Twitch is a platform where people watch others play games, chat, and share content in real time. If you're getting billed by Twitch, it might be because of subscriptions—these let you support your favorite streamers for $4.99 or more each month and in return, you get cool perks like special emotes, badges, and ad-free viewing. You can also buy Bits, which are virtual goods used to cheer and support creators during their streams. Some people get free subscriptions if they have Amazon Prime, thanks to Prime Gaming.
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Cancelling a subscription on Twitch involves straightforward steps on the Twitch subscription management page, such as selecting your subscription and opting out of auto-renewal, making the process quick and user-friendly.
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How to Cancel Twitch: Step by Step
If you purchased through Twitch website:
- Head to the Subscriptions page on your Twitch account and sign in.
- Look for the Cog icon in the upper-right corner and select it.
- Select Don’t renew subscription.
- Choose a reason for canceling and confirm again.
- Note the date indicating when you can resubscribe.
If you purchased through the Twitch mobile app:
- Open the Twitch app and log in.
- Select your Profile picture in the upper-left corner.
- Select Subscriptions.
- Choose the subscription you want to cancel.
- Select the Cancel subscription button and confirm.
If you purchased through Amazon (for Twitch Prime subscribers):
- Go to your Amazon account.
- Select Your Account.
- Click on Settings.
- Select Manage Prime Membership.
- Click on Cancel.
If you purchased through your Amazon account (for Twitch Prime via Twitch):
- Click your profile icon on Twitch.
- Select Settings.
- Select Connections.
- Select Disable.
Tips & Tricks for Canceling Twitch
- Cancel through website subscriptions management page (https://www.twitch.tv/subscriptions?tab=paid) and find the "Cancel Subscription" option.
- Gifted subs cannot be canceled; they expire after the gifted period ends.
- For subscriptions purchased on mobile devices (iOS/Android), cancel through the respective app store (Apple App Store, Google Play) since Twitch itself doesn't allow cancelling these from PC.
- Contact Twitch Support to escalate if you cannot find cancellation options.
- Send emails to purchasesupport@twitch.tv to request refunds or assistance with accidental or unwanted subs.
- Use direct language like "I want to cancel my subscription immediately" and mention potential chargebacks or disputes if necessary.
- Timing matters: Cancel subscriptions before the renewal date to avoid being charged for the next billing cycle.
- Disable auto-renewal rather than searching for outright cancellation in some cases to stop future charges.
- Refunds are unlikely through Twitch directly; attempt chargebacks via your bank or payment provider, especially effective in the EU under consumer protection laws.
- If you have trouble canceling on PC, reinstall the Twitch mobile app or access mobile subscription settings to manage or cancel subs.
Twitch Customer Service Info
If you need assistance, here's how you can get in touch with Twitch's support team.
Cancel Twitch Script
Script
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Dear Twitch Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and changes in my schedule, I find that I am unable to utilize the subscription effectively anymore.
I appreciate the service provided, but I believe it is best for me to discontinue my membership at this time. Thank you for your understanding, and I look forward to your confirmation of the cancellation.
Best regards,
[Your Name]
Frequently Asked Questions
Twitch subscriptions automatically renew and are billed at the start of each payment period until cancelled. To avoid charges for the next period, you must cancel at least 24 hours before the renewal date by selecting the “Do Not Renew” option. Subscription access continues until the end of the current paid period, and generally, refunds are not provided after purchase unless required by law or at Twitch's discretion.
To cancel a subscription on Twitch, you need to be signed in to your account either on the Twitch website or app. This means you need to have access to your account credentials, so if you don't remember your password, you will need to reset it to log in. You cannot cancel a subscription without being logged in, but once signed in, the cancellation process does not separately prompt for your password again. If you need to reset your password, you can do so here: https://www.twitch.tv/forgot_password
- Financial reasons - viewers may find the subscription cost too high or have budget constraints.
- Change in streaming schedule - if the streamer changes their schedule or streams less often, subscribers may cancel.
- Personal schedule conflicts - subscribers may have changes in their own schedule and can't keep up with the stream anymore.
- Desire to subscribe manually - some viewers prefer to manually subscribe each time instead of automatic renewals.
- Payment method issues - problems or changes needed with payment methods can lead to cancellations.
- Dissatisfaction with content - if content quality drops or viewers lose interest, they may cancel their subscription.
- Price increases - increases in subscription prices can motivate users to cancel.
- Failed payment attempts - failed payments over multiple attempts can result in automatic subscription cancellation.
You can cancel your Twitch subscription at any time, but you must do so at least 24 hours before the renewal date to avoid being charged for the next period. The cancellation only takes effect at the end of your current paid subscription period, so you will have access until that time. There are no contracts, early cancellation fees, or lock-ins, but you should be aware that charges are automatic until cancellation and failing to cancel in time means you will be billed for another period.
Before canceling a Twitch subscription, know that you will keep access to subscription perks until the end of your current billing period, indicated by a “Sub End Date.” After cancellation, you lose benefits like ad-free viewing, channel emotes, subscriber-only chat, and other subscriber-exclusive content immediately once the subscription fully expires. If you had a subscription streak, canceling and not resubscribing within a week causes you to lose that streak. Also, plan to cancel at least 24 hours before your renewal date to avoid being charged for the next period.
- Twitch username (account used for subscription)
- Twitch password (for account login to manage/cancel subscriptions)
- Access to registered email address (for cancellation confirmation and support help)
- Identify the specific subscription, channel, or service you want to cancel
- Reason for cancellation (Twitch requires an answer to a cancellation reason prompt; choices provided—mandatory)
- Amazon account details (if canceling Twitch Prime or if subscription is tied to Amazon)
- Apple ID or Google Account login and access (if subscription was purchased via Apple App Store or Google Play)
- Invoice or transaction ID (if requesting support to cancel or refund; found on your purchase receipt)
- Date and amount of relevant charges (may be needed if contacting Twitch support for account issues)
- Access to the device or app (needed to complete cancellation if using mobile apps or App Store subscriptions)
We've actually written a step by step guide on how to get a refund from Twitch. Check it out!
The Easiest Way to Cancel Twitch
If you’re frustrated trying to cancel your subscription, membership, or bill from Twitch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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