Prosehair offers custom hair care products tailored to your unique hair type and needs, starting with a simple quiz about your hair and lifestyle. They mainly provide subscription services where they send you personalized shampoo, conditioner, and other hair care products regularly, which you can pause or cancel anytime. Subscribers get benefits like discounted prices, free shipping, and a 15-minute consultation with a Prose stylist after the first order. So, if you see a charge from them, it's likely for your ongoing customized hair care shipment based on your subscription preferences.
The cancellation process is relatively straightforward, involving logging into the account, navigating to the subscription section, and selecting cancel. However, some users may face minor technical issues such as navigation difficulties or password problems, which slightly increase the difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a prosehair subscription.
How to Cancel prosehair: Step by Step
If you purchased through Prosehair.com:
Visit prosehair.com and log into your account using your email and password.
Click on the **person icon** located at the top right corner of the homepage.
Select **Subscriptions** from the dropdown menu.
Click on **Manage my subscription**.
Scroll down and click the **Cancel my subscription** button at the bottom of the page.
Follow any prompts to confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the **Menu** icon (three horizontal lines).
Select **Subscriptions** from the menu.
Find your Prose subscription and tap on it.
Tap on **Cancel subscription** and follow the instructions.
If you purchased through Apple (iTunes):
Open the **Settings** app on your iPhone or iPad.
Tap on your name at the top of the screen.
Tap on **Subscriptions**.
Find your Prose subscription and tap on it.
Tap **Cancel Subscription** and confirm your choice.
How to Contact prosehair
If you need assistance, here's how you can get in touch with prosehair's support team.
Cancel early before the 12pm ET cutoff but be prepared that cancellation may not process immediately.
Use clear and firm language in emails requesting cancellation and stopping all future charges and shipments.
Document all communication including dates and times of emails sent and received for escalation if needed.
If email communication is slow or unresponsive, escalate by threatening or filing complaints with the Better Business Bureau (BBB), Federal Trade Commission (FTC), or state attorneys.
Don't rely solely on the website interface as many users found it difficult or impossible to cancel fully online.
Check and remove stored credit card information to prevent unauthorized future charges.
Be prepared for multiple charges even after cancellation requests; dispute with your bank or card issuer if necessary.
Timing is key: try canceling well in advance of the next billing cycle to avoid automatic renewals.
Share your cancellation attempts on forums and social media to seek advice and publicize bad practices.
Stay persistent and polite but firm in all correspondence to increase chances of successful cancellation.
Why Do People Request Refunds from prosehair
Unwanted charges from subscription or orders not placed.
Damaged or leaking products on arrival.
Inability to cancel subscriptions leading to unwanted shipments.
Dissatisfaction with product quality or negative effects like hair damage.
Refund requests denied or ignored by customer service.
Delays and poor communication in handling cancellation and refund requests.
Refund reversals and double charging reported by some customers.
Subscription joined unknowingly due to promotional offers causing unexpected charges.
Products not adjusted to customer satisfaction after trial; some prefer full refunds instead of reformulation.
Difficulties in obtaining refunds despite a 60-day satisfaction guarantee.
prosehair Refund Script
Script
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Dear prosehair, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
prosehair Refund Policy
Prose allows cancellation of subscriptions at any time by sending a cancellation request via email to hello@prose.com or through their contact page, including your name, email, and reason for cancellation. Once cancelled, the subscription will stop, but any orders placed prior to cancellation will still be processed, and the subscription can be resumed anytime later.
The Easiest Way to Get a prosehair Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from prosehair—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Prosehair allows you to cancel your subscription at any time through your account by navigating to 'your subscription' and then 'review subscription' to find the cancel option. However, any orders already placed or charged prior to cancellation cannot be canceled or refunded, so be aware that you may be billed for upcoming shipments even after canceling. There are no contracts, lock-ins, or early-cancellation fees mentioned, but the key pain point is that you cannot stop orders that have begun processing.
Unwanted charges from subscription or orders not placed.
Damaged or leaking products on arrival.
Inability to cancel subscriptions leading to unwanted shipments.
Dissatisfaction with product quality or negative effects like hair damage.
Refund requests denied or ignored by customer service.
Delays and poor communication in handling cancellation and refund requests.
Refund reversals and double charging reported by some customers.
Subscription joined unknowingly due to promotional offers causing unexpected charges.
Products not adjusted to customer satisfaction after trial; some prefer full refunds instead of reformulation.
Difficulties in obtaining refunds despite a 60-day satisfaction guarantee.
Account login credentials (email and password used for Prose account)
Access to your Prose account dashboard
Subscription details (which plan or product is being canceled, especially if there are multiple subscriptions)
Email address associated with the subscription
Verification or confirmation of cancellation (may include pressing a confirmation button)
Customer support contact information (like hello@prosehair.com, in case you need assistance)
Before cancelling your Prose subscription, membership, or bill, it's important to know that cancelling your Prose membership will not cancel any orders that were placed prior to cancellation. If you have already been charged for a subscription refill, Prose cannot stop the processing of that order. You lose access to any upcoming subscription shipments and benefits associated with the active subscription once cancelled. If you wish to return any items from an order already placed, you need to contact Prose's customer support for the return process.
Prose allows cancellation of subscriptions at any time by sending a cancellation request via email to hello@prose.com or through their contact page, including your name, email, and reason for cancellation. Once cancelled, the subscription will stop, but any orders placed prior to cancellation will still be processed, and the subscription can be resumed anytime later.
To cancel your subscription on prosehair.com, you do need to log into your account, which requires your password. The cancellation process is done through your account settings after you have logged in. If you've forgotten your password, you can reset it at this URL: https://www.prosecare.com/ForgotPassword. This is the most straightforward method, as there doesn't appear to be an option to cancel without logging in.
We've actually written a step by step guide on how to get a refund from prosehair. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your prosehair subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your prosehair account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel prosehair online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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