The Ultimate Step by Step Guide to Cancelling a Foodpanda Subscription or Membership (foodpanda.sg)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Foodpanda is a food delivery service that makes it super easy to order from your favorite restaurants right from your phone or computer. They offer a subscription plan called Foodpanda Plus, which gives you benefits like free delivery and exclusive deals. If you see a charge from them, it might be for your subscription or recent food orders you placed. It's a convenient way to enjoy tasty meals without the hassle of cooking!
Cancelling a subscription on Foodpanda is relatively straightforward, typically requiring a few clicks in the user account settings. However, some users may find it confusing if they're not familiar with the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Foodpanda subscription.
How to Cancel Foodpanda: Step by Step
If you purchased through the Foodpanda website:
Visit the Foodpanda website and log into your account.
Click on your profile icon located at the top right corner.
Select ‘Settings’ from the dropdown menu.
Navigate to the ‘Membership’ section.
Locate your active subscription and click on ‘Manage Subscription’.
Select ‘Cancel Subscription’.
Follow the prompts to confirm your cancellation.
If you purchased through the Foodpanda mobile app:
Open the Foodpanda app on your mobile device.
Tap on the ‘Profile icon’ at the bottom right corner.
Select ‘Settings’ from the menu.
Go to the ‘Membership’ section.
Click on ‘Manage Subscription’.
Tap ‘Cancel Subscription’ and confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store.
Tap the menu icon and select ‘Subscriptions’.
Find the Foodpanda subscription you want to cancel.
Tap on it and select ‘Cancel Subscription’.
Follow the prompts to complete the cancellation.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select ‘Subscriptions’.
Find and tap on the Foodpanda subscription.
Select ‘Cancel Subscription’ at the bottom.
Confirm the cancellation.
How to Contact Foodpanda
If you need assistance, here's how you can get in touch with Foodpanda's support team.
Phone
The phone is not available.
Email
The email is not available.
Site
The site is not available.
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Foodpanda Refund
Document Everything: Take screenshots of your subscription details and any communications.
Use the Right Language: Be polite but assertive when communicating your wish to cancel.
Call Customer Service: Speak directly to a representative instead of using chat or email for quicker resolution.
Timing Matters: Call during off-peak hours to avoid long wait times and speak to a representative more quickly.
Be Persistent: If your request is ignored or dismissed, don’t hesitate to push back and insist on speaking to a supervisor.
Offer a Reason: Sometimes citing a legitimate reason can expedite the cancellation process.
Ask About Promotions: Inquire if there are any promotions that could offer a better deal instead of cancelling outright.
Monitor the Response: Take note of any follow-up emails or changes in your billing after the cancellation request.
Follow Through: Check your bank statements to ensure no further charges occur post-cancellation.
Utilize Social Media: If difficult, sometimes a polite tweet or message on platforms like Twitter can prompt quicker action.
Why Do People Request Refunds from Foodpanda
Cost increases making it less affordable.
Frequent order issues such as wrong items or late deliveries.
Limited restaurant options in their area.
Declining food quality from preferred restaurants.
Changes in personal circumstances like job loss or moving.
Lack of promotions or discounts.
Better alternatives available from competitors.
Increased delivery fees or hidden charges.
Unsatisfactory customer service experiences.
Health reasons restricting food delivery.
Foodpanda Refund Script
Script
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Dear Foodpanda, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Foodpanda Refund Policy
Foodpanda allows users to cancel their membership or subscription at any time through their account settings. However, it is important to note that cancellation may not apply retroactively, and users may still be charged for the current billing cycle. For specific terms and conditions, users should refer to the official Foodpanda website.
The Easiest Way to Get a Foodpanda Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Foodpanda—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Foodpanda may introduce promotion lock-ins or enticing deals that make cancellation seem inconvenient or costly. While you can typically cancel your subscription, be sure to check for any hidden terms, such as notice periods or early cancellation fees that could apply. Always review the fine print regarding billing cycles and cancellation policies to avoid unexpected charges.
Cost increases making it less affordable.
Frequent order issues such as wrong items or late deliveries.
Limited restaurant options in their area.
Declining food quality from preferred restaurants.
Changes in personal circumstances like job loss or moving.
Lack of promotions or discounts.
Better alternatives available from competitors.
Increased delivery fees or hidden charges.
Unsatisfactory customer service experiences.
Health reasons restricting food delivery.
Account email address
Registered phone number
Order history (specific subscription details)
Payment method used for the subscription
Reason for cancellation
Subscription ID or reference number
Access to the Foodpanda app or website
Client or customer support contact information
Before cancelling your Foodpanda subscription, be aware that you will lose access to exclusive deals, discounts, and promotional offers available only to subscribers. Additionally, any accumulated loyalty points or rewards may be forfeited, meaning you'll miss out on future savings. It's also important to verify whether there are any outstanding orders or pending payments that could impact the cancellation process. Lastly, consider the ease of re-subscribing later, as you might have to start over with benefits if you decide to return.
Foodpanda allows users to cancel their membership or subscription at any time through their account settings. However, it is important to note that cancellation may not apply retroactively, and users may still be charged for the current billing cycle. For specific terms and conditions, users should refer to the official Foodpanda website.
Yes, you'll need your password to cancel your Foodpanda subscription for security reasons. If you've forgotten your password, you can easily reset it by visiting this link: [Reset Password](https://www.foodpanda.sg/account/forgot-password). Once you have your new password, you can log in and proceed with the cancellation.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Foodpanda subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Foodpanda account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Foodpanda online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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