Dermstore is an online beauty and skincare store where customers can buy a wide range of products including skincare, haircare, and makeup. They offer a subscription service called BeautyFIX, where you receive a box of products each month worth at least $100, and you can choose to pay monthly or upfront for 3, 6, or 12 months. The subscription automatically renews, and the payment is charged at the start of each subscription period. Additionally, they have an auto-replenishment service that helps customers get their favorite products regularly without needing to reorder every time, making billing and delivery easier.
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The subscription cancellation for Dermstore can be done easily online through the 'My Account' section without needing to contact customer service, suggesting a relatively straightforward process. The cancellation takes effect after the next upcoming delivery, which may cause a slight delay, but overall it is not difficult to execute.
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How to Cancel Dermstore: Step by Step
If you purchased through Dermstore.com:
- Log into your Dermstore account.
- Navigate to the "My Account" section.
- Find the "Auto-Replenishment" subscription section.
- Select "Cancel Subscription".
- Follow the prompts to confirm cancellation.
- You will receive a confirmation email regarding your cancellation.
If you purchased through BeautyFIX:
- Log into your Dermstore account.
- Navigate to the "My Account."
- Find the "BeautyFIX" subscription link.
- Select "Cancel Subscription".
- Follow the prompts to confirm cancellation.
- Look for a confirmation email confirming the cancellation.
If you want to cancel by phone:
- Call Dermstore's customer service at (800) 213-3376.
- Available hours: Monday to Friday from 7:00 AM to 5:00 PM and Saturday from 8:00 AM to 4:30 PM (PST).
If you want to cancel via Live Chat:
- Use the Live Chat feature on the Dermstore website for faster cancellation.
Tips & Tricks for Canceling Dermstore
- Call customer service directly as online cancellation options are often limited or ineffective.
- Request and keep documented proof of cancellation such as emails or chat transcripts to dispute future charges if necessary.
- Be persistent and escalate the issue by repeatedly calling and asking to speak to a supervisor if initial representatives are unhelpful.
- Monitor your payment method closely and be prepared to dispute unauthorized charges through your credit card company or PayPal.
- Avoid relying solely on chat support which users report as often unhelpful or unclear about cancellation policies.
- Cancel closer to the end of the billing cycle to avoid being charged for another month, as some users reported that cancellations only take effect after the current subscription period.
- Use firm, clear language stating you want to cancel immediately and expect confirmation of cancellation.
- Be aware that "12 month contracts" may be treated differently and require additional steps or customer service interaction to cancel.
- Consider pausing the subscription as a temporary step if immediate cancellation is not accepted, then follow up with cancellation later.
- Prepare for some resistance and lack of clarity in Dermstore's cancellation process and plan to be patient but firm.
Dermstore Customer Service Info
If you need assistance, here's how you can get in touch with Dermstore's support team.
Cancel Dermstore Script
Script
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Hello Dermstore Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that my current skincare needs have changed, and I no longer require the monthly shipments.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Dermstore's auto-replenishment subscription can be canceled anytime through the "My Account" page by selecting "Cancel Subscription," with cancellation effective after the next scheduled delivery. Immediate cancellation can also be done by contacting Customer Services. Additionally, subscribers can delay orders up to two times with proper notice, and Dermstore may refuse renewal of subscriptions at their discretion.
To cancel your Dermstore subscription, you generally need to log into your account, which requires your password. There is no indication that cancellation can be done without logging in first. If you do not remember your password, you can reset it here: https://www.dermstore.com/account/forgot-password. Alternatively, you can contact Dermstore customer support by phone at 1-844-327-6891 or use their live chat for assistance, but typically the password is needed to authenticate your request for subscription cancellation.
- Difficulty canceling subscriptions online, requiring calls or manual interventions
- Continued charges after cancellation requests due to delayed or unprocessed cancellations
- Unhelpful or poor customer service when trying to cancel or get refunds
- Lack of transparency about subscription terms and cancellation policies
- Disappointing subscription boxes or products leading to dissatisfaction
- No refunds on already billed or shipped boxes, causing frustration
- Automatic renewal without clear opt-out options
- Perceived scam tactics trapping subscribers into ongoing payments
- Return and refund policies requiring products to be unopened and in pristine condition, limiting refund options
Dermstore allows you to cancel your subscription anytime via your account page, with cancellation taking effect after the next scheduled delivery. However, there are reports from users of difficulties in actually cancelling, with some claiming that charges continued even after multiple cancellation attempts, requiring them to involve their bank to stop payments. There are no contracts, lock-ins, or early-cancellation fees stated, but the process may include delays or lack of immediate cancellation confirmation which can be frustrating.
Before cancelling a subscription or membership with Dermstore, it's important to know that any cancellation request will take effect only after the next upcoming delivery, meaning you may still receive a shipment and be charged for it. If you have a BeautyFIX subscription, note that it automatically renews for a further fixed term upon expiry, so cancelling needs to be timed carefully. You will lose access to the free shipping on subscription boxes and the exclusive monthly BeautyFIX boxes which often contain curated skincare, hair, and beauty products. Also, Dermstore does not refund for boxes that have already been billed or shipped, so cancellations won't affect past orders.
- Dermstore account login credentials (username and password)
- Access to your "My Account" dashboard on Dermstore's website
- Knowledge of your subscription or membership type (e.g., BeautyFIX or auto-replenishment)
- Email address associated with your Dermstore account
- Phone number (if calling customer service)
- Ability to access your email for cancellation confirmation
- Live chat access, if using Dermstore's web chat support (be prepared to verify your account details)
We've actually written a step by step guide on how to get a refund from Dermstore. Check it out!
The Easiest Way to Cancel Dermstore
If you’re frustrated trying to cancel your subscription, membership, or bill from Dermstore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Dermstore?
DERMSTORE.COM, DERMSTORE, THG BEAUTY USA LLC, THG BEAUTY
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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