Nutrafol offers hair wellness services with a focus on hair growth supplements that you can get on a subscription basis. When you subscribe, you receive regular shipments of their products every 1, 3, or 6 months, along with perks like free shipping, discounts on renewals, and special products or surprises as you continue. Subscribers also get complimentary access to a Headspace subscription and personalized wellness consultations with licensed naturopathic doctors. So, if you're getting billed by Nutrafol, it's likely for your ongoing hair growth supplements and the extra benefits that come with their subscription plan.
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Cancellation is facilitated through several straightforward methods including an unsubscribe link in the email, calling a customer service number, or sending a privacy rights request via email. There is no complex process involved, but it requires some direct communication, which could be slightly inconvenient for some users.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Nutrafol subscription.
How to Cancel Nutrafol: Step by Step
If you purchased through Nutrafol's website:
- Visit the Nutrafol website and log in to your account.
- Navigate to the Account Settings section.
- Select Subscription or Manage My Subscription.
- Choose the option to Cancel Subscription.
- Follow the prompts to confirm the cancellation.
- You should receive a confirmation email stating that your subscription has been canceled.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find Nutrafol in your list of subscriptions and tap on it.
- Select Cancel Subscription and confirm your selection.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines) and go to Subscriptions.
- Find Nutrafol in your subscriptions list and tap on it.
- Select Cancel Subscription.
- Follow any on-screen instructions to confirm cancellation.
If you purchased through a third-party retailer:
- Contact the retailer directly (e.g., Amazon, etc.) where you purchased your Nutrafol subscription.
- Request to cancel your subscription through their customer service, providing necessary details about your purchase.
Tips & Tricks for Canceling Nutrafol
- Switch browsers: If the cancellation link doesn’t work, try using a different browser (e.g., switch from Edge to Chrome) to successfully access the cancellation page.
- Call customer service: Cancellation often requires calling Nutrafol support as online cancellation can be difficult or non-functional.
- Prepare for retention tactics: Be ready for customer service to try to persuade you to stay, including offering discounts (sometimes about $20 off) if you mention wanting to cancel.
- Be persistent: If the first attempt to cancel fails, keep trying, sometimes repeating calls or using different communication methods (phone, email).
- Check timing: Attempt cancellation well before the next billing cycle to avoid unwanted charges.
- Monitor charges: Carefully watch for unexpected charges if you thought the subscription was canceled; sometimes subscriptions continue despite cancellation requests.
- Escalate if necessary: If initial customer service is unhelpful, ask to speak with a supervisor or escalate through official complaint channels to get the subscription canceled.
- Keep written records: Save emails, chat transcripts, and dates/times of calls to have evidence if a dispute arises.
- Consider payment method tricks: Some users suggest stopping payment via bank or credit card as a last resort if the subscription cannot be canceled by official means.
Nutrafol Customer Service Info
If you need assistance, here's how you can get in touch with Nutrafol's support team.
Cancel Nutrafol Script
Script
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Dear Nutrafol Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Recently, I have not been able to continue using the product consistently, and I believe it is best for me to pause my membership at this time.
Thank you for your assistance with this matter. I appreciate your prompt attention to my cancellation request.
Best regards,
Frequently Asked Questions
Nutrafol's subscription can be canceled at any time by contacting their customer support team via chat, phone at (888) 454-3320, or email at support@nutrafol.com. It is recommended to cancel before the next subscription period begins to avoid renewal charges.
To cancel your Nutrafol subscription, you generally need your online account and password to do it yourself through their website. If you don't remember your password, you can use the 'Forgot Password' feature on Nutrafol's site here: https://www.nutrafol.com/account/forgot-password to reset it. However, if you do not have an online account or prefer not to use it, you can also call Nutrafol Customer Support to cancel your subscription by providing your name, email, and order details. This way they can assist you with cancellation over the phone without needing your password.
- Difficulty cancelling subscriptions due to opaque or intentionally complicated processes.
- Poor customer service responsiveness, especially during high volume periods.
- Unauthorized charges or charges without customer knowledge due to auto-renewal of subscriptions.
- Receiving incorrect products or partial shipments instead of what was ordered.
- Dissatisfaction with the product's effectiveness or personal results.
- Accumulation of excess supply due to inconsistent use or not needing more product.
- Issues with order delivery where orders show as delivered but are not received.
- Lack of a clear refund or return policy, making returns or cancellations difficult.
- Need for escalating disputes through third-party payment services to obtain refunds.
- Deceptive subscription and billing practices as perceived by customers.
- Customers feeling trapped with subscriptions and frustrated by delayed or absent communication from Nutrafol.
- Double charges or overcharging concerns.
Nutrafol allows cancelling subscriptions at any time before the next billing cycle; however, there is no mention of contracts, lock-ins, or early cancellation fees. Despite this, many customers report frustration with hidden difficulties in cancelling, including being charged after cancellation confirmation and poor customer service response times. The main landmines are the potential for unauthorized charges after cancellation attempts and challenges in reaching customer service to confirm cancellation or get refunds.
Before cancelling your Nutrafol subscription, know that cancellation is permanent, meaning you lose access to all subscription benefits including any discounted pricing and complimentary naturopathic doctor consultations that come with your monthly supply. You can pause your subscription for up to 30 days if you want a temporary break instead of full cancellation. To cancel, you'll need to log in to your Nutrafol account and follow the cancellation steps or contact customer support by phone or email to handle the cancellation. After cancelling, you will receive a verification email confirming the cancellation. If you want to use Nutrafol again later, you would have to create a new account and start a new subscription.
- Full name associated with the account
- Email address used to register or place orders
- Order number or details for the relevant subscription or recent order
- Account login information (username and password) to access the "My Nutrafol" account dashboard
- Billing information if required for identity verification
- Reason for cancellation (may be requested by customer support, but not mandatory)
- Preferred contact method if follow-up is needed (phone or email)
- Request in writing (if contacting by mail, include your name, your request to cancel, and contact details)
We've actually written a step by step guide on how to get a refund from Nutrafol. Check it out!
The Easiest Way to Cancel Nutrafol
If you’re frustrated trying to cancel your subscription, membership, or bill from Nutrafol—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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