Grubhub is an online food delivery service that lets you order meals from local restaurants or national chains for delivery or pickup. They also offer a subscription called Grubhub+, which costs about $9.99 a month and gives you benefits like $0 delivery fees, lower service fees, 5% back on pickup orders, and exclusive offers. If you subscribe, Grubhub will automatically charge your saved payment method each month unless you cancel at least 24 hours before your next billing date. It's basically a convenient way to save money on fees if you order food often through their service.
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Cancelling a Grubhub subscription is straightforward through their website by accessing the account settings and following clear cancelling steps. The instructions are simple and can be done quickly without needing to contact customer support, but navigating to the specific section might require minor navigation knowledge.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Grubhub subscription.
How to Cancel Grubhub: Step by Step
If you purchased through Grubhub:
- Go to https://www.grubhub.com/lets-eat in a web browser and log in if prompted.
- Click your name in the top right corner.
- Click or tap Grubhub+.
- Click or tap Cancel Membership, then follow the prompts to cancel.
If you purchased through the Grubhub App:
- Open the Grubhub app and sign in.
- Tap on Account at the bottom of the screen.
- Select Grubhub+ Membership.
- Tap Manage Membership and choose Cancel Membership.
- Follow the prompts to complete the cancellation.
If you purchased through a third-party service:
- Identify which third-party service was used (e.g., Apple, Google Play).
- Follow the cancellation instructions for that specific service to cancel your Grubhub subscription.
If you need assistance, here's how you can get in touch with Grubhub's support team.
Tips and Tricks for Getting a Grubhub Refund
- Be persistent with customer service: Reaching out via phone (1-877-585-1085) and insisting on speaking to a representative can be necessary to get the cancellation processed.
- Request escalation: If initial support denies your cancellation or refund, ask firmly to escalate the issue to a supervisor or manager.
- Use clear, firm language: State that you do not want to be charged further and demand confirmation of the cancellation in writing.
- Cancel before the trial ends: If on a free trial, make sure to cancel at least a day before the trial period ends to avoid being charged.
- Check for automatic payments: Sometimes cancellation on the app doesn’t stop automatic card charges, so also disable auto payments on your bank/card if possible.
- Confirm cancellation by email or screenshot: Ask for and save a cancellation confirmation email or take screenshots as proof.
- Remove payment methods/account info: Some users report removing card details or deleting their account after cancellation helps prevent further charges.
- Timing your cancellation: Canceling mid-cycle or close to the billing date can cause charges; try to cancel well before next billing.
- Be prepared for glitches: The online cancellation process can fail or not show confirmation; document attempts and keep trying support.
Why Do People Request Refunds from Grubhub
- Orders being significantly late
- Incorrect items delivered
- Missing items from the order
- Food quality not meeting expectations (e.g., cold food when it should be hot)
- Orders marked as delivered but never actually received
- Poor customer service and repeated order issues
- Technical glitches in the app causing order problems
- Unwanted or confusing auto-inserted tips
- High fees and dissatisfaction with pricing
- Incorrect or missing subscription discounts or promotions
- Concerns over delivery driver behavior or theft
- Cancelled memberships due to dissatisfaction with overall service quality
Grubhub Refund Script
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Dear Grubhub, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Grubhub Refund Policy
Grubhub+ is an automatically renewing membership billed monthly or yearly, which can be canceled anytime at least 24 hours before the next payment to avoid further charges. Membership can be canceled via the app or website, with benefits continuing until the period's end; refunds are generally not provided unless Grubhub permits. For Amazon Prime members, unlinking accounts cancels Grubhub+, and Grubhub reserves the right to modify or cancel memberships at any time.
The Easiest Way to Get a Grubhub Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Grubhub—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PAYPAL INST XFER GHPLUS WEB ID: PAYPALSI77 GHPLUS IL 11/20
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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