If you cancel during a free trial, your benefits end immediately. There are no contracts, early cancellation fees, or lock-in gimmicks, but deleting the app does not stop recurring payments, so you need to cancel through account settings.
Before cancelling your DoorDash DashPass subscription, it's important to know that if you cancel during a free trial period, your benefits will end immediately. After cancelling during a paid period, your DashPass benefits such as discounted delivery fees and exclusive promotions will remain valid only until the end of your current billing cycle. Once cancelled, you will lose access to these savings and features. Also, you will receive an email confirmation that your subscription has been cancelled.
- DoorDash account login credentials (email and password)
- Access to the DoorDash app or website (for in-app or online cancellation)
- Ability to navigate to the "Manage DashPass" or subscription section
- Selection of a cancellation reason (may be required during the process)
- Confirmation of cancellation (you will need to explicitly confirm)
- Email associated with your DoorDash account (if canceling via email or with support)
- Payment details (last 4 digits of card, expiration date, and billing ZIP may be needed if you don't have account access and call support)
- Knowledge of your next billing date (to avoid additional charges)
- Access to your Apple or Google account (if subscribed via Apple/Google, use their settings for cancellation)
- Any requested account identification details (if contacting customer support for account verification)
We've actually written a step by step guide on how to get a refund from DoorDash. Check it out!
The Easiest Way to Cancel DoorDash
If you’re frustrated trying to cancel your subscription, membership, or bill from DoorDash—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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