1 - Log in to your MAËLYS account on their website.
2 - Navigate to the Account settings.
3 - Select Membership Club to view your subscription details.
4 - Look for the Cancel Membership option.
5 - Follow the prompts to complete your cancellation. If needed, you can also:
6 - Contact Customer Support: Reach out via their customer service page to request cancellation.
7 - Submit a written cancellation request to the customer service email provided in your account settings or on the website.
MAËLYS offers a range of body shaping products like creams, masks, serums, and treatments that help with things like stretch marks, cellulite, and loose skin. Their products are clinically tested and ethically made to help you lift, firm, and smooth your body. They have a loyalty program that gives you discounts and early access to new products, but they don’t seem to have a regular subscription service. If you shop with them, you might see charges for orders, but they also have a 60-day money-back guarantee and free shipping on all purchases.
The cancellation process is straightforward as it can be done entirely online via the user's account with clear steps to follow. Despite the ease of access, users need to navigate several clicks to finalize the cancellation, which adds a bit of complexity but not significantly.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a MAËLYS subscription.
How to Contact MAËLYS
If you need assistance, here's how you can get in touch with MAËLYS's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a MAËLYS Refund
Review bank and credit card statements meticulously to identify exact charge descriptions and billing entities related to MAËLYS.
Use a firm and clear language when contacting customer service; explicitly state that you want to cancel immediately and do not wish to renew.
Document all communications by taking screenshots or saving emails and chat logs in case of disputes or unexpected charges later.
Ask to speak with a supervisor or escalate the issue if initial customer service representatives are unhelpful or delay the cancellation process.
Timing matters: attempt cancellation just before the next billing cycle but allow enough time for processing (usually a few days in advance).
Follow up persistently with reminders if MAËLYS does not confirm your cancellation or continues charges.
Check for any direct cancellation portals or apps related to MAËLYS, and if unavailable, cancel via billing method (e.g., through your bank or credit card issuer by blocking future payments).
Leverage public channels such as social media mentions or complaints on forums if private cancellation efforts fail, as companies tend to respond faster to public dissatisfaction.
Be aware of and mention consumer protection rights to strengthen your position, especially in formal correspondences or disputes.
Use neutral but firm language avoiding emotional or aggressive tones to keep communications professional and effective.
Why Do People Request Refunds from MAËLYS
Confusing and misleading product bundle descriptions leading to unexpected charges and undisclosed subscriptions.
Issues with the "Try Before You Buy" option where customers pay a non-refundable $5 shipping fee and have 21 days to decide, but if the return label isn't scanned before the end of the trial, customers only get store credit instead of refunds.
Unexpected charges and suspicion of fraudulent billing practices.
Difficulties canceling subscriptions; some customers reported being charged even after canceling and not receiving any response from customer service.
Products being charged despite not receiving the shipment.
Lack of direct phone or chat support, only email communication, making resolution slow and frustrating.
The company continued charging accounts and sending unwanted products despite cancellation requests.
Customers complain about the refund process delays and unhelpful customer service.
Confusion and concern over pending charges that are much higher than the initial charge seen at checkout.
MAËLYS Refund Script
Script
Copy
Dear MAËLYS, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About MAËLYS
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MAËLYS Refund Policy
MAËLYS subscription can be canceled by logging into your Maelys account, accessing account management, navigating to the subscription section, and following the prompts to cancel. If payment details are not updated after a failed credit card payment, the subscription will also be canceled automatically. Cancellation voids all membership benefits immediately.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a MAËLYS Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MAËLYS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
MAËLYS requires cancellation requests for Membership Club membership to be made in writing, with benefits ending immediately upon cancellation. If the initial qualifying purchase for membership is refunded, the membership is automatically canceled and any received gifts or benefits must be returned. While there are no explicit early cancellation fees or lock-in contracts mentioned, the necessity to write to customer service and the automatic cancellation conditions are important to note. However, for product subscriptions like their TOO-FINE serum, users can cancel or change their subscription online at any time without restrictions.
Confusing and misleading product bundle descriptions leading to unexpected charges and undisclosed subscriptions.
Issues with the "Try Before You Buy" option where customers pay a non-refundable $5 shipping fee and have 21 days to decide, but if the return label isn't scanned before the end of the trial, customers only get store credit instead of refunds.
Unexpected charges and suspicion of fraudulent billing practices.
Difficulties canceling subscriptions; some customers reported being charged even after canceling and not receiving any response from customer service.
Products being charged despite not receiving the shipment.
Lack of direct phone or chat support, only email communication, making resolution slow and frustrating.
The company continued charging accounts and sending unwanted products despite cancellation requests.
Customers complain about the refund process delays and unhelpful customer service.
Confusion and concern over pending charges that are much higher than the initial charge seen at checkout.
Email address associated with the account
Account login credentials (username/email and password)
Full name on the account
Order or subscription number (if available)
Billing address (for identity verification, if requested)
Reason for cancellation (may be asked but is not always required)
Contacting customer support via the website or email for written cancellation requests (especially Membership Club)
Using the 'My Subscriptions' section in your online account to select and cancel active subscriptions
Before cancelling your subscription or membership with MAËLYS, know that you can cancel or change your subscription at any time. Upon cancellation, you will lose access to the subscriber-exclusive offers and any ongoing savings or discounts associated with the subscription. It's important to note that if your payment details are not updated after a failed transaction, MAËLYS will automatically cancel your subscription. To cancel, you must submit a written request to MAËLYS customer service as per their membership club terms.
MAËLYS subscription can be canceled by logging into your Maelys account, accessing account management, navigating to the subscription section, and following the prompts to cancel. If payment details are not updated after a failed credit card payment, the subscription will also be canceled automatically. Cancellation voids all membership benefits immediately.
To cancel your subscription with MAËLYS (maelyscosmetics.com), you generally need to access your account, which implies having your password. If you've forgotten it, you can reset your password at this link: https://www.maelyscosmetics.com/auth. There doesn't seem to be phone or unauthenticated chat support for cancellation, so having account access is necessary to manage or cancel your subscription. The password reset process is available on their website to help you regain access.
We've actually written a step by step guide on how to get a refund from MAËLYS. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MAËLYS subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MAËLYS account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MAËLYS online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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