Dr. Squatch offers a subscription service called the "Squatch Box" where you get your favorite products shipped to you every 3 months. By subscribing, you can save up to 30% on your orders and get free delivery, plus some exclusive perks like early access to new products. You can easily change your subscription details, skip a shipment, or cancel anytime with no fees. So, if you see a charge from them, it's likely for one of these regular subscription shipments of your chosen products.
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The process to cancel a subscription on Dr. Squatch's website is straightforward and can be done online through the account dashboard with clear navigation steps provided. It requires some clicks and confirming cancellation twice, but no complicated steps or customer service interactions, making it relatively easy for a consumer to cancel.
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How to Cancel Dr. Squatch: Step by Step
If you purchased through the Dr. Squatch website:
- Login to your account dashboard.
- Click on 'Squatch Box' to navigate to the subscription management area of the account page.
- In the top right corner, click 'Edit Box' for the subscription you'd like to cancel.
- Click 'Manage Subscription' on the bottom right corner.
- In the popup menu, confirm which subscription item you'd like to cancel and select 'Manage Subscription'.
- Select 'No thanks, I want to cancel', then press 'Continue Cancellation'.
- Provide the cancellation reason, then confirm by pressing 'Cancel Subscription'.
Tips & Tricks for Canceling Dr. Squatch
- Log into your account and look carefully for a small circle to the left of the subscription item; this checkbox must be selected before the cancel option becomes clickable.
- Click through the exact order or subscription item to find the "manage subscription" and then "cancel" options as they're often hidden or hard to find.
- If the website buttons are unresponsive, try multiple browsers (e.g., Firefox, Chrome, Safari) and devices (mobile vs desktop) as functionality varies.
- Search your order confirmation emails for direct cancellation links or instructions that may bypass website issues.
- Contact customer support directly via email with a clear subject line like "Cancel Subscription" if website cancellation fails.
- Use social media channels such as Instagram where the company is reportedly active and responsive to cancellation requests.
- Persistently skip deliveries to avoid shipments if cancellation is delayed and continue to attempt cancellation repeatedly.
- Remove payment methods from your account as a last resort to stop further billing charges.
- Avoid rudeness or aggressive language when communicating with support to reduce resistance or account issues.
- Be aware of timing—some users advise cancelling before the subscription renews to avoid being charged for the next cycle.
- Escalate gently from website self-service to email and then to social media if earlier steps fail.
- Check state consumer protection laws (e.g., California) as some regions have easier cancellation rights, which you can politely reference if necessary.
Dr. Squatch Customer Service Info
If you need assistance, here's how you can get in touch with Dr. Squatch's support team.
Cancel Dr. Squatch Script
Script
Copy
Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription to Dr. Squatch. Due to personal reasons and a change in my budget priorities, I am no longer able to maintain my membership.
I appreciate the quality of your products and services, but I need to make this adjustment at this time. Thank you for your understanding, and I would appreciate confirmation of my subscription cancellation.
Best regards,
[Your Name]
Frequently Asked Questions
Dr. Squatch allows you to cancel your subscription anytime through your account dashboard without any cancellation fees. To cancel, navigate to the subscription management area, select the subscription to cancel, provide a cancellation reason, and confirm. Be sure to cancel before midnight the night before your order renews to avoid being charged for the next shipment.
To cancel your subscription with Dr. Squatch, you do need to access your account, which requires logging in with your password. If you don't remember your password, you can reset it by clicking the 'Forgot your password?' link on the login page here: https://www.drsquatch.com/account/login. They also offer a secure login link sent via email to help you manage your subscriptions if you're having issues logging in. So, yes, having access to your password or the ability to reset it is necessary to cancel your subscription.
- Received scents they didn’t order or random scents without notice
- Subscription changed to "Dr Squatch picks" with no notification
- Customer service issues including difficulty in contacting support and unhelpful responses
- Receiving damaged soap in orders
- Limited edition items or perks not honored or removed without notice
- Price considered too high by some customers
- Skin irritation or stopped using product
- Too many emails or communication from the company
- Difficulty cancelling or pausing subscriptions on the website
- Order cancellations or changes without customer consent
Dr. Squatch allows you to cancel your subscription at any time without any cancellation fees. However, you need to make sure to cancel before midnight the night before your next order is set to renew to avoid being charged for the next cycle. The cancellation process requires you to go through your account dashboard and confirm cancellation step-by-step, but there are no contracts, lock-ins, or early cancellation penalties to worry about.
Before canceling your Dr. Squatch subscription, know that cancellation is straightforward with no fees involved. However, you will lose benefits tied to the subscription such as up to 30% savings on orders, free delivery, scheduled shipments every 3 months, and exclusive perks like early access to new products. Make sure to cancel through your account dashboard by navigating to the 'Squatch Box' subscription section. Keep in mind that after cancellation, these subscriber advantages will no longer be available to you.
- Login credentials for your Dr. Squatch account (email/username and password)
- Access to your account dashboard on Dr. Squatch
- Ability to identify and select the specific subscription or item you wish to cancel (especially if you have more than one)
- Reason for cancellation (may be requested during the cancellation process)
- Contact information (name and email) if submitting a cancellation request via the contact form
We've actually written a step by step guide on how to get a refund from Dr. Squatch. Check it out!
The Easiest Way to Cancel Dr. Squatch
If you’re frustrated trying to cancel your subscription, membership, or bill from Dr. Squatch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Dr. Squatch?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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