IL MAKIAGE offers beauty products like foundation and skincare with convenient subscription options. They have an Auto-Replenishment service that ships your chosen products every 2, 3, or 4 months, charging your card at each shipment and giving you 20% off plus free shipping and gifts. There's also a Prepaid Annual Plan where you pay upfront for the whole year of shipments at a 30% discount, with free shipping and gifts; this plan automatically renews unless you cancel auto-renewal. You can manage, change, or cancel your subscriptions easily on their website, which is why you might see charges from them regularly for these plans.
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The cancellation process for IL MAKIAGE's Auto-Replenishment subscription is relatively straightforward, allowing users to cancel via their online account under the 'MY AUTO-REPLENISHMENTS' tab or through a link in notification emails. However, the requirement to cancel at least 24 hours before the next shipment and the option to contact customer support if difficulties arise add some minor complexity, but overall it is not hard to cancel.
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On average, it takes
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minutes to cancel a IL MAKIAGE subscription.
How to Cancel IL MAKIAGE: Step by Step
If you purchased through IL MAKIAGE:
- Log into your account on ilmakiage.com.
- Navigate to the Encore Box section of your account dashboard.
- Find the option for subscription management.
- Select Cancel Subscription.
- Confirm your cancellation request when prompted.
- You will receive a confirmation email indicating that your subscription has been cancelled.
Tips & Tricks for Canceling IL MAKIAGE
- Cancel at least 24 hours before next shipment to avoid being charged for the next cycle.
- Navigate to "MY ACCOUNT" and "MY AUTO-REPLENISHMENTS" on IL MAKIAGE website to manually cancel your subscription.
- Use the cancellation link at the bottom of the pre-shipment notification emails sent by IL MAKIAGE.
- Prepare to click through multiple confirmation screens (some users report up to 5 or more) when cancelling, as the process is intentionally complicated.
- If the website process fails, escalate by emailing proteam@ilmakiage.com, clearly stating your desire to cancel and demand confirmation.
- Keep records and timestamps of all cancellation attempts and communications.
- Use strong, firm language in emails, such as "I do not authorize any further charges" and "Please confirm cancellation immediately."
- Watch for unauthorized charges after cancellation and be prepared to dispute with your bank or credit card provider if IL MAKIAGE continues billing.
- Some users report needing to do chargebacks or cancel credit cards to stop fraudulent charges after cancellation attempts failed.
- Set calendar reminders to double-check your subscription status ahead of scheduled shipment dates.
- Returns may be required to avoid further charges, so request prepaid return labels promptly if you receive unwanted products.
- Expect some customer service reps to be unhelpful or rude; stay polite but firm and escalate if needed.
IL MAKIAGE Customer Service Info
If you need assistance, here's how you can get in touch with IL MAKIAGE's support team.
Cancel IL MAKIAGE Script
Script
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Dear IL MAKIAGE Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to personal financial reasons, I am unable to continue with my current membership at this time.
I appreciate the quality of your products and service, but I must prioritize my budget right now. I would be grateful if you could process my cancellation at your earliest convenience and confirm it via email.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
IL MAKIAGE allows you to cancel your Encore Box subscription at any time with major flexibility, including the ability to modify or skip your upcoming boxes. The subscription automatically cancels if you return the order within the initial trial period. After the trial, the subscription continues unless canceled in your account before the 6th of each month when the next charge occurs.
To cancel your IL MAKIAGE subscription, you do need to log in to your account, which requires your email and password. The cancellation process is done through the "MY AUTO-REPLENISHMENT" tab in your account settings. If you have issues logging in or don't remember your password, you can use the reset password link here: https://www.ilmakiage.com/account/password/reset. If you can't log in or are unsure about your email, IL MAKIAGE suggests contacting their support for help.
- Unexpected or unauthorized charges and billing issues, including being charged for subscriptions or products not signed up for.
- Difficulty canceling subscriptions through website, app, or customer service channels.
- Poor customer service experience including rude operators, repeated delays, calls getting hung up, and lack of phone support.
- Auto-replenishment for products not authorized by the customer leading to unwanted shipments and charges.
- Financial inconvenience caused by holds on accounts during trial periods lasting longer than expected.
- Inability to remove payment methods from accounts without adding new ones, causing frustration.
- Lack of trust and general dissatisfaction with the company's practices and product value.
IL MAKIAGE's Auto-Replenishment subscription can be cancelled or modified up to 24 hours before an order ships, but if you try to cancel within 24 hours of shipment, the order will still be processed and not cancelled. They also require keeping a valid credit card on file and reserve the right to cancel your subscription at any time. For prepaid annual plans, cancellation after shipment is non-refundable, and while you can cancel auto-renewal, you will still receive any outstanding prepaid products, and your membership will downgrade to a regular Auto-Replenishment plan without prepaid benefits.
Before cancelling your IL MAKIAGE subscription or Auto-Replenishment membership, know that you can manage or cancel your subscription up to 24 hours before shipment. After that time, changes are not possible for that order. Cancelling will stop recurring automatic shipments and charges to your payment method. You'll lose access to the convenience of automatic product deliveries tailored on the frequency and quantity you selected. For cancellation, you can use the link at the bottom of notification emails or go to the "MY AUTO-REPLENISHMENTS" tab in your account at ilmakiage.com. If you encounter any issues, customer support can assist you via email.
- Email address associated with your IL MAKIAGE account
- Account login credentials (username and password)
- Access to the "MY ACCOUNT" section on ilmakiage.com
- Access to the "MY AUTO-REPLENISHMENTS" tab (if managing an auto-replenishment subscription)
- Links in notification emails from IL MAKIAGE (to cancel via email link)
- Knowledge of next billing or auto-renewal date
- Order or subscription numbers (if available; useful for support)
- Customer support contact email (for assistance if online cancellation fails: customerservice@ilmakiage.com)
We've actually written a step by step guide on how to get a refund from IL MAKIAGE. Check it out!
The Easiest Way to Cancel IL MAKIAGE
If you’re frustrated trying to cancel your subscription, membership, or bill from IL MAKIAGE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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