Prosehair offers custom hair care products tailored to your unique hair type and needs, starting with a simple quiz about your hair and lifestyle. They mainly provide subscription services where they send you personalized shampoo, conditioner, and other hair care products regularly, which you can pause or cancel anytime. Subscribers get benefits like discounted prices, free shipping, and a 15-minute consultation with a Prose stylist after the first order. So, if you see a charge from them, it's likely for your ongoing customized hair care shipment based on your subscription preferences.
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The cancellation process is relatively straightforward, involving logging into the account, navigating to the subscription section, and selecting cancel. However, some users may face minor technical issues such as navigation difficulties or password problems, which slightly increase the difficulty.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a prosehair subscription.
How to Cancel prosehair: Step by Step
If you purchased through Prosehair.com:
- Visit prosehair.com and log into your account using your email and password.
- Click on the **person icon** located at the top right corner of the homepage.
- Select **Subscriptions** from the dropdown menu.
- Click on **Manage my subscription**.
- Scroll down and click the **Cancel my subscription** button at the bottom of the page.
- Follow any prompts to confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the **Menu** icon (three horizontal lines).
- Select **Subscriptions** from the menu.
- Find your Prose subscription and tap on it.
- Tap on **Cancel subscription** and follow the instructions.
If you purchased through Apple (iTunes):
- Open the **Settings** app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Tap on **Subscriptions**.
- Find your Prose subscription and tap on it.
- Tap **Cancel Subscription** and confirm your choice.
Tips & Tricks for Canceling prosehair
- Cancel early before the 12pm ET cutoff but be prepared that cancellation may not process immediately.
- Use clear and firm language in emails requesting cancellation and stopping all future charges and shipments.
- Document all communication including dates and times of emails sent and received for escalation if needed.
- If email communication is slow or unresponsive, escalate by threatening or filing complaints with the Better Business Bureau (BBB), Federal Trade Commission (FTC), or state attorneys.
- Don't rely solely on the website interface as many users found it difficult or impossible to cancel fully online.
- Check and remove stored credit card information to prevent unauthorized future charges.
- Be prepared for multiple charges even after cancellation requests; dispute with your bank or card issuer if necessary.
- Timing is key: try canceling well in advance of the next billing cycle to avoid automatic renewals.
- Share your cancellation attempts on forums and social media to seek advice and publicize bad practices.
- Stay persistent and polite but firm in all correspondence to increase chances of successful cancellation.
prosehair Customer Service Info
If you need assistance, here's how you can get in touch with prosehair's support team.
Cancel prosehair Script
Script
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Dear Prose Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. I have decided to cancel due to personal reasons and a change in my hair care routine.
I appreciate your prompt assistance with this matter. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Prose allows cancellation of subscriptions at any time by sending a cancellation request via email to hello@prose.com or through their contact page, including your name, email, and reason for cancellation. Once cancelled, the subscription will stop, but any orders placed prior to cancellation will still be processed, and the subscription can be resumed anytime later.
To cancel your subscription on prosehair.com, you do need to log into your account, which requires your password. The cancellation process is done through your account settings after you have logged in. If you've forgotten your password, you can reset it at this URL: https://www.prosecare.com/ForgotPassword. This is the most straightforward method, as there doesn't appear to be an option to cancel without logging in.
- Unwanted charges from subscription or orders not placed.
- Damaged or leaking products on arrival.
- Inability to cancel subscriptions leading to unwanted shipments.
- Dissatisfaction with product quality or negative effects like hair damage.
- Refund requests denied or ignored by customer service.
- Delays and poor communication in handling cancellation and refund requests.
- Refund reversals and double charging reported by some customers.
- Subscription joined unknowingly due to promotional offers causing unexpected charges.
- Products not adjusted to customer satisfaction after trial; some prefer full refunds instead of reformulation.
- Difficulties in obtaining refunds despite a 60-day satisfaction guarantee.
Prosehair allows you to cancel your subscription at any time through your account by navigating to 'your subscription' and then 'review subscription' to find the cancel option. However, any orders already placed or charged prior to cancellation cannot be canceled or refunded, so be aware that you may be billed for upcoming shipments even after canceling. There are no contracts, lock-ins, or early-cancellation fees mentioned, but the key pain point is that you cannot stop orders that have begun processing.
Before cancelling your Prose subscription, membership, or bill, it's important to know that cancelling your Prose membership will not cancel any orders that were placed prior to cancellation. If you have already been charged for a subscription refill, Prose cannot stop the processing of that order. You lose access to any upcoming subscription shipments and benefits associated with the active subscription once cancelled. If you wish to return any items from an order already placed, you need to contact Prose's customer support for the return process.
- Account login credentials (email and password used for Prose account)
- Access to your Prose account dashboard
- Subscription details (which plan or product is being canceled, especially if there are multiple subscriptions)
- Email address associated with the subscription
- Verification or confirmation of cancellation (may include pressing a confirmation button)
- Customer support contact information (like hello@prosehair.com, in case you need assistance)
We've actually written a step by step guide on how to get a refund from prosehair. Check it out!
The Easiest Way to Cancel prosehair
If you’re frustrated trying to cancel your subscription, membership, or bill from prosehair—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to prosehair?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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