Proactiv offers a membership subscription where you receive a 90-day supply of skincare products delivered automatically about every 12 weeks. You can choose to pay for each supply in three installments or all at once, and members get lower prices than retail, plus access to special products. The subscription also includes perks like earning points on every order, a free pore cleansing brush with subscription, and the ability to change your shipping schedule or products online. If you're wondering why you might be billed by them, it's likely for this monthly or installment-based subscription to help keep your skincare routine consistent.
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The cancellation process is fairly straightforward, offering multiple methods such as calling customer service, using chat, or managing the subscription via the member portal. However, the need to contact customer service for cancellations after the account accessibility period and limited customer service hours adds slight complexity, making it not the absolute easiest but still relatively simple.
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How to Cancel Proactiv: Step by Step
If you purchased through Proactiv.com:
- Log into your Proactiv account:
- Visit proactiv.com/user/login and enter your login details.
- Navigate to the subscription management section.
- Select the option to cancel your subscription.
- Follow any additional prompts to complete the cancellation.
- Call customer service:
- Dial 1-800-309-4796.
- Follow the automated instructions or request to speak to a customer service representative.
- Request the cancellation of your subscription directly with the representative.
- Use the chat option:
- Visit the contact us page.
- Initiate a chat with customer service.
- Request cancellation of your subscription within the chat.
Tips & Tricks for Canceling Proactiv
- Cancel via phone or chat only; website cancellation is not possible.
- Call soon after first shipment to avoid further charges and shipments.
- Be persistent and prepare for at least 10 minutes of back-and-forth when cancelling.
- Expect customer service to try to retain you by offering discounts or free products; firmly say no.
- Cancel before shipments are sent, which occurs approximately 7+ days prior to the charge date.
- Sending back products won't incur free shipping; be prepared to pay return fees.
- Keep records of your cancellation confirmation and conversations.
- If denied or billed after cancellation, consider freezing your payment method.
- If billing persists, escalate by disputing charges with your bank or credit card company.
- Some users reported final bills and collection attempts even after cancellation; be ready to escalate formally if needed.
- Contact customer service early in the day when call centers open to reduce hold times.
- Use firm, clear language stating you want to cancel and will not accept further shipments or charges.
- Be aware that auto-renewal shipments occur automatically unless you proactively cancel.
Proactiv Customer Service Info
If you need assistance, here's how you can get in touch with Proactiv's support team.
Cancel Proactiv Script
Script
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Hello Proactiv Team,
I hope this message finds you well. I am writing to request the cancellation of my Proactiv subscription. After careful consideration, I've decided that I no longer wish to continue with the service. I appreciate the help your products have provided, but I need to save money at this time.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Proactiv's subscription cancellation policy states that if you cancel your subscription after your order has already shipped, you will still be charged for that order and any remaining installment payments due. Customers can manage their cancellations by logging into their account or contacting Proactiv Customer Service. Your online account remains accessible for 90 days after cancellation for any related inquiries.
To cancel your Proactiv subscription, you can either call their customer service at 1-800-309-4796, use their chat support during business hours, or log in to your member portal to update or cancel your subscription. It appears that logging in requires your password, so if you need to reset it, you can do so at their password reset page: https://www.proactiv.com/user/forgotpassword. Phone and chat cancellations are also options if you prefer not to log in.
- Unsolicited product shipments and billing without prior consent or awareness.
- Difficulty and frustration in canceling subscriptions online, with cancellation options often not working.
- Long wait times and challenges reaching customer service representatives to process cancellations.
- Pressure and discouragement from customer service to continue subscription or buy other products.
- Continued billing and charges after cancellation requests, including for outstanding balances or past due invoices.
- Receiving multiple shipments even after wanting to cancel.
- Complicated and confusing cancellation process, leading to user frustration.
- Small or cryptic charges continuing on accounts post-cancellation.
- Lack of clear, straightforward cancellation options on the website.
- Post-cancellation contact from collection agencies over alleged unpaid balances.
- Concerns over aggressive auto-replenish billing practices.
Proactiv subscriptions can be canceled at any time; however, if you cancel after an order has already shipped, you will still be charged for that shipment and any remaining installment payments due for that order. Cancellation must be done by calling customer service or using the online chat during business hours—cancellation is not available directly on the website, which can be inconvenient. There are no explicit early cancellation fees or long-term contracts mentioned, but the requirement to pay for shipped orders and remaining installments can feel like a lock-in or a financial surprise.
Before canceling your Proactiv subscription, note that if you cancel after an order has shipped, you will still be charged for that order and any remaining installment payments. After cancellation, your online account remains accessible for 90 days, after which you will need to contact Customer Service for any account-related questions. You will lose access to any ongoing subscription benefits or installment payment plans once canceled. It's important to ensure all your questions or concerns are addressed before canceling to avoid unexpected charges.
- Full name (First and Last Name)
- Email address associated with the account
- Order number (if available)
- Customer number (if available)
- Phone number on file
- Billing address (Street Address, City, State, Zip Code)
- Membership/account status (active subscription)
- Ability to contact customer service (by phone or chat)
- Login details for online account (if accessing via member portal)
- Verification of payment method (if asked for account validation)
We've actually written a step by step guide on how to get a refund from Proactiv. Check it out!
The Easiest Way to Cancel Proactiv
If you’re frustrated trying to cancel your subscription, membership, or bill from Proactiv—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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