SonderMind helps you find and connect with therapists for both online and in-person therapy sessions. You can schedule appointments, track your progress, and manage payments through your SonderMind account. They work with insurance or offer self-pay options if you prefer not to use insurance. If you are seeing a charge from SonderMind, it's likely for the therapy sessions or services you used, either billed through your insurance or directly to you if paying out of pocket.
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The cancellation process for SonderMind seems to require contacting customer support, which is reported as unresponsive and slow, with replies typically taking up to 8 business days. Users have reported difficulties and disputes with billing issues, which increases the complexity and effort needed to successfully cancel.
Estimated Time
On average, it takes
8 days
00
00
minutes to cancel a SonderMind subscription.
How to Cancel SonderMind: Step by Step
If you purchased through SonderMind:
- Visit the SonderMind website at sondermind.com.
- Scroll down to the bottom of the page and click on the Contact Us link.
- Fill in the form provided with your details and request to cancel your membership.
- Alternatively, you can email their support team directly at support@sondermind.com with your cancellation request.
- Provide any necessary details for your account verification, such as your name, email address, and any subscription details.
- Wait for confirmation of your cancellation, which may take up to 8 business days.
Tips & Tricks for Canceling SonderMind
- Contact customer service by phone and explicitly request to be unmatched with your therapist and have all future appointments canceled.
- Dispute any outstanding charges promptly as unpaid balances may prevent cancellation or freeze your account.
- Be persistent with support tickets, as some users report no resolution initially; follow up regularly.
- Use clear, firm language such as "Please cancel all scheduled sessions immediately and confirm cancellation in writing."
- Consider escalating through external complaint platforms such as Trustpilot or the Better Business Bureau (BBB) to get attention.
- Therapists generally have no control over billing, so direct all billing and cancellation inquiries to SonderMind customer support.
- Timing matters: Cancel appointments well ahead of the billing cycle or session date to avoid cancellation fees.
- Document all communications for proof in case of disputes or wrongful charges.
- Some users suggest unofficial contacts shared privately may help escalate cancellations, but these are not publicly verifiable.
SonderMind Customer Service Info
If you need assistance, here's how you can get in touch with SonderMind's support team.
Cancel SonderMind Script
Script
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Dear SonderMind Team,
I hope this message finds you well. I would like to request the cancellation of my subscription effective immediately. Unfortunately, I have found that the service has not met my expectations, and I believe it is in my best interest to discontinue my membership at this time.
Please confirm the cancellation and any final billing details at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
SonderMind's cancellation policy requires clients to cancel or reschedule appointments at least 24 hours in advance to avoid no-show fees. There is no specific detailed information publicly available on their website about membership/subscription or billing cancellation policies, so clients are advised to directly contact their provider or SonderMind for billing and subscription cancellation details.
To cancel your SonderMind subscription, you do not necessarily need your password if you communicate directly with your therapist either during a session or via message to let them know you want to stop the sessions. SonderMind allows you to cancel by informing your therapist rather than through an online cancellation in the client portal. However, having access to your account (which requires a password) might be helpful if you want to manage sessions through the client portal. If you need to reset your password, you can do so here: https://www.sondermind.com/password-reset.
- Billing errors and overcharges: Users report being wrongly charged large amounts due to insurance coding errors or charges for sessions they believed were canceled.
- Poor customer service and communication: Many customers experienced unresponsiveness to messages and calls for weeks, including lack of replies from counselors and support staff.
- Insurance issues: Problems with insurance paperwork and denial of claims, with customers often needing to coordinate insurance themselves.
- Unhelpful and rude representatives: Some users mention rude and unhelpful customer service representatives who fail to resolve issues.
- Lack of session access or ineffective therapy: Customers report never getting to see a counselor or feeling that the therapy lacked depth or effectiveness.
- Frustration with unresolved billing disputes and threats: Some faced months-long unresolved disputes and threats of legal action for unpaid charges they contest.
- Perception of prioritizing money over care: Some customers feel the company prioritizes revenue over client care, leading to negative experiences and cancellations.
SonderMind memberships generally require a commitment period, often around 3 months, and a mandatory 30-day notice prior to cancellation. Failure to provide this 30-day notice may result in additional fees, effectively locking you in for a minimum time and making immediate cancellation impossible. Also, some subscriptions, like their 4 floats a month plan, require a 6-month commitment. Be aware that no refunds are provided for canceled or missed appointments and last-minute cancellations (within 24 to 48 hours depending on the service) can incur full charges or fees. This means you cannot typically cancel your subscription right away without potential financial penalties or waiting periods.
Before canceling a subscription or membership with SonderMind, it's important to note that most appointments are billed on a pay-as-you-go basis, so you are charged per session rather than a recurring membership fee. If you cancel within 24 hours of a scheduled appointment or fail to cancel, you may incur a cancellation fee. After cancellation, you will lose access to any scheduled sessions and ongoing therapy services through SonderMind. Also, ensure that you notify at least 24 hours prior to the appointment to avoid fees, and it may be necessary to coordinate directly with your provider to manage appointment cancellations.
- Full name associated with your SonderMind account
- Email address used for your SonderMind account
- Phone number linked to your account (if applicable)
- Account or client ID (if available, found in your account documents or billing statements)
- Details of the subscription, membership, or bill you wish to cancel (include type and specific services)
- Reason for cancellation (optional, but may be requested for feedback)
- Confirmation of upcoming appointments (appointments may need to be canceled or rescheduled separately)
- Final outstanding payments or balances to be aware of upon cancellation
- Preferred method of confirmation (e.g., email or phone for confirmation of cancellation)
We've actually written a step by step guide on how to get a refund from SonderMind. Check it out!
The Easiest Way to Cancel SonderMind
If you’re frustrated trying to cancel your subscription, membership, or bill from SonderMind—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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SONDERMIND, SONDERMIND INC, SONDERMIND ONLINE, SONDERMIND MENTAL HEALTH
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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