Hers is a health-focused company offering services in weight loss, mental health, and hair regrowth. They connect you with licensed medical providers who can diagnose and prescribe treatment, which is then shipped to your home for free. Their services usually work on a subscription basis, where you pay monthly fees for medications and ongoing support, like check-ins and medication adjustments, without needing insurance. This makes it easy and private to get care right from your phone or computer.
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The subscription cancellation process is straightforward, allowing users to cancel via the online account, phone, or customer help center. Users must cancel at least two days before the renewal date, and there is no complex procedure or significant delay involved in initiating cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Hers subscription.
How to Cancel Hers: Step by Step
If you purchased through the Hers website:
- Visit the Hers website at forhers.com.
- Scroll to the bottom of the page and click on the "Help" link.
- Select "Customer Help Center" to access customer support options.
- Contact customer service via the available chat option, or select "Contact Us" to find phone options available.
- Request cancellation of your subscription through chat or by phone by providing your account details.
- Follow up to ensure the cancellation has been processed, and keep a confirmation email, if provided.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone.
- Tap on your name at the top of the screen.
- Select "Subscriptions".
- Find the Hers subscription from the list and tap on it.
- Select "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the profile icon in the top right corner.
- Select "Payments & subscriptions".
- Tap on "Subscriptions".
- Find the Hers subscription and select it.
- Tap on "Cancel subscription" and follow the prompts to confirm.
If you need assistance, here's how you can get in touch with Hers's support team.
Tips and Tricks for Getting a Hers Refund
- Cancel at least two days before the renewal date to avoid automatic charges; medication ships about 10 days before you run out, so timing is critical.
- Use the phone number 1-800-368-0038 to reach customer service for cancellations; some users found phone contact necessary despite delays.
- Be persistent and patient as customer support can be slow or unhelpful; multiple attempts may be needed.
- Redo intake forms if resubscribing after cancellation; some users had to complete the process again to reset subscription status.
- Watch your payment method rejection status as a rejected payment can sometimes be used as a way Hers cancels a subscription.
- Document all interactions with customer service in case escalation is necessary.
- Escalate by filing complaints on BBB or other consumer protection sites if cancellation or refunds are refused.
- Cancel via the app or website if possible, but confirm cancellation by phone to ensure it was processed.
- Try freezing the subscription if cancellation fails, as some users reported this prevented shipment and charges temporarily.
Why Do People Request Refunds from Hers
- Medication side effects negatively impacting health leading to cancellation.
- Difficulty in cancelling orders and subscriptions due to website navigation and company policies.
- Refund requests denied because of strict refund and 48-hour cancellation window policies.
- Being charged and shipped products not ordered or unexpected charges for multiple months upfront.
- Automatic subscription sign-ups beyond intended trial periods.
- Limited customer service availability with no phone support and hard-to-reach support via app or text.
- Lack of clear communication about subscription terms, renewal, and cancellation processes.
- Subscription billing mistakes including being charged after thought cancellation without advanced warning.
- Frustration due to lack of help and vague responses from customer service regarding cancellations and refunds.
Hers Refund Script
Script
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Dear Hers, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Hers Refund Policy
Hers subscriptions automatically renew unless canceled at least two days before the renewal date. Cancellation takes effect at the end of the current subscription period and can be done via the Customer Help Center, phone, or online account. Refunds are generally not provided for partially used periods, but may be offered case-by-case, and subscriptions can be paused temporarily with automatic resumption unless canceled before the pause ends.
The Easiest Way to Get a Hers Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hers—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
HIMS & HERS HEALTH Wise WithU XXXXXXXXXX ONLINE PMT PPD ID: PD14028617
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