Grubhub is an online food delivery service that lets you order meals from local restaurants or national chains for delivery or pickup. They also offer a subscription called Grubhub+, which costs about $9.99 a month and gives you benefits like $0 delivery fees, lower service fees, 5% back on pickup orders, and exclusive offers. If you subscribe, Grubhub will automatically charge your saved payment method each month unless you cancel at least 24 hours before your next billing date. It's basically a convenient way to save money on fees if you order food often through their service.
Cancelling a Grubhub subscription is straightforward through their website by accessing the account settings and following clear cancelling steps. The instructions are simple and can be done quickly without needing to contact customer support, but navigating to the specific section might require minor navigation knowledge.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Grubhub subscription.
Savings over 5 years from cancelling your $15/month subscription
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Tips and Tricks for Getting a Grubhub Refund
Be persistent with customer service: Reaching out via phone (1-877-585-1085) and insisting on speaking to a representative can be necessary to get the cancellation processed.
Request escalation: If initial support denies your cancellation or refund, ask firmly to escalate the issue to a supervisor or manager.
Use clear, firm language: State that you do not want to be charged further and demand confirmation of the cancellation in writing.
Cancel before the trial ends: If on a free trial, make sure to cancel at least a day before the trial period ends to avoid being charged.
Check for automatic payments: Sometimes cancellation on the app doesn’t stop automatic card charges, so also disable auto payments on your bank/card if possible.
Confirm cancellation by email or screenshot: Ask for and save a cancellation confirmation email or take screenshots as proof.
Remove payment methods/account info: Some users report removing card details or deleting their account after cancellation helps prevent further charges.
Timing your cancellation: Canceling mid-cycle or close to the billing date can cause charges; try to cancel well before next billing.
Be prepared for glitches: The online cancellation process can fail or not show confirmation; document attempts and keep trying support.
Why Do People Request Refunds from Grubhub
Orders being significantly late
Incorrect items delivered
Missing items from the order
Food quality not meeting expectations (e.g., cold food when it should be hot)
Orders marked as delivered but never actually received
Poor customer service and repeated order issues
Technical glitches in the app causing order problems
Unwanted or confusing auto-inserted tips
High fees and dissatisfaction with pricing
Incorrect or missing subscription discounts or promotions
Concerns over delivery driver behavior or theft
Cancelled memberships due to dissatisfaction with overall service quality
Grubhub Refund Script
Script
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Dear Grubhub, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Grubhub Refund Policy
Grubhub+ is an automatically renewing membership billed monthly or yearly, which can be canceled anytime at least 24 hours before the next payment to avoid further charges. Membership can be canceled via the app or website, with benefits continuing until the period's end; refunds are generally not provided unless Grubhub permits. For Amazon Prime members, unlinking accounts cancels Grubhub+, and Grubhub reserves the right to modify or cancel memberships at any time.
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The Easiest Way to Get a Grubhub Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Grubhub—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Grubhub Plus subscription has a key lock-in aspect where you must cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. There are no refunds or credits given for partially used membership periods unless Grubhub decides otherwise at its discretion, so if you miss the cancellation window, you will be charged for the full upcoming period. Additionally, promotional or third-party memberships might have different cancellation rules or immediate termination upon cancellation, so it's important to review those terms if applicable.
Orders being significantly late
Incorrect items delivered
Missing items from the order
Food quality not meeting expectations (e.g., cold food when it should be hot)
Orders marked as delivered but never actually received
Poor customer service and repeated order issues
Technical glitches in the app causing order problems
Unwanted or confusing auto-inserted tips
High fees and dissatisfaction with pricing
Incorrect or missing subscription discounts or promotions
Concerns over delivery driver behavior or theft
Cancelled memberships due to dissatisfaction with overall service quality
Account login credentials (email/username and password) to access your Grubhub account
Email address associated with your Grubhub account (especially if contacting support by email)
Access to the Grubhub app or website (subscription management is typically handled through the user interface)
Knowledge of the subscription or membership type (e.g., Grubhub+ or directly recurring order/bill)
Order or account details (if requesting a refund or billing cancellation, reference order number may be needed)
Reason for cancellation (sometimes required in the cancellation process or chat)
For Amazon-linked accounts: Ability to manage linked services within your Amazon "Your Account" dashboard
Before cancelling a Grubhub+ subscription, know that all special offers tied to the membership will immediately end upon termination unless Grubhub decides otherwise. You can cancel up to 24 hours before your next scheduled payment to avoid additional charges, but refunds or credits are generally not provided for partially used periods. Once cancelled, you lose access to all membership benefits at the end of your current billing cycle, and continued use of Grubhub+ after cancellation is not allowed. Additionally, if you have an Amazon Prime-linked membership, pausing or terminating your Prime membership will also impact your Grubhub+ membership.
Grubhub+ is an automatically renewing membership billed monthly or yearly, which can be canceled anytime at least 24 hours before the next payment to avoid further charges. Membership can be canceled via the app or website, with benefits continuing until the period's end; refunds are generally not provided unless Grubhub permits. For Amazon Prime members, unlinking accounts cancels Grubhub+, and Grubhub reserves the right to modify or cancel memberships at any time.
To cancel your Grubhub subscription (Grubhub+ membership), you need to log in to your Grubhub account on the app or website, which requires your password or login credentials. Once logged in, you can navigate to your account, select "Grubhub+", and then choose "Cancel Membership" to cancel your subscription. If you've forgotten your password, you can reset it at this URL: https://www.grubhub.com/account/reset-password/. If you can't log in, you might contact Grubhub support for help, but typically password authentication is needed for cancellation.
We've actually written a step by step guide on how to get a refund from Grubhub. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Grubhub subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Grubhub account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Grubhub online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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